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Firefox won't open, quit, force quit or finder quit. Help!

Δημοσιεύτηκε

I can't open a new window. I can't select preferences. I can't shut it down even when I try to force quit. Going to the finder and shutting down does not work. This prevents me from shutting down my computer.

I can't open a new window. I can't select preferences. I can't shut it down even when I try to force quit. Going to the finder and shutting down does not work. This prevents me from shutting down my computer.

Επιλεγμένη λύση

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Εφαρμογή

  • Πλατφόρμα χρήστη: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.78.2 (KHTML, like Gecko) Version/6.1.6 Safari/537.78.2

Περισσότερες πληροφορίες

FredMcD
  • Top 10 Contributor
4259 λύσεις 59636 απαντήσεις
Δημοσιεύτηκε

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.
FredMcD
  • Top 10 Contributor
4259 λύσεις 59636 απαντήσεις
Δημοσιεύτηκε

What kind of computer are you using? Any prior problems? What version of Firefox?

What kind of computer are you using? Any prior problems? What version of Firefox?
FredMcD
  • Top 10 Contributor
4259 λύσεις 59636 απαντήσεις
Δημοσιεύτηκε

i have also called for more help.

i have also called for more help.
cor-el
  • Top 10 Contributor
  • Moderator
17538 λύσεις 158583 απαντήσεις
Δημοσιεύτηκε

Επιλεγμένη λύση

Can you start Firefox in Safe Mode by holding down the Shift/Options key?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Can you start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key? Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes