Is the problem with the browser you used to post this message? Is the problem all the time, much of the time, sometimes?

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

• Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
• Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

that did nothing. still my search window comes up black,

Ifso said

still my search window comes up black,

You did not say anything about that. You said;

I cant not connect to the web with firefox

Which is it?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Hello Ifso,

Your system details show that you have an extension called
'Search Encrypt' installed, which is a browser hijacker.

Would you please go to the 3-bar menu => Add-ons => Extensions, and remove that extension (and any other extension that you didn't install yourself)  ?

Also see this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Please run all malware scans that are listed in the article; what one doesn't pick up, the other one will.

Thank You very much Now my search does work.

Ifso said

Thank You very much Now my search does work.

My pleasure, Ifso - I'm glad things are back to normal  !