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I've created a passkey for logging in to Google.

When trying to log in to Google within Firefox on my Pixel 9 phone, I'm automatically taken to the page where I should be prompted to enter my passkey, but no prompt actually appears, so there's no way for me to actually enter my passkey. (See attached screenshot.)

To be clear, I can still tap "Try another way" and log in using other methods, such as via an approval prompt sent to my other devices.

This problem does not happen on my Samsung tablet. When I try to log in to Google within Firefox on my tablet, I'm given the choice to log in via various methods, and if I choose to use a passkey, I *am* given a prompt to enter my passkey.

Any idea what the problem could be?

Have been using the the mobile Firefox app for years and have had the passkey set up a while ago for ID.me

Recently stopped working, while Chrome on same device works as intended.

Any new setting blocking the passkey that can be changed?

Many verification emails have been sent. None of the links work. It’s also next to impossible to find a way to reach you so my account doesn’t get deleted. Smh……..

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

Hello when downloading Firefox meet Apple iPhone App Store using iOS 16 it's an iPhone 8 when signing in specific password, however gave me the option to sign in with apple does that generate its own private relay email that will sync both fire fox with my iCloud back ups or do I have to go to sign in on my account generate a pacific password and then accounts.firefox.com with the generated password? And is there a good browser extension to use with my Windows HP for is thinking everything

I uninstalled Firefox and then downloaded the latest version. When I tried to log in, I found that clicking the login button didn't respond, which led to the inability to log in! I logged in successfully using the troubleshooting mode. However, when I used a vpn to access some websites like github (i am a student in china), the login status dropped and I needed to log in again. But at this time, clicking the login button didn't respond. I hope this problem can be fixed. Otherwise, if I can't log in and use the vpn, I will have to try using other browsers. But I really like Fiefox! Thanks!

Every time go to Firefox home page (clear browser settings), I get "Account Disconnected" message.

I have another PC with the same Firefox browser homepage and do not have the problem.

Help or suggestions appreciated. TU for reading.

I would like to sign in my email address [editedfrom public] @gmail.com & I keep getting the notice, invalid email address. They want me to sign in another old email address [edited from public] @sympatico.ca that I don`t use anymore as well as that password for it.

When I try to sign in from Firefox I get the message "Unexpected error". I can sign into my account online but only using Google to sign in. If I try to sign in to Mozilla directly, I get the same message.

Hello,

I cannot log in to my Firefox account. I have tried entering my email address and password, but I am unable to sign in. I also tried resetting my password, but the problem still exists.

Please help me recover access to my account.

Thank you.