Firefox keeps crashing multiple times a day.
Running a macbook pro late 2011 15" osx 10.9.5
Firefox version 44.02
For the past 5 months firefox is crashing multiple times a day it can be 3 crashes a day easy. I have tried disabling all my addons,reinstalling addons, reinstalling firefox, deleting my profile none has had an effect.
It can crash watching youtube,browsing the internet or on a website there does not seem to be any consistent factor (ie it only crashes on youtbe).
This is a crash report i had a few days ago
AdapterDeviceID: 0x0116 AdapterVendorID: 0x8086 Add-ons: support%40lastpass.com:3.2.42,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.4,en-gb%40flyingtophat.co.uk:1.19.6,info%40youtube-mp3.org:1.0.9.1-signed,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7.1,%7B7b1bf0b6-a1b9-42b0-b75d-252036438bdc%7D:44.1 AsyncPluginInit: 0 BuildID: 20160105164030 CrashTime: 1454906389 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1452182777 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 56258 StartupTime: 1454859833 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160105164030","version":"43.0.4","vendor":"Mozilla","platformVersion":"43.0.4","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160128.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"13.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0116","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"opengl"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-GB","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.page":3,"browser.urlbar.userMadeSearchSuggestionsChoice":true}},"profile":{"creationDate":16482},"addons":{"activeAddons":{"info@youtube-mp3.org":{"blocklisted":false,"description":"Includes a button on any YouTube Video page that allows its users to make use of the YouTube mp3 tec","name":"YouTube mp3","userDisabled":false,"appDisabled":false,"version":"1.0.9.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16612,"updateDay":16612,"signedState":2},"support@lastpass.com":{"blocklisted":false,"description":"Last Password you will ever need","name":"LastPass","userDisabled":false,"appDisabled":false,"version":"3.2.42","scope":1,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16778,"updateDay":16805,"signedState":2},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16482,"updateDay":16820,"signedState":2},"{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}":{"blocklisted":false,"description":"YouTube High Definition is a powerful tool that will let you play all YouTube videos in High Definit","name":"YouTube High Definition","userDisabled":false,"appDisabled":false,"version":"44.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16482,"updateDay":16827,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"43.0.4","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16458,"updateDay":16807},"activePlugins":[{"name":"Adobe Acrobat NPAPI Plug-in, Version 11.0.07","version":"11.0.07","description":"Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.07","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.adobe.pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.adobe.xdp+xml","application/vnd.fdf","application/vnd.adobe.xfd+xml","application/pdf","application/vnd.adobe.xfdf"],"updateDay":16198},{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16206},{"name":"Default Browser Helper","version":"537","description":"Provides information about the default web browser","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16337},{"name":"AdobeAAMDetect","version":"AdobeAAMDetect 1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16500},{"name":"Shockwave Flash","version":"20.0.0.286","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16824},{"name":"Java Applet Plug-in","version":"Java 8 Update 73 build 02","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;jpi-version=1.8.0_73","application/x-java-applet;version=1.4","application/x-java-applet;version=1.2.1","application/x-java-applet;deploy=11.73.2","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-applet;version=1.8","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2","application/x-java-applet;version=1.7","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.1.2","application/x-java-applet","application/x-java-applet;javafx=8.0.71","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.5"],"updateDay":16829}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: http://www.allcorsa.co.uk/forums/showthread.php/corsa-d-engine-129562.html Vendor: Mozilla Version: 43.0.4 useragent_locale: en-GB
And this is the link to the crash report i had a few minutes ago.
https://crash-stats.mozilla.com/report/index/bf210ea1-ad96-4c7f-840c-8dcf52160222
Όλες οι απαντήσεις (8)
Please post the reports you have for the last few days
In the address bar, type about:crashes<enter>. Note: If any reports do not
have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
bp-bf210ea1-ad96-4c7f-840c-8dcf52160222
Signature js::jit::AssemblerX86Shared::processCodeLabels
lpxpcom_x86_64.dylib = LastPass ?
libsystem_kernel.dylib = ? Word for Mac
This is for Sumo's Related Bugs 1113288 NEW --- crash in js::jit::AssemblerX86Shared::processCodeLabels(unsigned char*)
Disable/update LastPass
Hi and thank for your reply i have included the last 9 crash reports, i would not have thought lastpass was the issue as it was doing it long before i started using lastpass i only installed lastpass on December The 9th and firefox was crashing before that.
bp-bf210ea1-ad96-4c7f-840c-8dcf52160222
22/02/2016 06:29
bp-357d74ec-f3dc-4645-8236-7ceb72160219 19/02/2016 03:58
bp-4be4ac49-01c6-4350-8f43-c41912160211 11/02/2016 13:27
bp-07db5318-ad52-4112-a512-194322160208 08/02/2016 04:40
bp-bf90562c-f7ea-4270-a846-787272160207 07/02/2016 13:02
bp-8b1f2cae-6580-441d-af83-be9c32160205 05/02/2016 13:46
bp-efdb9f96-6bd2-48c2-a484-702d92160204 04/02/2016 14:09
bp-35da8cea-bd8c-41f4-9e17-f90062160202 02/02/2016 16:00
bp-18740678-b6f5-489f-96c6-57d632160131 31/01/2016 13:57
josh1073 said
i would not have thought lastpass was the issue as it was doing it long before i started using lastpass i only installed lastpass on December The 9th
All I know is it was flagged. It could just be a victim.
The new crashes are the same as the first one. I've called the big guys to help you. Good luck.
As a test, disable LastPass. Then disable your protaction programs.
UPDATE:
I have since uninstalled my antivirus it has crashed 3 more times. So i think that can be ruled out as the cause.
Please let us have a couple of the new Crash IDs.
There were a few things flagged up because our analysis software did not fully recognise them. That is not entirely unusual, especially on Mac & Linux Systems.
I did notice something identified as HIToolbox was flagged and that this was definitely involved in the crashing thread. (That does not mean it is guilty, but a suspect)
Please temporarily try in Fireox's safemode and with all plugins disabled. Does that help? if not please post a couple of the Crash IDs from such crashes.
(UPDATE 2)
Sorry for the late reply, had to divert my attention. Firefox crashed again last night after it crashed yesterday (in normal mode) I immediately put Firefox into safe mode like you advised going on various websites from Youtube,Goggle,Amazon,heavy add based websites,news sites then it finally crashed while i was reading a post on a forum on "http://vauxhallownersnetwork.co.uk" so it crashing does not seem to be consistent on 1 website.
So i can confirm now it does in fact crash even when in safe mode.
I believe these are the reports from said crash as they are dated today and the crash happened today.
bp-adbfca5b-c184-4f23-99a8-af6932160305 05/03/2016 15:25 bp-3fc11c73-70c4-4021-9899-2d26a2160305 05/03/2016 03:04
I think I may need to leave this to someone that understands Mac s better than I do.
I again see HiToolbox mentioned in the crashing thread, but that may be a red herring as it seems to be part of a Mac s standard software.
- bp-3fc11c73-70c4-4021-9899-2d26a2160305
Crash Signature: shutdownhang | libsystem_kernel.dylib@0x15716 - bp-adbfca5b-c184-4f23-99a8-af6932160305
Crash Signature: JSScript::traceChildren
The first crash occurred when Firefox encountered problems shutting down - not in safe mode. It appears to have crashed because it timed out on the shutdown procedures.
The second crash was memory related. That's about all I understand about it.
I no one else posts with help by the middle of next week post again yourself to bump your question.
Josh, did you solve this? If not, I think you should try running in safe mode again and post more crash reports for analysis.
The crashes that happened up to 2016-02-22 (before uninstalling A/V, LastPass and w/o safe mode) are similar to the ones reported in bug 1197220 and appear to be quite common on Mac ( js::jit::AssemblerX86Shared::bind is #15), but something makes you hit it far more often than most users. I myself hit it only twice in the last year.
The only crash from safe mode is somewhat different - [@ JSScript::traceChildren] and not as common, so I'm wondering if it could be an unrelated problem. If we see that safe mode prevents the common AssemblerX86Shared/DeferredFinalizerImpl crashes, it would be useful for further troubleshooting.
(Bug 1197220 comment 4 claims that running Firefox in 32-bit mode helped the other user with these crashes, but I suggest you first try safe mode again.)
For the reference, here are the crash signatures of the crashes you posted on 2016-02-22:
- bp-bf210ea1-ad96-4c7f-840c-8dcf52160222
44.0.2 [@ js::jit::AssemblerX86Shared::processCodeLabels ] - bp-357d74ec-f3dc-4645-8236-7ceb72160219
44.0.2 [@ js::jit::AssemblerX86Shared::bind ] - bp-4be4ac49-01c6-4350-8f43-c41912160211
43.0.4 [@ js::jit::AssemblerX86Shared::processCodeLabels ] - bp-07db5318-ad52-4112-a512-194322160208
43.0.4 [@ mozilla::dom::DeferredFinalizerImpl<T>::DeferredFinalize ] - bp-bf90562c-f7ea-4270-a846-787272160207
43.0.4 [@ js::jit::AssemblerX86Shared::bind ] - bp-8b1f2cae-6580-441d-af83-be9c32160205
43.0.4 [@ js::GCMarker::saveValueRanges ] - bp-efdb9f96-6bd2-48c2-a484-702d92160204
43.0.4 [@ js::jit::IonCannon ] - bp-35da8cea-bd8c-41f4-9e17-f90062160202
(incomplete stack) - bp-18740678-b6f5-489f-96c6-57d632160131
43.0.4 [@ js::jit::AssemblerX86Shared::bind ]
PS. John99, you're right, HiToolbox in the stack is standard on Mac OS X.