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When I create new folders I cannot work out how to get them to appear where I want them to be. Under the bin icon for deleted emails I have an alphabetical list of folders: Books Online orders Origin Sewing Shell. I want to add a Pilates folder to this list, but it won't do it - it appears as a subfolder of Inbox. I can't remember how I created the other ones, but I'm trying to make an alphabetical system of folders to store the emails I need to keep.What am I doing wrong please? Can you help? Thank you.

hello, what happened to the get all new messages button that existed? i have multiple emails setup and now have to click on get message for each account. there was a button on top left for get all messages.

I have am email account which is now causing problems due to sending unwanted messages from a newsgroup I have unsubscribed from. I have closed the email account but the messages still come, so I want to delete the email account from Thunderbird, but I don't see a way to do that. If I try to delete stuff, Tbird demands the entry and won't close the demand pane.

Most of my work life is in email. Over 25 years (starting with Mulberry) I have built up a custom IMAP folder hierarchy that makes work manageable, but Thunderbird 115 has broken this, now displaying nested subfolders at the top level sorted alphabetically. See the images for before and after. For example, there are now three "Administrative" folders that were formerly classified under superordinate folders for my roles as lab leader, graduate program chair, and departmental faculty member. Persons who used to be in Colleagues or Students subfolders are now at top level. Inexplicably, a few folders retained their hierarchy but most are flattened out. Now I need to scroll through hundreds of folders (have not counted recently but in the late 2000's I had over 500.)

I was able to revert to 102.14 using backups, but will be stuck with this version for the rest of my career unless Thunderbird fixes these problems. Thunderbird is so important to me that I make an automated monthly donation to the project, but will have to cancel if this is not fixed.

If anyone has found a work around please LMK. And Thunderbird team, please acknowledge and LMK whether this will be addressed or are IMAP users left behind?

Thanks, Dan Suthers

My Thunderbird program stopped receiving emails about 36 hours ago. I can send email from Thunderbird, but not send. I can receive emails if I sign onto the email server on the web. But Thunderbird does not receive. Thanks.

Hi everybody :)

I subscribed to certain mailing list and I get all the thread replies notifications and sometimes it is annoying and it disturbs me but for as much I wish to be able to consult later all the threads which I did not read.

So with filter rules I want to find a way to move an incoming email in a given folder in keeping the unread state but without get notified. So later, in this folder I will see which are the unread threads without having been disturbed in any way when they arrived.

I have not found a way to achieve this.

An idea ?

Thank you in advance. With adelphity estebann

I posted yesterday and David gave me instructions on how to move old emails from my Win 7 Live Mail to Thunderbird's mail, that they should be in .eml format, yes they are! I have exported my Windows 7 live mail messages to a folder. They are in .eml format. When I go to the Thunderbird Import Tool what option do I pick? None seem to apply.

Choices are: Thunderbird SeaMonkey Outlook Becky! Internet Mail File - of address book, calendars and profile backup ( Zip)

I have searched for instructions to remove an email account from Thunderbird. The only problem is that most of the solutions are from older versions of Thunderbird and although I've tried to find the resources in my version,115.3.1, the screen I have is totally different from the older screens. All of the instructions I have read tell me to look for Account Setting> Account Actions> Delete Account. I can find Account Actions, but there is no Delete Account under Account Actions. Also the traditional top menubar (File,Edit, View,etc) is nowhere to be found.

I need to find out how to delete an email account for this version of Thunderbird. I've included how my screen looks now. Any help would be appreciated

T-bird sometimes downloads email like normal. Often, perhaps an hour later it won't download email and gives me this message: Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.

This may be related to an update, I don't know. It started in the last week and is annoying. I use T-bird exclusively because I like to save emails on my desktop.

Thank you... Dale Warren [removed email from public]

Hello, How do I import an mbox file (which is from an olm file from my Outlook email app) into my Thunderbird app version 102.14.0(64 bit) on my 21.5" iMac running Ventura 13.5.1? Thanks for any help. I want to get rid of Outlook as Microsoft keeps changing it and I have many years of emails that I want to keep! Woodrow Gray

Why can't I mark multiple folders in Thunderbird, you could before updating to version 115.4.2 (32-bit). It is a good idea when, for example, exporting emails in EML format Best regards Kenneth Winther

Suddenly, neither my wife or I can send emails to anyone with a gmail.com address. I even tried sending one to my own gmail account and it failed. We're both using the most current version of Windows and version 102.11.2 of Thunderbird. Here is failure message.

Diagnostic-Code: smtp; 550-5.7.26 This mail is unauthenticated, which poses a

   security risk to the 550-5.7.26 sender and Gmail users, and has been
   blocked. The sender must 550-5.7.26 authenticate with at least one of SPF
   or DKIM. For this message, 550-5.7.26 DKIM checks did not pass and SPF
   check for [montanapens.com] did not 550-5.7.26 pass with ip:
   [146.20.161.78]. The sender should visit 550-5.7.26
   https://support.google.com/mail/answer/81126#authentication for 550 5.7.26
   instructions on setting up authentication.
   i21-20020a05620a151500b0075c984c68d1si3680713qkk.545 - gsmtp

Hi As a medical professional I often need to send referral or feedback emails to others in the medical field. How do I set up Thunderbird such that my letterhead can be made as a template, that the text can be typed directly and sent from the mail program? Currently, I type it up in MS Word, print it out on to my practice letterhead, scan it, then attach it to a new email - it's a pain. Thank you

As of version 115.0 for 64bit, I am unable to send emails to Outlook.com. An error occurs saying:

Send Message Error Sending of the message failed. The message could not be sent because the connection to the Outgoing server (SMTP) smtp.office365.com timed out. Try again.

There are no issues sending emails to Outlook.com using a different mail client.

Thunderbird is freshly installed and with an Outlook.com email account using an IMAP connection. New messages can be written, sent and recieved, all new messages arrive both in Thunderbird client and can be seen in Outlook.com online through a browser.

However, there are also messages from a past service which were uploaded to the Outlook.com account; these messages are held in structured folders. These folders are wanted going forwards as new messages will be kept in them. All folders and messages are available via Outlook.com online. Within Thunderbird, the parent folder of the folder structure shows, and shows the first child folder created within it; however none of the other child folders are visable to Thunderbird - they are not visable in the message store list (left-hand column) and they are not visable on the Subscribe folders list.

The goal is to have all messages and all folders available in Thunderbird at all times and sync'ed with Outlook.com

How can I force Thunderbird to refresh the Subscribe folders list, and ultimately collect, display, and manage my messages?

Actions tried: Similar issues appear to have been around for severial years, so these are the actions I've tried (and have failed) Rollup and unroll folder list.

Close anti-virus, restart Thunderbird and refresh folders.

Subscribe folder list:

  Untick child and parent folders, retick, resubscribe.
  Use Refresh button - nothing appears to happen, no screen messages.

"Items for Offline Use" list Child and parent folders, untick and retick.

Folder Properties >> Synchronisation >> Select this folder for offline use - ticked Folder Properties >> General Information >> Include messages in this folder in Global Search results - ticked Folder Properties >> General Information >> When getting new messages for this account always check this folder - ticked Folder Properties >> General Information >> Repair Folder button - nothing appears to happen, no screen messages.

Tools » Account Settings » Server Settings » Advanced » Show only subscribed folders ... uncheck this option (checked and unchecked makes no difference)

Right click on the mail account in the accounts pane

  Click Settings > Server settings > Advanced
      Make sure Server supports folders containing subfolders and messages is checked  - this is checked

Tools -> Settings -> General -> Config Editor

  mail.server.default.check_all_folders_for_new - set to TRUE
  mail.imap.auto_unsubscribe_from_noselect_folders - false ... could not find this setting
  mail.server.default.using_subscription - false - false ... could not find this setting

Operating enviroment Windows 10 Pro (64 bit) v22H2 Thunderbird 102.12.0 (64 bit) - new installation, Thunderbird has not been installed on this PC before Outlook.com - new account created June 2023 (account created prior to installing Thunderbird)

Store receipts do not print correctly.

How can I attach a receipt to show the difference of "viewing" & "printer preview" & "actual printing" ?

How do I turn off automatic threading in Thunderbird search results?

If I do a search (cntl K), and then choose "Open as a email list", the results are always threaded. I want the sort un-threaded by default.

I tried going into config editor, and changing mailnews.default_sort_order to 0, but that didnt help. Did the same with mailnews.default_view_flags

Any ideas? Help would be greatly appreciated.