Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Add on Phantom Wallet - unknown error - no login

  • Nuɖoɖo aɖeke o
  • 1 masɔmasɔ sia le esi
  • 2 views
ma1380
ma1380
more options

Hi,

the add on of phantom wallet for my firefox was working perfect for 2 month. for some days i can not login anymore. password is for sure the right one. i get "unknown error" as seen in the picture i added. I wrote to the phantom wallet support and they ask me to run a command in the developer mode.

is this safe to run the command and send a screenshot of the results to phantom wallet support?

thats what the phantom wallet support want me to run:

Hi again,

Please ignore the steps mentioned in my previous email, it can be quite confusing. I have outlined the exact steps in detail below:

Step 1: On the address bar, visit: about:debugging#/runtime/this-firefox You will see a page as displayed below.

Step 2: Copy the Internal UUID.

Step 3: Vist: moz-extension://<Internal UUID>/popup.html You will see a page as displayed below

Step 4: Open the Web Developer Tools (Command + Option + I)

Step 5: Enter the password and click on "Unlock"

Step 6: Copy everything you see on the Console logs and paste it here or screenshot them to us.

Important: Do not try reinstalling the wallet.

Regards

Hi, the add on of phantom wallet for my firefox was working perfect for 2 month. for some days i can not login anymore. password is for sure the right one. i get "unknown error" as seen in the picture i added. I wrote to the phantom wallet support and they ask me to run a command in the developer mode. is this safe to run the command and send a screenshot of the results to phantom wallet support? thats what the phantom wallet support want me to run: Hi again, Please ignore the steps mentioned in my previous email, it can be quite confusing. I have outlined the exact steps in detail below: Step 1: On the address bar, visit: about:debugging#/runtime/this-firefox You will see a page as displayed below. Step 2: Copy the Internal UUID. Step 3: Vist: moz-extension://<Internal UUID>/popup.html You will see a page as displayed below Step 4: Open the Web Developer Tools (Command + Option + I) Step 5: Enter the password and click on "Unlock" Step 6: Copy everything you see on the Console logs and paste it here or screenshot them to us. Important: Do not try reinstalling the wallet. Regards
Screen ƒe photowo kpe ɖe eŋu