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Firefox causing BSOD Win 10 Pro X64

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  • Τελευταία απάντηση από FredMcD

donnyc
donnyc
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I have a Windows 10 Pro X64 Lenovo which is domain joined. The user frequently uses Firefox as their browser. When they do, they can get frequent and repeating Blue Screens. When I look at the memory dump files, I see that the faulting application is Firefox. Can somebody assist me with this file and offer some insight into how I can circumvent further disasters?

I do have the memory.dmp file. Can I share it?

I have a Windows 10 Pro X64 Lenovo which is domain joined. The user frequently uses Firefox as their browser. When they do, they can get frequent and repeating Blue Screens. When I look at the memory dump files, I see that the faulting application is Firefox. Can somebody assist me with this file and offer some insight into how I can circumvent further disasters? I do have the memory.dmp file. Can I share it?

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FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 30.0 r0 Shockwave Flash 32.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}


Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 32.0.0.156

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
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Just to make sure;

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93