Thunderbird-Hilfeforum

Old computer: Windows 10 Pro, 64 bit Thunderbird 115.10.0 32-bit (Don't know why it's 32-bit version on a 64-bit computer or whether that's relevant)

The Profiles folder is here (with 5 profiles): C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

The new computer is Windows 11 Pro, 64-bit I just installed Thunderbird (V115.10.0 (64-bit) on the new computer.

On the new computer, the Profiles folder is here: C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

I followed the directions here https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I basically took the Profiles folder that came with the Thunderbird installation, renamed it (Profiles.orig) and copied in the Profiles folder from the old computer in its place. When I start up Thunderbird, I get this error message:

           Your Thunderbird profile cannon be loaded.  It may be missing or inaccessible

What am I doing wrong? I've updated Thunderbird on the old computer and copied the Profiles folder over to the new computer again. Same result.

Could it be 1. an issue with the user name on the old computer is different than the one I'm using on the new computer? 2. All files on the new computer are set up as local (the user on the old computer started out as a Microsoft user but I made it local so as not to have to use OneDrive).

I'm stumped. Any help will be very much appreciated. If you need any more details I'm happy to provide them.

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet service to Rogers Ignite with its Ignite (Comcast) gateway. My email accounts were supposed to be migrated automatically, but, for reasons unknown, were not, and a tech support representative had to migrate them from the old legacy service to Ignite. After that was done, I opened Thunderbird, and was asked to authenticate my 2 Rogers/Yahoo email accounts, one of which is my primary account, the other a secondary account. I was asked to authenticate the secondary account first, which went well. I then clicked on my primary account in the left-hand pane and was again asked to authenticate, but the dialogue box showed it was for the secondary account. Thinking that this secondary account authentication was just being repeated for no particular reason, and not thinking that the email address in the authentication request box could be changed, I clicked Agree. My primary account is now showing the exact same emails as are listed in the secondary account, and I'm extremely concerned that I will not be able to recover all of the thousands of emails in my primary account, many of which are business-related. When I log into my primary account on the Rogers/Yahoo mail website, the emails in the primary account are still showing, so I know they are still on the Rogers IMAP server. However, I really want to continue to use my primary account on Thunderbird. I'm not sure if I should delete the primary account and recreate it - the Rogers support tech said that deleting the account may result in an issue where my current password for a re-created primary account may not be recognized, so I'm leaving things as they are until I hear back. It the advice is to not delete and recreate the account, what steps can I take to recover the emails on my primary account in Thunderbird. Thanks in advance for any help and advice that can be provided. LES.

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet service to Rogers Ignite with its Ignite (Comcast) gateway. My email accounts were supposed to be migrated automatically, but, for reasons unknown, were not, and a tech support representative had to migrate them from the old legacy service to Ignite. After that was done, I opened Thunderbird, and was asked to authenticate my 2 Rogers/Yahoo email accounts, one of which is my primary account, the other a secondary account. I was asked to authenticate the secondary account first, which went well. I then clicked on my primary account in the left-hand pane and was again asked to authenticate, but the dialogue box showed it was for the secondary account. Thinking that this secondary account authentication was just being repeated for no particular reason, and not thinking that the email address in the authentication request box could be changed, I clicked Agree. My primary account is now showing the exact same emails as are listed in the secondary account, and I'm extremely concerned that I will not be able to recover all of the thousands of emails in my primary account, many of which are business-related. When I log into my primary account on the Rogers/Yahoo mail website, the emails in the primary account are still showing, so I know they are still on the Rogers IMAP server. However, I really want to continue to use my primary account on Thunderbird. I'm not sure if I should delete the primary account and recreate it - the Rogers support tech said that deleting the account may result in an issue where my current password for a re-created primary account may not be recognized, so I'm leaving things as they are until I hear back. It the advice is to not delete and recreate the account, what steps can I take to recover the emails on my primary account in Thunderbird. Thanks in advance for any help and advice that can be provided. LES.

TIA , Windows 11 Oops... Going from TBird Portable to Thunderbird 115.9.0 (64-bit) SuperNova I accidentally ended up with Thunderbird 115.9.0 (64-bit) SuperNova , (TBS). And I notice there is an entry in 'Installed Apps' for Mozilla Thunderbird (x86 en-US) But when I look in C:\Program Files (x86) there is no Entry for TB . Moving on ... TB Portable has Folders for 'App' 'Data' 'Other' TB Supernova (TBS) has no such Folders . And Looks Like I'll have to re-Build all my email accounts (10) .

How to proceed? : Shall I unInstall 'Installed Apps' for Mozilla Thunderbird (x86 en-US) I do have a Backup for: TB Portable has Folders for 'App' 'Data' 'Other'

I currently use Thunderbird 32 bit and have many emails & addresses stored + I use the Calendar. I just got a new laptop & found a major problem. I cant install Thunderbird 32 bit - only the 64 bit version and I can't find a way to transfer all my info (eg the profile). What can I do?

I have been avoiding the update from last year like the plague. It had so many bugs and crap I went back to the previous version 102 and stayed happy.

No more! I opened it today and viola' you didn't ask, you didn't warn, you simply updated to your so called "supernova" before I had a chance to even review it before deciding to use it.

What kind of crass corporate control is this? Instead of accepting that we can intelligently testing and deciding what we want, you give up on user discretion and, you force it down our throats.

Tell me how to stuff it and get back to something I know that works, THEN AND ONLY THEN, tell me how to upgrade if I decide to do so.

If you can't tell, this is NOT tongue in cheek, I'm PISSED!

Hi, I have Thunderbird running on old pc (Windows 10) with a few years of emails I need to be able to access.

I have a new Windows 11 and want to download these emails from the server onto my pc.

I follow article https://support.mozilla.org/en-US/questions/1282954, but my new PC doesn't have the option "Account Settings > Synchronization & Storage" (it does on the old) instead it has 'Disk Space' in the same place in the option list.

Waht am I missing?

If not, how do I transfer the mail file from the old pc to the new pc (maintaing the folder structure etc...

Regards

I'd hoped this question was answered at https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer, but that article assumes a Mac-to-Mac migration, and it doesn't work for a Windows-to-Mac migration. The discussion at https://support.mozilla.org/en-US/questions/1324908 addresses the issue, but what the poster did to get things working is rather vague ("I took more from one [response] and a little from the other two...]. Can someone please summarize or point me to a summary of what needs to be done to move the files in a TB installation on Windows 10 to MacOS 14 Sonoma so that the installation on the Mac will work like the one on Windows did?

I have a lot of old mail, so my TB directory is over 40 GB. Copying it from my Windows machine to my Mac (either over a network or via a USB drive) takes quite a while, so I'm trying to avoid any more trial and error than I've already gone through.

Thanks.

PS - I apologize for the use of raw URLs above, but I was unable to figure out Mozilla's markup language, and there's no preview button for posts, so I decided to go with something I figured was unlikely to get mangled in the publication process.

I'm trying to move Thunderbird to a new PC. Both PC's are running Windows 11. I've followed the instructions for locating my profile. According to "Troubleshooting Information" my profile is supposed to be located at "C:\Users\photo\AppData\Roaming\Thunderbird\Profiles\k6i7koof.default-release\Mail\Local Folders". When I click on the "Open Folder" button, I receive an error message that the folder does not exist. When I try navigating to the folder manually, I can not find a "Thunderbird" folder under "AppData\Roaming". I've selected "Show Hidden Files/Folders" under Windows Explorer. I know my profile exists because I can access a set of Local Folders when I'm in Thunderbird. I'd really like to move those folders over to my new PC. Any help to find the profile folder will be much appreciated.

Hi, I am trying to import some old T-Bird email folders backed up in 2014 on an external hard drive. Since then I had a computer failure and rebuilt my T-Bird account but now I am looking for pre-crash emails. From the backup profile I can dig down to the Local Folders in the Mail and they are all there but when I try to import as a new local folder (even if I rename it as that's not important) a new empty T-Bird folder shows up in the side bar. Someone also suggested that I could just click on "open" under T-Bird as the default directly from the ext hard drive but that creates an empty T-Bird import folder. I also tried compressing as a zip file and importing but that doesn't seem to work either. Any insight/advice would be appreciated!

Totally confused here. Thunderbird wants me to use my current email (a gmail account) which I do not want. I thought by getting Thunderbird I could just create a brand new email (No, I do not want to buy a domain name!) and do something like blah-blah.blah@thunderbird.com. Looks like I was completely mislead by an article on doing what I really need.

If I have to use my current gmail address, then what is the point of getting Thundebird?

If I cannot do what I need on Thunderbird, I want my donation back. Anyone know how I can do that? I can't find an answer to that anywhere.

Sorry if I sound snarky here. It's because of my highly increased level of frustration. Thank you for your time, and any assistance you could provide would be greatly appreciated.

Hi, In a new Windows 11 PC Thunderbird 115.81.1 (64-bit) was installed. Then I did /Server Settings/Message storage/Local Directory/F:Mail

The F:\Mail is an external USB-drive. The left pane then showed two main folders:

x@y.no Local Folders

In both of these there is an Inbox sub-folder. The one under "Local Folders" shall be set as the "Global Inbox". In many pages on the web, e.g. a MozillaZine page, it is explained how to do this. The key point here is to navigate to the "Server Settings" and clock on the "Advanced button".

My problem is that there is none; see the uploaded image.

Could anyone, please, tell me where I did my error?

Best regards; ChG

Hello, I am trying to add my email accounts but keep getting " Thunderbird Failed to find the settings for your email account" I have checked the settings with my provider, they are correct.

Incoming us2.imap.mailhostbox.com 993 SSL/TTS Outgoing smtp.ireg.com 25 or 587 STARTTLS Username and password on the Outgoing server as well as on the Incoming server.

I know my email address’s and passwords are correct as they work in MS Outlook (PC) and Bluemail (Android) Any help would be appreciated.

After loading gmail on my Thunderbird account my local folders are above my gmail folders. I would like the gmail folders to be above my local folders. Please help.

reposition local folders and gmail folders in Thunderbird

I'm moving from Outlook 2015 (ie the bought-outright version pre Office365) on W10 to Thunderbird on a new W11 PC.

I installed TB 31.8.0 on W10 system and imported contacts and emails. That all works except I get "Secure Connection Failed" for live.mozillamessaging.com. I've deleted cert*.db and key*.db files and rebooted but it hasn't gone away.

[Probably not relevant: but I'm also not receiving the confirm-your-email message from Mozilla, and could only join this forum via the time-out reminder which did get through. But my test messages arrive OK.]

(Spoiler alert: this is nothing to the problems I'm getting on the W11 install!)

I have just completed transferring Thunderbird from Windows 10 (32 bit) to Windows 11 (64 bit). Running 115 on both machines. The transfer went well but ..... In my profile in the sub folder Mail, I ended up with 3 folders - Local Folders, XXXX.com (XXXX is the incoming sever name) and XXXX-1.com. This happened purely by chance with the XXXX-1 file containing all the data and folders off the old PC and the XXXX containing the emails from my internet provider from the time my old PC had died until the transfer.

I renamed the XXXX-1 file and opened it in Thunderbird - all the emails were there.

Seperately I did the same with the XXXX file - no emails appeared in Thunderbird.

If I click on the XXXX file then click on Inbox and open it with Notepad, I can all the new emails. The XXXX file inbox does not contain any of the old emails.

I have tried everything to open the XXXX file in Thunderbird (incluing renaming and cut/paste) all to no avail. And, of course, the emails were deleted off from my internet provider by Thunderbird when they were downloaded!

Can anyone suggest a way I can retrieve the emails off the XXXX file?

I have a dual-boot (Windows 7 & 10 - presently defaults to 7) system. I've used and loved Thunderbird as my default mail client on the 7 side. But now I'm using the 10 side more and want Thunderbird on 10 also. So I installed it on 10, but when I get a new email it only goes to the 7 side.

What am I missing or doing wrong?

Thanks!

Jim Clark james_090704@yahoo.com