Thunderbird Community Forum

Since April 9, 6:14 PM CDT, most folders (e.g., Drafts, Templates, Sent) on my primary laptop in my primary POP email account, [edited]@bdcusa.com, have disappeared; and ALL SUBfolders in my Inbox have disappeared. Over 185,000 emails have vanished overnight!

On my primary laptop, I'm using Thunderbird 149.0.1 (64-bit) on the release update channel, still running 64-bit Windows 10 Professional, and have nothing backed up to the cloud.

Fortunately, on my secondary laptop, I'm using Thunderbird 115.18.0 (32-bit) on the esr update channel, running 32-bit Windows 7 Professional. I say, "fortunately," because ALL folders and emails are still there, so I know they haven't been vaporized!

How do I return all folders and emails for this email account to visibility and access on my primary laptop? Detailed directions appreciated.

Hi There,

Win 11 running on Dell Vostro laptop, I recently updated to Thunderbird Version 149.0.2 (64 Bit) Beta. PLEASE NOTE been using Thunderbird Email client for 5 yrs now always kept it updated to latest version ... Most recently updated to version above... Now in Local Folders lists a DELETED folder ,and instead of a SENT folder , seems it has been replaced by a new folder tagged OUTBOX. I have no problem with that if my previously sent items over many yrs use, where displayed there, but nope.... content zero.

If I use the search facility in Thunderbird it finds most recent and previous messages list of my emails for that one recipient searched for only . However would be much happier if I could just see all SENT items in one folder under LOCAL FOLDERS , TAGGED INBOX or SENT .... I dont mind how its tagged .

So in conclusion I am not a computer wizard if a fix is known for this I kindly ask. Please provide step by step instruction in your answer .

Or do I wait till next Thunderbird software update for a solution ?

I am having an issue sending emails from one of my email accounts. I keep getting an error when logging in.

The account email address is xxx.ca@hotmail.com. Is the .ca causing the issue? I can't seem to change the name in Outlook Exchange.

I have Firefox and Thunderbird on a Win7 notebook, both started crashing unexpectedly. Never could get Firefox back up and running, so tried to uninstall and reinstall; uninstall worked but now can't download to install it on the Win7 notebook.

Thunderbird is more erratic; a tech friend went in and got it running, but it has crashed twice since then. The first time, after a couple of days checking it, it just started working again. This time it crashed soon after completing a Norton live update that had a product patch. I get the crash report screen but then it fails to submit the crash report; this is the crash report from today:

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06511028 AdapterVendorID: 0x8086 Add-ons: cardbook%40vigneau.philippe:94.5,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 14557913088 AvailablePhysicalMemory: 6057934848 AvailableVirtualMemory: 8784730701824 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20241211204238 CPUMicrocodeVersion: 0x25 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Operating system not supported CrashTime: 1775501149 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758934052 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Gen Digital Inc.":["aswhook.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","VCRUNTIME140_1.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","VCRUNTIME140.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","WLIDNSP.DLL"],"Microsoft Windows":["ntdll.dll","psapi.dll","Wpc.dll","d2d1.dll","netprofm.dll","ktmw32.dll","dxgi.dll","wsock32.dll","npmproxy.dll","dbghelp.dll","api-ms-win-core-synch-l1-2-0.DLL","samcli.dll","netutils.dll","wtsapi32.dll","winnsi.dll","IPHLPAPI.DLL","dwmapi.dll","winmm.dll","uxtheme.dll","samlib.dll","wshbth.dll","winrnr.dll","ntmarta.dll","propsys.dll","MMDevAPI.dll","powrprof.dll","pnrpnsp.dll","NapiNSP.dll","version.dll","WSHTCPIP.DLL","rsaenh.dll","mswsock.dll","bcryptprimitives.dll","wevtapi.dll","winsta.dll","apphelp.dll","RpcRtRemote.dll","msasn1.dll","profapi.dll","devobj.dll","cfgmgr32.dll","ws2_32.dll","sechost.dll","clbcatq.dll","shlwapi.dll","Wldap32.dll","nsi.dll","imm32.dll","setupapi.dll","msvcrt.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","xul.dll","nss3.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","mozglue.dll"]} Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 1483 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1775501140 SubmittedFrom: Client SystemMemoryUsePercentage: 28 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241211204238","version":"115.18.0","vendor":null,"displayVersion":"115.18.0","platformVersion":"115.18.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8096,"virtualMaxMB":8388608,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0a16","subsysID":"06511028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVendor":null,"driverVersion":"10.18.10.3412","driverDate":"1-22-2014","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_WIN10"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"blocklisted:FEATURE_FAILURE_BUG_1432610","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"esr","enabled":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"US","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 16976646144 TotalPhysicalMemory: 8489295872 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 17.818550105 User32BeforeBlocklist: 1 Version: 115.18.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed. ______ Since I can't be reached by email, please have any answering tech to please call or text me at [edited phone# from community support forum]. Thanks

Hi, I like to attach hyperlink to the words I write in my mails (for exemple : "you can find here the document, and I attach to the word "here" a link, an URL). But when I respond to such a mail, or when I transfer one of mine, the links are not viewable. Strange thing is that when I respond to such a mail, the person reading my response can see and click on the link, but when I'm writing, I don't see the link. The word (let's say "here") is underlined, but I can't see or access or modify the link (for example to make sure that the link is correct). The information is sent, but I don't see it at the moment when I'm writing my response. Why... ? Thank you in advance

At some point, some of our email folders duplicated. Not sure how that happened. How can I fix this? I've attached a screen shot of a gmail account that illustrates the problem.

I have followed all instructions I can find through many searches online but cannot get my outlook email to configure in Thunderbird. First, I have no option to chose OAuth2 even though I have deleted any outlook passwords, email accounts, and Thunderbird is up to date. I have received so many error messages I cant keep track. Bottom line, all my other email accounts configure find except for outlook. Any help would be appreciated Steven Pecoraro

I often categorize my mail in differents files and subfolders. This morning I was checking my mail when I discovered that the subfolder "Agile Retraite' under the file called "Retraite" had diseapeared completely from thunderbird. Could you tell me how to get it back ?

Desde 1859848330754551059@xxx Mon Mar 16 19:33:05 +0000 2026 X-GM-THRID: 1859848330754551059 Etiquetas de X-Gmail: Basura, actualizaciones de categoría, sin leer Entregado-A: kelsmendenhall@gmail.com Recibido: por 2002:a05:6a21:4684:b0:392:e611:3b79 con SMTP id vy4csp1764692pzb; Lun, 16 Mar 2026 12:33:05 -0700 (PDT) X-Recibido: por 2002:a05:6a21:7701:b0:398:951c:b5e con SMTP id adf61e73a8af0-398ecd1f963mr13387231637.46.1773689585558; Lun, 16 Mar 2026 12:33:05 -0700 (PDT) Sello ARC: i=1; a=rsa-sha256; t=1773689585; cv=ninguno; d=google.com; s=arc-20240605; b=J2jxwFrFk2cfRrK3HDYybReCEAKsDF1ad7yY+0PUOIEte59vgLNXTdIUDDyaZ4vwZ LMhnQCP70N5iLMGidX6VTHWsUVXiuP26bsgiLclW1FO6npQWqy6hQLVB/7gvsGHdprj MXJGyXOrklbObC2bvCwRhrUkUlpVgLX+Nrfx+Hdj1dBquUwyshHHBGeWxxYJKrMyzudq T60Vqgt8ncm1UnKY78juNqorjBm+xwzmR/nRaxbelIJEGB/OOOnoUoCidGlxeBW76ixHd bpzCFIeBXdp0dHAA6KHm64L4EtzxoE8LIaIY2uf1C2Qnflv/bs/vmdwVy1HKCFCLYYw6 dZbA = = ARC-Mensaje-Signatura: i=1; a=rsa-sha256; c=relajado/relajado; d=google.com; s=arc-20240605; h=feedback-id:mime-version:subject:message-id:to:from:date

dkim-signature:dkim-firma;

bh=ESN0MrBESopR+DeRap9g+5QldD+9B9+bNgpsQNgcFA=; fh=pHP9Vhik1W39SJRqJCuit6UQkLZKYCjjnM30/3klHXg=; b=Ps3a/sAz0Wkyaqr3wSRdNVA8oGF635MneT6UfDJ1hvKq0ubFqgYQ4x+DlMf8hKloD ldcWIiPg9VhTVbi3Kve9DjKg8q0Ak8gGJBxtLQGH3lAs9OXxP8Ar3pqxKOfeLudpomPR Xl1xoJZyIuHjB8EpESZgApIDuFN3iDVwoX/ljbmMpV7cbQPKlI+VPYOcDPbVfuhx+hBE jgcKud1xpbDkxa8uwdhoWsEhSQ7rocNoIMT5l/IEbwfotbcEV7mPFquN+cs6db3TRgLJ vUoNyCgSFp+reMl4M211Wp/KCcaTXVyDSBm2odtdIeuJTROM70nxNI3X4wZHzdn5XoBP NtiA==; dara=google.com ARC-Authentication-Resultados: i=1; mx.google.com; dkim=pass header.i=@square.com header.s=wn736irm2fmqbvfbvsytrvmdhwbxzys3 header.b="e/wSIGXj"; dkim=pass header.i=@amazonses.com header.s=hsbnp7p3ensaochzwyq5wwmceodymuwv header.b=zBcnOeIP; spf=pass (google.com: dominio de 0101019cf8233e01-069ca972-8e69-40f3-8487-6b90a62ca9ca-000000@amazonses.square.com designa 54.240.84.130 como remitente permitido) smtp.mailfrom=0101019cf8233e01-069ca972-8e69-40f3-8487-6b90a62ca9ca-000000@amazonses.square.com; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=square.com Return-Path: <0101019cf8233e01-069ca972-8e69-40f3-8487-6b90a62ca9ca-000000@amazonses.square.com> Recibido: de a84-130.smtp-out.us-west-2.amazonses.com (a84-130.smtp-out.us-west-2.amazonses.com. [54.240.84.130]) por mx.google.com con ESMTPS id 41be03b00d2f7-c73ebbb8761si16506453a12.154.2026.03.16.12.33.05 para <kelsmendenhall@gmail.com> (versión=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128); Lun, 16 Mar 2026 12:33:05 -0700 (PDT) Recibido-SPF: pase (google.com: dominio de 0101019cf8233e01-069ca972-8e69-40f3-8487-6b90a62ca9ca-000000@amazonses.square.com designa 54.240.84.130 como remitente permitido) client-ip=54.240.84.130; Autenticación-Resultados: mx.google.com; dkim=pass header.i=@square.com header.s=wn736irm2fmqbvfbvsytrvmdhwbxzys3 header.b="e/wSIGXj"; dkim=pass header.i=@amazonses.com header.s=hsbnp7p3ensaochzwyq5wwmceodymuwv header.b=zBcnOeIP; spf=pass (google.com: dominio de 0101019cf8233e01-069ca972-8e69-40f3-8487-6b90a62ca9ca-000000@amazonses.square.com designa 54.240.84.130 como remitente permitido) smtp.mailfrom=0101019cf8233e01-069ca972-8e69-40f3-8487-6b90a62ca9ca-000000@amazonses.square.com; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=square.com DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relajado/simple; s=wn736irm2fmqbvbvsytrvmdhwbxzys3; d=square.com; t=1773689585; h=Fecha:De:To:Message-ID:Subject:MIME-Version:Content-Type; bh=NCNMl+YPWuK8LIinfi3LyreLJHygcGZUBs2T81uDPX4=; b=e/wSIGXjtpAmqfRUL/6LeAX2/sr+t42KFYnhyA6itnJpBq+Qb8zyJ5oflihjCxA5 vHJcaIHKAeY7nEOMv4dYH9/g2APvMGRYWkK/1MkIA6btaECMtyQ4Ozv+ezrn09X9rJK 2RvIpBbCmFj4XJ5V7M+ROXxo1dQuSAcEJZaVPDjU= DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relajado/simple; s=hsbnp7p3ensaochzwyq5wwmceodymuwv; d=amazonses.com; t=1773689585; h=Fecha:De:To:Message-ID:Subject:MIME-Version:Content-Type:Feedback-ID; bh=NCNMl+YPWuK8LIinfi3LyreLJHygcGZUBs2T81uDPX4=; b=zBcnOeIP3qkcAKO5k2ASb7aQf05slx6wMbAcIO6L4TEbW6lqbIXRZikHswOZ9U0l qCLb99nGElnmO89RDc+sfP7c3rx3c6a/Rkgg4Pk1eoFolRLp8UNPgP3Fg4HMK6zMql q82TwrVgtbLRv+fCmwH2RT/bNDfaom6LyfOGCUZY= Fecha: Lun, 16 Mar 2026 19:33:05 +0000 Desde: Cash App <cash@square.com> A: kelsmendenhall@gmail.com Mensaje-ID: <0101019cf8233e01-069ca972-8e69-40f3-8487-6b90a62ca9ca-000000@us-west-2.amazonses.com> Asunto: Gastaste $19.99 en Disney+ MIME-Versión: 1.0 Tipo de contenido: multiparte/alternativa; límite ="-_Part_275333_2130499115.1773689585148" X-Square-Cash-Template: transacción Autorizada X-EMS-Request-ID: 3ac262c6-19f2-4755-b86c-d752f2d1a315 X-ERS-Token: CAIQ7Z25gImS8e+oARj7h73wr6tyZsB Feedback-ID:::1.us-west-2.EF4Hd+uKJPJhWmZlVnJKCXQDkGNGjBpr4Wm4bmSPmbI=:AmazonSES X-SES-Outgoing: 2026.03.16-54.240.84.130

--_Part_275333_2130499115.1773689585148 Tipo de contenido: texto/llanura; charset=UTF-8 Codificación de transferencia de contenido: 7 bits

Gastaste $19.99 en Disney+. --_Part_275333_2130499115.1773689585148 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: cotizado-impresible

<cabeza> <meta charset='3D"utf-8"'> <meta name='3D"viewport"' content='3D"inial-scale=3D1.0,' maximum-scale="3D1=" .0"> </cabeza>

Hello, This is Sheila Herman. I accidentally removed the "Sent" folders in both "yyy@twc.com" and "xxx@twc.com" accounts. I would like to retrieve the "Sent" folder for both accounts. What should I do to correct the mistakes? Thank you and I look forward to hearing from you. Sheila Herman

tell me how to add outlook.com and icloud.com email accounts to thunderbird when i try the default method of adding an account, it tels me the username and password are incorrect , when their not! what do i do?

I used to download my emails from my IP mailbox and read them later. I did this weeks ago but can't find them now. Is there a special way to access them or did I need to do something different to save them before closing TB? Several different files (directories) have not been disturbed but the main email in-box download does not have the previous download of a couple hundred emails.

Had to create a NEW MS Account and am trying to add the associated Outlook mail account. Never had a problem before. Settings are: See attachment. These are the settings given me by Copilot. Am using a newly microsoft-created app password. Been here hours trying to get this done. Have removed and added the account at least 3 times. Have cleared saved passwords again and again. Get the error at the top of the attachment again and again. ANYONE can help me?

It seems like forever that I have been waiting for access to Thundermail, which I originally thought was going to be opened more broadly in January.

I have signed up for the waiting list (I think multiple times) but have not received any updates on progress. Ever.

My own email accounts are in flux, having mostly moved off of Gmail (after Google discontinued pop3 support) and Outlook (after Windows updates trashed my computer and corrupted my mail files) and tried mailbox.org, zoho, and protonmail without being completely happy with any of them. So I have been using Thunderbird but anxiously awaiting Thundermail which I was hoping would give me a stable cloud platform reachable by all of my devices.

I am happy to be an early adopter and paid user and deal with the growing pains. Is there any idea when people will be allowed to sign up?

We manage an email-account in Gmail with 3 persons. We consider to convert to Thunderbird in order to utilize various Folders. Right now all incoming email is either stored with a label or deleted. If one person stores an incoming email, e.g. a quote, in a folder, will this be a local folder ? Is the email still accessible by one of the other persons on a different computer ?

I cannot print any emails without the first page showing all this technical garbage (to me). I have spent some hours trying to find a fix, and don't know what it is called nor how to eliminate it - I assume it is some setting or add-on. My Thunderbird account setting says I am using the latest update. Please see the example attached. All help will be greatly appreciated!!!

My inbox has more than 46.000 mails, maybe this is too much. Still, cannot move some mails to my archive. So I need urgently help! My mail is [edited from public support forum] @gmx.net I am willing to call somebody. I am alxo willing to contribute some amount. best regards Gottfried Scheiwein

How to avoid that the image uploaded in Signature is getting blurry in the Email message field? The uploaded image is super sharp in sizes 850 x 130px as png (same problem as jpg)