Firefox keep crashing.
Firefox keeps crashing on multiple sites every few minutes. The latest crash was when I was trying to get the troubleshoot information for this exact question... THREETIMES! Here is the crash report
AdapterDeviceID: 0x9992 AdapterDriverVersion: 8.982.10.6000 AdapterSubsysID: 182d103c AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.7 AvailablePageFile: 5501902848 AvailablePhysicalMemory: 1889886208 AvailableVirtualMemory: 3715272704 BIOS_Manufacturer: Insyde BlockedDllList: BreakpadReserveAddress: 55508992 BreakpadReserveSize: 67108864 BuildID: 20150222232811 CrashTime: 1425016749 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1424994547 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9992, AdapterSubsysID: 182d103c, AdapterDriverVersion: 8.982.10.6000 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 24 StartupTime: 1425016736 SystemMemoryUsePercentage: 49 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7478714368 TotalPhysicalMemory: 3720617984 TotalVirtualMemory: 4294836224 URL: about:support User32BeforeBlocklist: 1 Vendor: Mozilla Version: 36.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Τροποποιήθηκε στις από το χρήστη isitjr
Όλες οι απαντήσεις (3)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-38cec817-1fbd-483d-9ae5-7e7f42150227 bp-a74e7ce2-6359-4510-b844-9dc3c2150227 bp-397a7e89-664e-4ca4-b4ad-4aa362150227 bp-c25bc3b3-7882-4983-8547-b3ae52150227 bp-890b8b6c-182b-4269-bd2b-c5b6a2150227
The crash report flagged these programs;
Process Type plugin Shockwave Flash Version:16.0.0.305
ntdll.dll = Microsoft
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration