Firefox Community Forum

I had to restart my computer for updates so I clicked on my container and closed it thinking it was like closing a program and then re-opening it. Now it's gone and several hours research with it. Is there any way to restore a closed container?

I started to try free 50GB a month Firefox VPN to use the website in Japan (free TV programs only available in Japan but are allowed to watch through VPN). It was working for about a month but now it seems to be blocked. I tried suggested troubleshooting like clearing cash, quitting and opening Firefox, closing VPN, changing location setting and back to Japan etc. Is it because free? It was working when I was subscribing NordVPN. So, it's not the website issue. I would like to know why it is not working now. Thank you

Hi,

After updating Firefox, I can no longer play YouTube videos, and tabs frequently crash. - Error message: "An error occurred. Please try again later." - Issue persists after Firefox Refresh (about:support). - Google Chrome plays YouTube videos normally without any issues. - Security software (Kaspersky) is installed.

Crash Report ID: 87813821-dd94-4e47-816c-1c62f4f0c0c3

Could you please advise how to resolve this issue?

Thank you.

Every time there is an update, Firefox creates a new profile and hides all passwords etc. It is therefore impossible to work with it now. With 157 I now have a worthless Firefox, because all links, passwords, settings etc have been cleared and a new profile has been created.

The full error message is: "The procedure entry point ?WindowsBCryptinitialization@mozilla@@YA_NXZ could not be located in the dynamic link library C:\Program Files\Mozilla Firefox\xul.dll."

After accepting that, I get another message that says: "Couldn't load XPCOM." Then, it just quits, with no Crash Reporter dialog.

I downloaded a fresh installer, but it takes a couple minutes to even launch, and then just sits there for a long time on the initial screen doing nothing before saying the installation failed. I've restarted my computer twice hoping it was a one-off issue, but there's no change.

According to the file information, xul.dll was last changed September 3rd, so it may not be the source of the issue. Perhaps whatever name mangling is responsible for the above entry point changed and now they don't match?

I have automatic updates set to "download but don't install", so it downloaded it a few days ago and I just restarted it this evening and the issue occurred. I could understand that maybe something got corrupted during the update, but I have no idea how the installer could also be failing.

I recently updated my Firefox to v158 from v156, and now the text colors of some of the UI elements on a new tab (e.g. Firefox wordmark, web shortcuts, Recent Activity header) which were previously white, have been changed to black (or a color close to black).

I use a custom wallpaper for new tabs, which didn't alter these particular colors on v156. Switching the background in the Customize menu shows the white text on some of the default wallpapers and the dark text on others. I have attached example screenshots to show how these elements looked before and after the update. I used the Developer Tools console to do this.

I assume this has to do with the "modernized" Nova UI redesign (which I have disabled) Mozilla is now forcing on its userbase instead of making it optional. Reverting these properties via the Developer Tools console does not make them permanent. I would rather not have to change my current wallpaper if I can help it.

Is there any other way I can make the text white again without changing the background or downgrading? Or if I can make them permanent with the console?

Dear Mozilla Team,

As a loyal and long-time user of Firefox and Mozilla products, I am writing to you today with a heartfelt appeal regarding a critical issue facing internet users in Turkey.

While I am glad to see that built-in VPN features have been successfully rolled out in various countries worldwide, it is deeply concerning that this feature is notably unavailable in Turkey. In recent years, Turkey has experienced severe restrictions on freedom of expression, heavy censorship, and increasing limitations on human rights.

In this challenging environment, people—especially the youth and those striving to keep up with global knowledge, science, and civilization—rely heavily on an open and unhindered internet to maintain their connection with the wider world. Unfortunately, authoritarian administrations actively seek to silence these voices and isolate societies.

As a steadfast champion of privacy, security, and an open internet, Mozilla has always stood on the side of users. Turkish users are in dire need of built-in VPN support to bypass these heavy restrictions and reclaim their fundamental digital rights.

I sincerely hope that Mozilla will hear our voices, recognize our urgent need, and take steps to make the built-in VPN available in Turkey as well. Thank you for your dedication to a free and open web for everyone.

Best regards,

Brusky A long-time Firefox user from Turkey

With the new FF 157.0.1 (64-bit) it seems the download icon in the toolbar is now purple. I want this back to the old colour but have no idea how to do this. Why was this changed, because the colour hurts my eyes.

BTW .. using FF on Windows 11 (25H2)

Thanks, Matthijs

As soon as I signed into the browser to sync my account, this issue began. I have deleted profile locks, started new profiles, opened in troubleshooting mode, fully reinstalled, and the issue continued (even before signing back in). I am out of troubleshooting steps and would like to avoid blowing my VM away if at all possible. Someone please help!

Ok this latest UI appearance change is absolute dog feces. I hate it so much! It's so ugly! How do I change it back? I did not consent for my eyeballs to be assaulted like this. Did I mention it sucks? How do I change it back? 157.0.0.11

So I'm helping sort out an individual who is very computer illiterate and I'm getting them to use Firefox.. but when it updates, the window that tells you what's new pops up... now this is helpful for most! but for this individual it really confuses them and they tend to call me about it every time... so I'm wondering if their is a way to disable the popup window, to make it less confusing for them without disabling the updates entirely?

Desktop version update to 157.0.1 acted like a fresh install. Prompted me to import from previous browser. Firefox was my previous browser. I have my bookmarks backed up, but lost all my tab groups, which is a huge problem to try and recreate. Lost downloaded themes. Lost downloaded extensions. Why did this happen? I can't imagine it was by design.

Greetings, I am on the spectrum with aspergers. I have issues with organization, lining up objects, etc, but I am highly intelligent and present well. I have no doubt society is aware of all the tropes that surround folks with my......difference. I have an incredibly hard dealing with change, and it sometimes wrecks my mental health. The changes are constantly throwing my health and welfare for a loop, and it is really harmful.

Everytime I get firefox setup to where I am comfortable, something new gets shoved down my throat. How to stop the constant feature change diarrhea abuse is inflicting on my health? Recent example. I only use 2 search engines, and I cant deal with the rest, its a colour thing sorry. I have had my search engines set up like this for 14 years.

Recently, firefox decided that I should go for another life rollercoaster, even though I didn't ask for it, and that I should permanently have things like history bookmarks tabs and actions as search engines, and they shouldn't be removable.

I don't have a history, as I value my privacy. I don't have bookmarks, because I remember everything and it sucks, and I type about 350 wpm. Tabs information is within history, so I see firefox as duplication idiots in this case, and I don't do any actions, not even sure what they are and I really don't care at all.

My parents are considering a lawsuit against firefox for accessibility issues like this, as 1 of my dad's best friends is an accessibility lawyer.

How can i stop firefox from constantly flipping my autism world upside down? I don't want my parents to sue them because it will bring a lot of attention on me.

Please help me re-normalize the internet for spectrum users.