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Firefox stopped working eventhough I don't have Firefox on my PC.

  • 7 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 61 views
  • Nuɖoɖo mlɔetɔ cor-el

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The thing is that it just pops out sometimes, all of the sudden it jumps out and says Firefox has stopped working eventhough I don't have firefox! Only Chrome and all contents of Firefox has been deleted before.In my opinion I think it might be a virus but I scanned with AVAST , Used CCleaner, Malware Anitbytes , and It's clean ... I got no idea what to do

The thing is that it just pops out sometimes, all of the sudden it jumps out and says ''Firefox has stopped working'' eventhough I don't have firefox! Only Chrome and all contents of Firefox has been deleted before.In my opinion I think it might be a virus but I scanned with AVAST , Used CCleaner, Malware Anitbytes , and It's clean ... I got no idea what to do

All Replies (7)

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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Curtis

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Here you go Bro, sorry that so late,

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Hi,

Please try pressing the Windows+R keys simultaneously and then typing Firefox.exe into the box. Can you tell me what comes up?

Thanks!

Curtis

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Here is a similar support thread - https://support.mozilla.org/en-US/questions/972747 - but the Owner of that thread didn't follow through and let us know if it was fixed.

Looks like you have an old Firefox 3.6 version being "blamed" by Windows for causing that issue - Application Version 1.9.2.4448
But my guess is that it might be some Malware masquerading as a Firefox 3.6 version.

As cor-el recommended in the last posting in that support thread -


Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Do a malware check with some malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

   Malwarebytes' Anti-Malware:
   http://www.malwarebytes.org/mbam.php
   AdwCleaner:
   http://www.bleepingcomputer.com/download/adwcleaner/
   http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
   SuperAntispyware:
   http://www.superantispyware.com/
   Microsoft Safety Scanner:
   http://www.microsoft.com/security/scanner/en-us/default.aspx
   Windows Defender: Home Page:
   http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
   Spybot Search & Destroy:
   http://www.safer-networking.org/en/index.html
   Kasperky Free Security Scan:
   http://www.kaspersky.com/security-scan 

You can also do a check for a rootkit infection with TDSSKiller.

   Anti-rootkit utility TDSSKiller:
   http://support.kaspersky.com/5350?el=88446 

See also:

   "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
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That's whats coming up

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I've done all of that, scanned etc etc.

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Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: