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When trying to access the Princess Cruise website I just keep getting a blank page. Princess says I need to remove extensions. I have read and read and to be honest I am totally confused. Please help.

When trying to access the Princess Cruise website I just keep getting a blank page. Princess says I need to remove extensions. I have read and read and to be honest I am totally confused. Please help.

Wšykne wótegrona (1)

Hi,

You can start with temporarily disabling your extensions by going to Firefox menu > Extensions and themes, and toggling the switches. (For reference, see this article.)

Also, in case that doesn't help, here are some other standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.

Looking forward to your update!

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