Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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MAY 2025 138.0.4 Lost settings and data

anilparmar80
anilparmar80

Lost all my settings passwords and the rest because I updated to the new version. How do I get my screen back to my decade comfort? No passwords, no history, no tabs & bookmarks. It's all gone! Please help. Thank you in advance. Apee

Lost all my settings passwords and the rest because I updated to the new version. How do I get my screen back to my decade comfort? No passwords, no history, no tabs & bookmarks. It's all gone! Please help. Thank you in advance. Apee

Wšykne wótegrona (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Hi Apee, sorry to hear about this problem.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, using the procedure in the first section of the following article:

Recover lost or missing Bookmarks

Any progress so far?