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Tabs Crashing, Unable to Determine Cause

  • 5 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 3 views
  • Nuɖoɖo mlɔetɔ stormwell55

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First I had problems with Facebook Messenger crashing a tab, attempting to fix that has resulted in Facebook in general just crashing a tab. Similarly had problems with Google Maps and the Adobe Flash website, with the browser completely crashing on certain sites.

For the most part things worked fine in Safe Mode, but the cause doesn't seem to be a plugin. I've also done a completely clean re-install of Firefox, but no joy.

Hardware acceleration is disabled.

Done everything I can find as solutions, but no luck.

Crash reports: bp-44ed7404-5ca6-428d-8bb7-7ad920190706

bp-1e22151c-e5bd-4611-a559-c79530190706

First I had problems with Facebook Messenger crashing a tab, attempting to fix that has resulted in Facebook in general just crashing a tab. Similarly had problems with Google Maps and the Adobe Flash website, with the browser completely crashing on certain sites. For the most part things worked fine in Safe Mode, but the cause doesn't seem to be a plugin. I've also done a completely clean re-install of Firefox, but no joy. Hardware acceleration is disabled. Done everything I can find as solutions, but no luck. Crash reports: bp-44ed7404-5ca6-428d-8bb7-7ad920190706 bp-1e22151c-e5bd-4611-a559-c79530190706

Ŋuɖoɖo si wotia

Try to disable WebGL if you do not need it. Set this pref to false on the about:config page.


You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting for changes to take effect.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (5)

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Ok, copy and pasted data from a profile on my main computer (problem is on a laptop that I am using).

Restored Facebook, but Messenger is still crashing. Chrome installed as backup and Facebook is fully functional on that, but Firefox is my preferred browser.

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Please try the following

1. Open task manager and monitor RAM usage while browsing. To do this open task manager, go to Performance at the top then select Memory.

If RAM is pinned (near or at 100%) then Firefox is crashing due to a RAM limitation

Note: If it is caused by RAM you could uninstall programs you don't use as they might be using RAM in the background

2. Turn on hardware acceleration

Hope this helps!

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Ɖɔɖɔɖo si wotia

Try to disable WebGL if you do not need it. Set this pref to false on the about:config page.


You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting for changes to take effect.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

more options

Dannomac said

Please try the following 1. Open task manager and monitor RAM usage while browsing. To do this open task manager, go to Performance at the top then select Memory. If RAM is pinned (near or at 100%) then Firefox is crashing due to a RAM limitation Note: If it is caused by RAM you could uninstall programs you don't use as they might be using RAM in the background 2. Turn on hardware acceleration Hope this helps!

Negative on the RAM usage, 65% usage when the tab crashed.

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stormwell55 said

First I had problems with Facebook Messenger crashing a tab, attempting to fix that has resulted in Facebook in general just crashing a tab. Similarly had problems with Google Maps and the Adobe Flash website, with the browser completely crashing on certain sites. For the most part things worked fine in Safe Mode, but the cause doesn't seem to be a plugin. I've also done a completely clean re-install of Firefox, but no joy. Hardware acceleration is disabled. Done everything I can find as solutions, but no luck. Crash reports: bp-44ed7404-5ca6-428d-8bb7-7ad920190706 bp-1e22151c-e5bd-4611-a559-c79530190706

Disabling WebGL appears to have fixed it, vaguely recall it was something that I had to do some months back. Recently Firefox had to do a clean install rather than update itself (cited it was too out of date), which would've led to WebGL being enabled and probably the cause of my problems.

Still, thank you.