Firefox crashes spontaneously and frequently
Mac Mavericks 10.9.5
Firefox 34.0.5 all updated
What causes this? And the fix?
Όλες οι απαντήσεις (20)
Hi trustdiva, please send us your crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you.
bp-2be79cae-f7a4-4c63-8bde-1fa2c2141212 2014-12-12 11:02 AM bp-0093faa8-646b-4ff5-90aa-541e42141212 2014-12-11 11:23 PM bp-06df03e8-a586-4995-a335-9df9d2141210 2014-12-09 9:58 PM bp-78a78234-53b1-4ec5-88b7-773e52141202 2014-12-01 10:09 PM bp-03127a13-dae9-443f-b449-6994a2141125 2014-11-25 12:01 PM
The crash reports flagged these programs;
libsystem_pthread.dylib
libsystem_kernel.dylib
AppKit
CoreFoundation
libobjc.A.dylib
libdispatch.dylib
HIToolbox
Signature; js = JavaScript
Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?
Your crash report says;
Firefox 33.1 Mac OS
but your first post says; 34.0.5
When I look at About Firefox, that is what it says...
I'm in Safe Mode. I'll run like this for awhile before I tell you whether it helps. I might need to see if it crashes in the next day or so. Thanks!
You can check for corrupted and duplicate fonts and other font issues:
- http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
- http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html
Try to create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Τροποποιήθηκε στις
Thanks. Cor-el. Where is the Profile Manager. No problem fonts- at least as far as I can tell.
Crashed again. However, it was a new start so I assume I wasn't in safe mode.
AdapterDeviceID: 0x 8a0 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7BE0B8C461-F8FB-49b4-8373-FE32E9252800%7D:5.9.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5,jid1-4P0kohSJxU1qGg%40jetpack:1.5.762 BuildID: 20141126041045 CrashTime: 1418656206 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1418177778 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 8a0GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 256060 StartupTime: 1418654974 Theme: classic/1.0 Throttleable: 1 URL: https://mail.google.com/mail/u/0/#inbox/14a4e7eebfdd4edc Vendor: Mozilla Version: 34.0.5 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Fred McD. Up in my posts, I have copied crash reports prior to this one today. Thanks
https://crash-stats.mozilla.com/report/index/bp-6fba860c-89d5-475b-a546-997a92141215
Another crash.
bp-622c6a62-c351-4500-9774-0fed52141215 2014-12-15 1:36 PM
Again bp-030e26e1-8899-4e44-b1e0-90f3c2141215 2014-12-15 2:36 PM running in Safe mode
The crash reports flagged these programs;
libdispatch.dylib
AppKit
libsystem_pthread.dylib
HIToolbox
libsystem_kernel.dylib
libobjc.A.dylib
CoreFoundation
Signature JSRuntime = JavaScript
Thanks Fred McD. I have no idea what those are nor what to do about it. Can you offer some guidance. Thanks
Quote: Where is the Profile Manager.
You look at these knowledge base articles:
Thanks Cor-el. I asked because I don't see a link for something called Profile Manager. I've checked everywhere on all the tabs. I'm at a loss. BTW- not a single crash today.
Still crashing and everyone's gone silent...
Try to boot the computer in Safe Mode.
Starting up in Safe Mode: http://support.apple.com/kb/HT1455
Already did that. It crashes in safe mode