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Firefox crashes: Every time I try to load a new page browers or tab crashes

  • 3 απαντήσεις
  • 3 έχουν αυτό το πρόβλημα
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  • Τελευταία απάντηση από firefox12011

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Starting last night probably around 9:00PM every time I tried to load a new page on Firefox it crashed the browser. I tried multiple but every time my browser crashed. So I did a sweep of my computer and defragged my disks and cleaned out junk files, then I scanned for infection with Malwarebytes and found nothing and restarted my Toshiba. When that did nothing I refreshed Firefox and restarted it in safe mode, still crashed. Finally I just uninstalled and reinstalled the whole thing and it still crashed. I tried to use the internet on my smart phone (Which also uses Firefox) with no problems and with my computer using Internet Explorer, there were no problems so I know it was not my internet and as far a I can tell it is not my computer either. My Firefox is up to date and when I tried to use it again this morning, my internet reception was better in the morning, the whole browser didn't crash (accept twice) and now just the tab crashes every time. I can load up the options page and my add-ons with no problems, but if I try to open a new page of any other kind it crashes the tab. All the crash ID's have ended in 170505.

My last crash ID: bp-f7e4ca2a-db10-4581-9e04-0197a1170505

Starting last night probably around 9:00PM every time I tried to load a new page on Firefox it crashed the browser. I tried multiple but every time my browser crashed. So I did a sweep of my computer and defragged my disks and cleaned out junk files, then I scanned for infection with Malwarebytes and found nothing and restarted my Toshiba. When that did nothing I refreshed Firefox and restarted it in safe mode, still crashed. Finally I just uninstalled and reinstalled the whole thing and it still crashed. I tried to use the internet on my smart phone (Which also uses Firefox) with no problems and with my computer using Internet Explorer, there were no problems so I know it was not my internet and as far a I can tell it is not my computer either. My Firefox is up to date and when I tried to use it again this morning, my internet reception was better in the morning, the whole browser didn't crash (accept twice) and now just the tab crashes every time. I can load up the options page and my add-ons with no problems, but if I try to open a new page of any other kind it crashes the tab. All the crash ID's have ended in 170505. My last crash ID: bp-f7e4ca2a-db10-4581-9e04-0197a1170505

Όλες οι απαντήσεις (3)

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Product Firefox Release Channel release Version 53.0.2 Build ID 20170504105526 OS Windows 10 OS Version 10.0.14393 Build Architecture x86

Signature: GlyphDataElement<T>::TryGetExistingGlyph

mbae.dll = Malwarebytes Anti-Exploit


Update Malwarebytes. If the problem continues, disable it.

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You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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I have tried both of those and it did not help. Thanks for your input thought.