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Φόρουμ υποστήριξης

Unable pay invoice via firefox but can pay on other browser. www.powerdigitizing.com

Δημοσιεύτηκε

Our customers unable to pay invoices via firefox. But they can pay via other browser. When they click on button Pay with card.. There is no response from website. Nothing show up on browser.

Please help me out

Our website is www.powerdigitizing.com

Our customers unable to pay invoices via firefox. But they can pay via other browser. When they click on button Pay with card.. There is no response from website. Nothing show up on browser. Please help me out Our website is www.powerdigitizing.com

Επιπρόσθετες λεπτομέρειες συστήματος

Εφαρμογή

  • Πλατφόρμα χρήστη: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

Περισσότερες πληροφορίες

FredMcD
  • Top 10 Contributor
4396 λύσεις 61649 απαντήσεις
Δημοσιεύτηκε

Tell your customers;

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Tell your customers; Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
Δημοσιεύτηκε

Ιδιοκτήτης ερώτησης

still we are having problem. Pay with card button still not working in Mozilla FireFox. But Pay with card button is working in other Browser .

still we are having problem. Pay with card button still not working in Mozilla FireFox. But Pay with card button is working in other Browser .
WestEnd 60 λύσεις 5387 απαντήσεις
Δημοσιεύτηκε

Χρήσιμη απάντηση

What does it do when they click on the button? Does it do anything or just does nothing or give a message error?

What does it do when they click on the button? Does it do anything or just does nothing or give a message error?
Δημοσιεύτηκε

Ιδιοκτήτης ερώτησης

when we click "Pay with Card" button. It doesn't give response and show nothing. please advise.

when we click "Pay with Card" button. It doesn't give response and show nothing. please advise.
FredMcD
  • Top 10 Contributor
4396 λύσεις 61649 απαντήσεις
Δημοσιεύτηκε

Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Safe''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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Ιδιοκτήτης ερώτησης

As per your request i have Start Computer in safe mode with network support. But still we are having problem. Pay with card button still not working in Mozilla FireFox. But Pay with card button is working in other Browser. Please resolve this issue ASAP.

As per your request i have Start Computer in safe mode with network support. But still we are having problem. Pay with card button still not working in Mozilla FireFox. But Pay with card button is working in other Browser. Please resolve this issue ASAP.
FredMcD
  • Top 10 Contributor
4396 λύσεις 61649 απαντήσεις
Δημοσιεύτηκε

I called for more help.

I called for more help.
Δημοσιεύτηκε

Ιδιοκτήτης ερώτησης

still we are having problem. Pay with card button still not working in Mozilla FireFox.

still we are having problem. Pay with card button still not working in Mozilla FireFox.
guigs 1072 λύσεις 11697 απαντήσεις
Δημοσιεύτηκε

Hi there,

Since we have already tried the basic troubleshooting , I think I am understanding you are having an issue with your website and it's compatibility with Firefox. Just to make sure it is a code issue, can you please verify that it also work in other browsers?

If it does, you are going to want to open up Tools > Web Developer Tools

Two errors I see right away is that your mixed content is being blocked. You can enable it in Firefox https://support.mozilla.org/en-US/kb/mixed-content-blocking-firefox#w_unb...

The second issue is that the HTML type on that page is not being properly declared. If the pay now button is using a different encoding, it will not work. https://www.w3.org/International/ques.../qa-html-encoding-declarations

Can you elaborate more on what errors you see in the Web Console when you click on "Pay Now"?

I think it might be a compatibility issue, but I am not sure, the network is not blocking it, it seems like the script or page functionality is. Please do report back with that information and we can point you in the right direction where to get help with this.

Hi there, Since we have already tried the basic troubleshooting , I think I am understanding you are having an issue with your website and it's compatibility with Firefox. Just to make sure it is a code issue, can you please verify that it also work in other browsers? If it does, you are going to want to open up Tools > Web Developer Tools Two errors I see right away is that your mixed content is being blocked. You can enable it in Firefox [https://support.mozilla.org/en-US/kb/mixed-content-blocking-firefox#w_unblock-mixed-content] The second issue is that the HTML type on that page is not being properly declared. If the pay now button is using a different encoding, it will not work. [https://www.w3.org/International/questions/qa-html-encoding-declarations] Can you elaborate more on what errors you see in the Web Console when you click on "Pay Now"? I think it might be a compatibility issue, but I am not sure, the network is not blocking it, it seems like the script or page functionality is. Please do report back with that information and we can point you in the right direction where to get help with this.
cor-el
  • Top 10 Contributor
  • Moderator
17860 λύσεις 161609 απαντήσεις
Δημοσιεύτηκε

Did you check the Web Console for error messages?

Did you check the Web Console for error messages? *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en/Tools/Web_Console