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Φόρουμ υποστήριξης

mail.com keeps logging me out. does not happen on other browsers.

Δημοσιεύτηκε

I can log in. soon as I click something inside of mail.com account, it says "restoring session" and logs me out. does not do this with other browsers and it use to work on this one. I have cookies on so I guess that is not the issue? FF 52.8.0 ESR. still happens with extensions turned off.

I can log in. soon as I click something inside of mail.com account, it says "restoring session" and logs me out. does not do this with other browsers and it use to work on this one. I have cookies on so I guess that is not the issue? FF 52.8.0 ESR. still happens with extensions turned off.
Συνημμένα στιγμιότυπα

Τροποποιήθηκε στις από το χρήστη macgig

Επιλεγμένη λύση

created a new profile in firefox. works fine now. mail.com works fine without logging me out. not sure whats in the old profile or what happened that made it not work. strange indeed.

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Επιπρόσθετες λεπτομέρειες συστήματος

Εφαρμογή

  • Πλατφόρμα χρήστη: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:52.0) Gecko/20100101 Firefox/52.0

Περισσότερες πληροφορίες

FredMcD
  • Top 10 Contributor
4389 λύσεις 61592 απαντήσεις
Δημοσιεύτηκε

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
Δημοσιεύτηκε

Ιδιοκτήτης ερώτησης

cleared cache and cookies for mail.com. firefox opened in safe mode, turned off hardware acceleration. same thing happens. logs me in, then logs me out soon as I click something in the mail.com account. this is on my mac.

on my windows 7 box, same browser version, no issues there. works fine on windows, and safari and chrome on the mac. I use to work on the mac in firefox at one time but not lately.

cleared cache and cookies for mail.com. firefox opened in safe mode, turned off hardware acceleration. same thing happens. logs me in, then logs me out soon as I click something in the mail.com account. this is on my mac. on my windows 7 box, same browser version, no issues there. works fine on windows, and safari and chrome on the mac. I use to work on the mac in firefox at one time but not lately.
FredMcD
  • Top 10 Contributor
4389 λύσεις 61592 απαντήσεις
Δημοσιεύτηκε

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

A post was flagged as '''Solved Problem.''' If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right.
FredMcD
  • Top 10 Contributor
4389 λύσεις 61592 απαντήσεις
Δημοσιεύτηκε

Hmm, Interesting. I don't know Mac's and called for more help.

Hmm, Interesting. I don't know Mac's and called for more help.
Δημοσιεύτηκε

Ιδιοκτήτης ερώτησης

im not seeing anything to mark it solved or not solved. in the email I hit solved by accident but I'm not seeing anything to click on to undo that.

I have a spare mac, same firefox version. Im going to try it on that and see if it does the same thing. this has me baffled so I appreciate any help.

im not seeing anything to mark it solved or not solved. in the email I hit solved by accident but I'm not seeing anything to click on to undo that. I have a spare mac, same firefox version. Im going to try it on that and see if it does the same thing. this has me baffled so I appreciate any help.
Δημοσιεύτηκε

Ιδιοκτήτης ερώτησης

ok, works fine on my older imac. same version of firefox ESR, same wifi network. works fine as it should. Im running el capitan on the older mac, Sierra on the new mac (where it keeps logging me out). clearing cache, cookies, extensions off did nothing. this is weird. has me stumped. I may remove and reinstall firefox to see if that helps.

ok, works fine on my older imac. same version of firefox ESR, same wifi network. works fine as it should. Im running el capitan on the older mac, Sierra on the new mac (where it keeps logging me out). clearing cache, cookies, extensions off did nothing. this is weird. has me stumped. I may remove and reinstall firefox to see if that helps.
Δημοσιεύτηκε

Επιλεγμένη λύση

created a new profile in firefox. works fine now. mail.com works fine without logging me out. not sure whats in the old profile or what happened that made it not work. strange indeed.

created a new profile in firefox. works fine now. mail.com works fine without logging me out. not sure whats in the old profile or what happened that made it not work. strange indeed.