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Mozilla will not work at all

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  • Τελευταία απάντηση από FredMcD

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-- I was using firefox all the time until recently; a week and a half or so ago I was doing my school work using firefox when it crashed. I brought it back up and it crashed again in about 10 minutes and then since then it will NOT work at all. I tried to bring it up and an error message of "missing profile" stating: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." -- (which doesn't make sense to me I never had one to begin with?)... I have removed firefox completely from my device and reinstalled it 3 times and it still does the same thing. I have tried troubleshooting it and it does work I have tried to change it to earlier versions.... nothing. I'm not certain what to do. My laptop is a Lenovo Flex 3 windows 10 OS.

Thank you all in advance or you help. Hopefully it can be figured out.

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Sregneva said

"Your Firefox profile cannot be loaded. It may be missing or inaccessible." -- (which doesn't make sense to me I never had one to begin with?)

There is at least one Firefox profile in each user account on the computer. This is where all user data is stored.

It sounds like Firefox lost your profile.

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

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Sregneva said

"Your Firefox profile cannot be loaded. It may be missing or inaccessible." -- (which doesn't make sense to me I never had one to begin with?)

There is at least one Firefox profile in each user account on the computer. This is where all user data is stored.

It sounds like Firefox lost your profile.

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

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Sregneva said

using firefox when it crashed

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.