Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije
Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.
Rozwězany Archiwěrowany

Sign-in data is not being accepted by support.mozilla.org

KenPepper wótegronjony
KenPepper

I 'am' signed into Firefox browser. My information (email address, UID, P/W) were accepted and confirmed by email. I attempted to sign into Mozilla Support but my sign-in information is being rejected. To submit this support request, I had to create an account. When I entered my user name, it was rejected as being too short, but it is the one I signed into the browser with. I have tried several times to reset the password but have never received a p/w reset email even though the email address is the same one I received the "Confirm new sign-in to Firefox" email through. Windows 10 is up-to-date.

There are no "educated guesses" in the link provided through the link below.

I 'am' signed into Firefox browser. My information (email address, UID, P/W) were accepted and confirmed by email. I attempted to sign into Mozilla Support but my sign-in information is being rejected. To submit this support request, I had to create an account. When I entered my user name, it was rejected as being too short, but it is the one I signed into the browser with. I have tried several times to reset the password but have never received a p/w reset email even though the email address is the same one I received the "Confirm new sign-in to Firefox" email through. Windows 10 is up-to-date. There are no "educated guesses" in the link provided through the link below.
Toś to wótegrono w konteksće cytaś

Wubrane rozwězanje

So you were trying to use your Firefox account https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts to login on support.mozilla.org ?

An account for support.mozilla.org is only used on support.mozilla.org

Wšykne wótegrona (4)

Firefox Sync and the accounts on this support site are not the same. You cannot use your Sync password for this support site, nor the other way around.

Apologies for any confusion

Do you have a specific question we can help you with?

Wubrane rozwězanje

So you were trying to use your Firefox account https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts to login on support.mozilla.org ?

An account for support.mozilla.org is only used on support.mozilla.org

The answer is what I figured out. However, it doesn't tell me why I never got a password reset email or why, all of a sudden, I was in even though my sign-in had been rejected. Whatever, I finally got in. That's what matters.