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After uninstalling & reinstalling Firefox, I can no longer access my old gmail account.

  • 9 wótegrona
  • 2 matej toś ten problem
  • 10 naglědow
  • Slědne wótegrono wót FredMcD

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I have two gmail accounts, each used for a different purpose. One is accessed through the Firefox browser, the other through Google. When I experienced problems with my Firefox browser, I uninstalled it and reinstalled a new Firefox browser. Somehow I (unintentionally) lost the Firefox gmail account during this operation. After jumping through all the prescribed hoops, the only gmail account I could get on my new Firefox browser is the one that's already on my Google account.

How can I regain my former Firefox gmail account? Is it--and all the information it contained--lost to me forever?

Wšykne wótegrona (9)

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Then; Tools > Options > Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

Press the <Alt> or <F10> key to bring up the tool bar. Then Tools > Options > Privacy.

Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar.. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

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Could not raise toolbar in safe mode

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hello, it isn't clear yet from your original description what exactly happens when you try to access the account - do you get any sort of error message? please provide as much detail about the issue as you can...

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This issue can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
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Since I posted, I can access the old account but have to do it through HISTORY. I would like a more direct way to get to the old account... an icon, maybe, on either my home page or the Firefox start page. When I put an icon on the Firefox page, it sends me to the Google start page which contains the icon for the Google e(g)mail. Any idea how I can get an icon that would get me the old Firefox gmail?

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I've removed the cookies several times... to no avail.

Since I posted, I can access the old account but have to do it through HISTORY. I would like a more direct way to get to the old account... an icon, maybe, on either my home page or the Firefox start page. When I put an icon on the Firefox page, it sends me to the Google start page which contains the icon for the Google e(g)mail. Any idea how I can get an icon that would get me to the old Firefox gmail account?

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Delete the old bookmark / shortcut. Then make new ones.

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Don't know how to delete the (apparently permanent) gmail notice on the Google start page. Sorry... I'm such a novice, don't understand most of the computer terminology.

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On the Google page? When did you say that?

Log onto Google, then check your options. Including Gmail.