Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can sign-in but cannot open/read hotmail

  • 8 ŋuɖoɖowo
  • 116 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ sakatsu

more options

After signing into hotmail and go to INBOX, cannot do the followings ; 1. open/read indivdual mail. 2. open ALL folders 3. no response to icons "New,Delete, Junk, sweep, Mark as, Move to, Print, Refresh"

All Replies (8)

more options

I had what sounds like the same or very similar problem on my Windows XP Home SP3 system with Firefox 3.6.10 and Firefox 3.6.17. Upgrading to Firefox 4.0.1 has solved the problem for me.

Can't read Hotmail (Windows Live) when using Firefox versions 3.6.10 and 3.6.17. I am able to login to my account and see mailbox folders and message headers but that's about all I can do. Cannot change to a different folder; cannot select messages; cannot read messages; cannot delete messages; cannot resize Hotmail panes; even the annoying ads do not load. Status bar shows normal activity (e.g., connecting . . ., waiting . . ., loading . . ., etc.) when I attempt to resize panes, read messages, etc.; then, "STOPPED" appears in status bar. I am able to properly sign out of my account.

This had been occurring since on or about 2011-06-15 (Wednesday) and continued through at least 2011-06-18 (Saturday).

These problems did not occur when using Google Chrome 12.0.742.100 or MS Internet Explorer 8.0.6001.18702. Windows XP Home SP3. Admittedly, I do not know if this problem resulted from a Microsoft update to Windows XP, a change in Hotmail, or some other unknown change. (I have not yet checked my other operating systems or browsers to see if this problem is occurring there as well.)

Don't know if upgrading to Firefox 4.0.1 will solve the problem for you. If you find a fix for your system, would like to hear about it. :-)

more options

Hey, just joined up to post since this article helped me. I updated to the latest version of FF (5.0) from 3.6 and hotmail worked like a charm. I am on windows Vista and had the same problem as above, looks like the update fixes things. As always kids, use the latest and greatest! ;)

more options

'I have already upgraded to Firefox 5 , and since yesterday cannot access my Hotmail inbox.. I get a message that the apprpriate aspx file cannot be found.I am on Mac OS 10.6.8.

melophile77 trɔe

more options

I just upgraded to Mac Os X Lion on my iMac, now I have this problem too. I am running Firefox 5.0.1

jdg857 trɔe

more options

@ jdg857

-> click Firefox button and click Exit

Start Firefox in Safe Mode by Holding down the Option key while starting your Mozilla application.

As an alternate method, go to Utilities (in the Applications folder) and open Terminal, then run:

    /Applications/ -safe-mode 

Firefox will open up with just basic Firefox. Now do this:

-> Update ALL your Firefox Plug-ins

-> Right-click on Tab Strip and unselect All Unwanted/Incompatible Toolbars

-> click Firefox button, go to History Menu and click Clear Recent History... -> Time range to clear: select "EVERYTHING" -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click Clear Now

-> click Firefox button, click Options -> go to General section -> in Startup section click Reset to Default button

-> go to Content section -> place Checkmarks on:

1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript

-> go to Privacy section -> History section -> Firefox will: select "Remember History"

-> go to Security section -> place Checkmarks on:

1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries

-> go to Advanced section -> Network -> Offline Storage (Cache): click Clear Now button

-> Click OK on Options window

-> click the Favicon on SearchBar -> click Manage Search Engines -> select all Unwanted Search Engines and click Remove -> click OK

-> click the Firefox button, click Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons)

-> click the Firefox button, click Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona)

-> Restart Firefox

You can enable your Known & Trustworthy Add-ons and Themes later. Check and tell if its working.

more options

Please visit the Plugins Check page and update where necessary. Out of date plugins can cause this kind of problem.

@ help11, disable McAfee Site Advisor.

more options

thanks, the adobe flash beta for Lion fixed the issue. You Rock!

more options

For over a year i could sign-in to hotmail, see email subject but couldn't open them, delete them, manage my folders etc. with Firefox - which ever version. It just stopped working one day and wasn't sure if it was Hotmail upgrade or FIrefox upgrades or some settings in my laptop. It worked on Firefox on other computers though. I read so many forums and none of the solutions worked. BUT i finally found it today and it isn't even an explainable solution. I followed this instructions:

Hotmail then replies that it is already using 'https by default', there is no other configuration performed or requested. I already thought that this wasn't a solution and gave up but when i selected to return back to Inbox, everything worked again in hotmail!! I could read, delete, manage hotmail features again.

I hope this works for some other souls that's been suffering like me and had to use other browsers to access hotmail or another Firefox from another computer (that worked).