Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Learn More

Firefox crashes spontaneously and frequently

  • 51 απαντήσεις
  • 4 έχουν αυτό το πρόβλημα
  • 15 προβολές
  • Τελευταία απάντηση από FredMcD

more options

Mac Mavericks 10.9.5

Firefox 34.0.5 all updated

What causes this? And the fix?

Mac Mavericks 10.9.5 Firefox 34.0.5 all updated What causes this? And the fix?

Όλες οι απαντήσεις (20)

more options

Hi trustdiva, please send us your crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

Thank you.

more options

bp-2be79cae-f7a4-4c63-8bde-1fa2c2141212 2014-12-12 11:02 AM bp-0093faa8-646b-4ff5-90aa-541e42141212 2014-12-11 11:23 PM bp-06df03e8-a586-4995-a335-9df9d2141210 2014-12-09 9:58 PM bp-78a78234-53b1-4ec5-88b7-773e52141202 2014-12-01 10:09 PM bp-03127a13-dae9-443f-b449-6994a2141125 2014-11-25 12:01 PM

more options

The crash reports flagged these programs;

libsystem_pthread.dylib

libsystem_kernel.dylib

AppKit

CoreFoundation

libobjc.A.dylib

libdispatch.dylib

HIToolbox

Signature; js = JavaScript


Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

more options

Your crash report says;

Firefox 33.1 Mac OS

but your first post says; 34.0.5

more options

When I look at About Firefox, that is what it says...

more options

I'm in Safe Mode. I'll run like this for awhile before I tell you whether it helps. I might need to see if it crashes in the next day or so. Thanks!

more options

You can check for corrupted and duplicate fonts and other font issues:

Try to create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Τροποποιήθηκε στις από το χρήστη cor-el

more options

Thanks. Cor-el. Where is the Profile Manager. No problem fonts- at least as far as I can tell.

more options

Crashed again. However, it was a new start so I assume I wasn't in safe mode.

AdapterDeviceID: 0x 8a0 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7BE0B8C461-F8FB-49b4-8373-FE32E9252800%7D:5.9.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5,jid1-4P0kohSJxU1qGg%40jetpack:1.5.762 BuildID: 20141126041045 CrashTime: 1418656206 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1418177778 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 8a0GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 256060 StartupTime: 1418654974 Theme: classic/1.0 Throttleable: 1 URL: https://mail.google.com/mail/u/0/#inbox/14a4e7eebfdd4edc Vendor: Mozilla Version: 34.0.5 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

more options

Fred McD. Up in my posts, I have copied crash reports prior to this one today. Thanks


https://crash-stats.mozilla.com/report/index/bp-6fba860c-89d5-475b-a546-997a92141215

more options

Another crash.

bp-622c6a62-c351-4500-9774-0fed52141215 2014-12-15 1:36 PM

more options

Again bp-030e26e1-8899-4e44-b1e0-90f3c2141215 2014-12-15 2:36 PM running in Safe mode

more options

The crash reports flagged these programs;

libdispatch.dylib

AppKit

libsystem_pthread.dylib

HIToolbox

libsystem_kernel.dylib

libobjc.A.dylib

CoreFoundation

Signature JSRuntime = JavaScript

more options

Thanks Fred McD. I have no idea what those are nor what to do about it. Can you offer some guidance. Thanks

more options

Quote: Where is the Profile Manager.

You look at these knowledge base articles:

more options

Thanks Cor-el. I asked because I don't see a link for something called Profile Manager. I've checked everywhere on all the tabs. I'm at a loss. BTW- not a single crash today.

more options

Still crashing and everyone's gone silent...

more options

Try to boot the computer in Safe Mode.

Starting up in Safe Mode: http://support.apple.com/kb/HT1455

more options

Already did that. It crashes in safe mode

  1. 1
  2. 2
  3. 3