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Tbird will not open my profile

  • 3 απαντήσεις
  • 11 έχουν αυτό το πρόβλημα
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  • Τελευταία απάντηση από majhul

majhul
majhul

I shutdown Thunderbird and restarted and it now prompts me to create a new account and all my email boxes are missing. The files are still in C:\Users\masud\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default and I have tried creating a new profile and transferring over some of the main files to the new profile, but this gives the same problem. I have uninstalled and reinstalled TB and still no luck. My Address book is accessible though.

I shutdown Thunderbird and restarted and it now prompts me to create a new account and all my email boxes are missing. The files are still in C:\Users\masud\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default and I have tried creating a new profile and transferring over some of the main files to the new profile, but this gives the same problem. I have uninstalled and reinstalled TB and still no luck. My Address book is accessible though.

Επιλεγμένη λύση

Hi, and thanks everyone. Yes, I think I ran CCleaner yesterday and it screwed up my Tbird profile. I have managed to salvage an on prefs.js file and can now access my emails.

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Όλες οι απαντήσεις (3)

user01229325
user01229325

Several users are reporting lost profile today. Would you provide the following info. Do you use CCleaner? What antivirus are you using? What version Thunderbird are you running?

user01229325
user01229325

There have been several reports of this today and the common thread is all use CCleaner software. It updated recently to ver. 5.31.6104 and it had problems. I just heard from one user that Piriform, I guess the software creator, knows there is a problem and issued fix.

majhul
majhul Ιδιοκτήτης ερώτησης

Επιλεγμένη λύση

Hi, and thanks everyone. Yes, I think I ran CCleaner yesterday and it screwed up my Tbird profile. I have managed to salvage an on prefs.js file and can now access my emails.