Threatening to close my account.
I keep getting email from accounts@firefox.com saying my account is going to be closed since I haven't used it in two years. I use it constantly! I have it downloaded to my Dell laptop, and I use it all the time. Is this a scam?
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Hi Valerie,
I understand that receiving repeated notifications about the same thing can be frustrating. From what I can tell from the screenshot, the message appears to be a legit notification from the Mozilla account team. You can read the following article to learn more about this -> Mozilla account deletion due to inactivity.
Also, just to clarify, using Thunderbird is not the same as using a Mozilla account. That said, if you signed up for this platform using the same email address, your can rest assured, because your account should be safe.
valerie.goldrick said
I keep getting email from .. saying my account is going to be closed since I haven't used it in two years. I use it constantly! I have it downloaded to my Dell laptop, and I use it all the time. Is this a scam?
If you did indeed log into your Mozilla Account all the time then you should not be getting three emails informing you to log into your Mozilla Account before a date.
What the Mozilla Accounts are used for https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account#w_what-services-can-i-use-with-a-mozilla-account (formerly called Firefox Account till Nov 2023)
Btw you have logged into your Mozilla Account to post this thread on support.mozilla.org so that counts.
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