why does my hello firefox conversation say something went wrong and not give me any tips or correction options?
i start a conversation and the box pops up but just 1 second after the camera works it blinks and says something went wrong - only giving me the option of cancelling and then leaves the chat open but I cannot view it or use it
Όλες οι απαντήσεις (5)
HI Anina, I understand that when you are using Firefox Hello and you receive an error message that something went wrong, you would like to know how to fix it. I am happy to help you investigate how to troubleshoot this:
Currently there is a place to leave feedback for the experience with the product, but there are some potential troubleshooting features that are hidden.
Let's start with these basic tips:
- Does this happen when you create a new link?
- If you right click on the url of the page and click on Page Info, then click on the Permissions tab of the window that pops up, do you see the microphone and camera listed as shared for this website?
- Are there any settings that would prevent Firefox from sharing the camera or microphone on the operating system's control panel?
- Are there permissions set for viewing video on the receiver's end? Do they have a Firewall or Antivirus that blocks calls?
- In order to investigate if something went wrong we will need to collect more information: Open up about:webrtc in the url, start a conversation with a new link. Click on "start debug mode" and "start AEC logging" try to connect in the url, wait for the error then click on connection log. Use pastebin.mozilla.org to share the logs.
For example
guigs2 said
HI Anina, I understand that when you are using Firefox Hello and you receive an error message that something went wrong, you would like to know how to fix it. I am happy to help you investigate how to troubleshoot this: Currently there is a place to leave feedback for the experience with the product, but there are some potential troubleshooting features that are hidden. Let's start with these basic tips:For example
- Does this happen when you create a new link?
- If you right click on the url of the page and click on Page Info, then click on the Permissions tab of the window that pops up, do you see the microphone and camera listed as shared for this website?
- Are there any settings that would prevent Firefox from sharing the camera or microphone on the operating system's control panel?
- Are there permissions set for viewing video on the receiver's end? Do they have a Firewall or Antivirus that blocks calls?
- In order to investigate if something went wrong we will need to collect more information: Open up about:webrtc in the url, start a conversation with a new link. Click on "start debug mode" and "start AEC logging" try to connect in the url, wait for the error then click on connection log. Use pastebin.mozilla.org to share the logs.
Hello, What do you mean by asking "Does this happen when you create a new link?" What link?
Did you check the Browser Console (Firefox/Tools > Web Developer) for error messages?
cor-el said
Did you check the Browser Console (Firefox/Tools > Web Developer) for error messages?
Yes I checked. Please look at the attachment.
Another image of Browser Console when receiving "Something went wrong." happens:
