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Why the correct password for sign in Support can not work properly?

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  • Τελευταία απάντηση από bulloel

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Actually just now completed the signup of Support community you offered, allow me to check later if ok. Thanks,

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Is there a problem?

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The support.mozilla.org accounts is separate from the Firefox Accounts system.

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Is the problem with many websites, some, a few?

Have you checked the stored password? Type about:preferences#security<enter> in the address bar. Look under Logins,

Note: For Firefox 56+ its; about:preferences#privacy Look under Forms & Passwords +++++++++++++++++++++++++++++++ Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

Press the Exceptions button and see what's inside.


https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved Usernames and passwords are not saved

https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords Fix login issues on websites that require a username and password

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James said

The support.mozilla.org accounts is separate from the Firefox Accounts system.
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Dear Support team,

Greatly appreciate your soonest and patient reply. Actually the user name for log in to Firefox support community should be not email address. I forgot to key in user name preset instead of the said email address. Now it’s ok.

Best Rgds Kurt Pan