Firefox Crashes very often
I am unable to open my favorite game for the past week and firefox crashes regularly, here are the crash reports
bp-d0945c2d-0613-4a3a-9d85-f2c462150123 1/23/2015 8:32 AM bp-0daf79aa-dab3-4a3d-9480-151e12150122 1/22/2015 8:45 AM bp-38818c43-d8e5-4909-9279-acc272150121 1/21/2015 2:42 PM bp-55fe8d8f-c849-4c7c-b862-564342150121 1/21/2015 9:28 AM bp-4bdbc012-ec5e-44eb-98e1-1344a2150121 1/21/2015 8:49 AM bp-fe93fed0-7986-4332-a4d7-41b2b2150120 1/20/2015 4:33 PM bp-0b8ebfc0-d30e-4cc3-8b80-a31fa2150120 1/20/2015 8:18 AM bp-d10b56e2-1210-430b-a9e0-4fe912150116 1/16/2015 2:45 PM bp-061872ac-3a7f-4f5c-a332-4cdec2150116 1/16/2015 2:45 PM bp-ea72d288-64cf-4962-90b5-a0e242150116 1/16/2015 2:45 PM bp-99b3ff33-e145-437c-a1c8-4b2892150116 1/16/2015 2:44 PM bp-aa72c328-5112-43b8-a5ed-5c0452150116 1/16/2015 9:27 AM bp-e29e82ba-cafb-4120-872c-816b02150113 1/13/2015 10:59 AM bp-8bcf83f5-c0df-44ad-a706-055a92150112 1/12/2015 3:59 PM bp-03b35a7b-9e72-47d5-932f-126a62150108 1/8/2015 8:58 AM
cor-el trɔe
All Replies (3)
hi, does firefox always crash when you try to access this game in particular? if so, what's the url to access it?
Hello cory_hadley,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
If none of this works let me know back here and I can walk you through a Firefox refresh.
Try to delete the profile folder content (folders) in the parent location of the disk cache as found on the about:cache page.
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.