Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Message Filters not working properly

  • 6 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 19 views
  • Nuɖoɖo mlɔetɔ lloydhousley

more options

My filters seem to work for emails received but not for ones I've sent. I use the rule "From, To, CC or BCC" combined with a persons email name (i.e. preceding the @ sign) and while From works the To doesn't and remain in my sent folder. Periodically I have to use "Run Filters on Folder" or "Run Now" from within the Sent folder to move everything to their respective folders. Do I have to have a separate rule just for "To"?

My filters seem to work for emails received but not for ones I've sent. I use the rule "From, To, CC or BCC" combined with a persons email name (i.e. preceding the @ sign) and while From works the To doesn't and remain in my sent folder. Periodically I have to use "Run Filters on Folder" or "Run Now" from within the Sent folder to move everything to their respective folders. Do I have to have a separate rule just for "To"?

All Replies (6)

more options

Filters run automatically only on the Inbox, and only affect Inbox messages. To apply them to other folders such as Sent, they must be initiated manually, as you describe.

Helpful?

more options

So why include a "To" option because all emails that I send "To" someone all go to the Sent folder and there fore by your reasoning wouldn't be detected by the rule?

Helpful?

more options

The To, Cc or Bcc options allow for a filter to be applied to a folder with sent messages. If such a filter is applied to the Inbox, only the From or Cc options are relevant.

Helpful?

more options

Hmm the fact is that the messages from two of my contacts always get sent to the deleted folder despite there being filters to move them to their respective folders. The ones I send to them are picked up by the rule and moved correctly. I've checked and rechecked and none of my rules send anything to deleted??

Helpful?

more options

Check the account in webmail in case the mail provider is filtering those senders, e.g. marking as spam and deleting. It might help to whitelist those contacts by adding them to webmail contacts.

Helpful?

more options

sfhowes said

Check the account in webmail in case the mail provider is filtering those senders, e.g. marking as spam and deleting. It might help to whitelist those contacts by adding them to webmail contacts.

Thank you and I had just tried that when I saw your reply. There wasn't anything that I could see affecting the contacts in webmail but I've certainly added them to my contacts (as indeed they were in T/Bird) So I'll just have to wait and see what happens when I get more from those two addresses. Thanks

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.