Firefox crashes, after re-install and in safe mode
Firefox crashes on startup. I have: - re-installed Firefox - started in Safe Mode - doen Refresh Firefox - moved the profiles folder. It still crashes on startup, showing the Mozilla crash reporter.
Crash id: bp-f578bca4-c948-468a-b84a-f9f992150901
Thank you for any help you can provide,
Edmund
Crash report:
AdapterDeviceID: 0x0166 AdapterDriverVersion: 9.17.10.2867 AdapterSubsysID: 053d1028 AdapterVendorID: 0x8086 AvailablePageFile: 8218603520 AvailablePhysicalMemory: 1762840576 AvailableVirtualMemory: 3998986240 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 57081856 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441101238 EMCheckCompatibility: true Email: edmund@jumpingmouse.co.uk FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1440770870 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 053d1028, AdapterDriverVersion: 9.17.10.2867
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 37 ShutdownProgress: xpcom-will-shutdown StartupTime: 1441101208 SystemMemoryUsePercentage: 79 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8065,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2014,"locale":"en-GB"},"hdd":{"profile":{"model":"WDC WD3200BEKT-75PVM","revision":"01.0"},"binary":{"model":"WDC WD3200BEKT-75PVM","revision":"01.0"},"system":{"model":"WDC WD3200BEKT-75PVM","revision":"01.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"053d1028","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.2867","driverDate":"9-26-2012","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-GB","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16273,"resetDate":16679},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.9.29","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.9","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16325},{"name":"Adobe Acrobat","version":"11.0.9.29","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.9","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16325},{"name":"Google Update","version":"1.3.28.13","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16679},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16093},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16644},{"name":"Adobe Acrobat","version":"11.0.9.29","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.9","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16325},{"name":"Microsoft Office 2013","version":"15.0.4703.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16525},{"name":"Java(TM) Platform SE 8 U5","version":"11.5.2.13","description":"Next Generation Java Plug-in 11.5.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_05","application/x-java-bean;jpi-version=1.8.0_05","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.5.2","application/x-java-applet;javafx=8.0.5"],"updateDay":16197},{"name":"Java Deployment Toolkit 8.0.50.13","version":"11.5.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16197},{"name":"Shockwave Flash","version":"18.0.0.232","description":"Shockwave Flash 18.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16659},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8874.0","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":16148},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8874.0","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":16148}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 16912154624 TotalPhysicalMemory: 8457019392 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.
Επιλεγμένη λύση
The problem remained until Firefox 41.0, but no longer happens in Firefox 41.0.1.
Ανάγνωση απάντησης σε πλαίσιο 👍 2Όλες οι απαντήσεις (3)
Also, this started after doing a Firefox upgrade on 28/8/15. I wasn't able to find out which version I was upgrading to.
Product Firefox Version 40.0.3
Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1
The crash report flagged these programs;
dwmapi.dll = Microsoft
KERNELBASE.dll = Microsoft
Kernel32.dll = Microsoft
ntdll.dll = Microsoft
WRusr.dll = Webroot SecureAnywhere ++++++++++++++++++ Total Virtual Memory 4294836224
Available Virtual Memory 3837247488
System Memory Use Percentage 79
Available Page File 8157278208
Available Physical Memory 1738330112
This is for Sumo's Related Bugs
1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
If after there is still a problem, disable Webroot as a test.
Επιλεγμένη λύση
The problem remained until Firefox 41.0, but no longer happens in Firefox 41.0.1.