Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

use recovery key after forget & reset password

  • 4 wótegrona
  • 2 matej toś ten problem
  • 42 naglědow
  • Slědne wótegrono wót cor-el

spartanshelby
spartanshelby
dalšne nastajenja

I forget my account password so i reset the password. Then i accidentally skip the recovery key to reset option so my whole data in sync is not shown. But i have a recovery key. How to restore my data?

I forget my account password so i reset the password. Then i accidentally skip the recovery key to reset option so my whole data in sync is not shown. But i have a recovery key. How to restore my data?

Wšykne wótegrona (4)

Paul
Paul
  • Top 10 Contributor
  • Moderator
dalšne nastajenja

Hi

Any data you have on the server that had not already been synced to another copy of Firefox will have been erased when you reset your password.

spartanshelby
spartanshelby Pšašaŕ
dalšne nastajenja

Thanks for the reply. I have a recovery code of before i reset. Any use with that to restore password?

Paul
Paul
  • Top 10 Contributor
  • Moderator
dalšne nastajenja

Yes, this article should help with this:

https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys#w_reset-your-password-with-your-recovery-keys

cor-el
cor-el
  • Moderator
dalšne nastajenja

Since you already have reset the password, you can no longer use that old recovery key as the reset has invalidated it and the password reset has purged your data on the server, so you won't be able to restore your previous personal data from the Sync server by using that old recovery key. You will also have to generate a new recovery key in case you would want to use this recover feature in the future.