Thunderbird-Hilfeforum

One of my mail accounts set up in Thunderbird is a Plusnet account. I moved a subfolder to the top level of that account in the folders view, but instead of appearing in the same list of all the other folders in that account it appeared as a subfolder of that account in the Inbox list of accounts.

Having tried everything I decided to delete the whole account from Thunderbird and recreate. That only made things worse - now all of the folders in the newly re-added account appear under it in the Inbox part of the tree.

In the picture which I've obfuscated slightly by changing all the account names to generic names. "My mail account 1/2/3" are existing accounts. Note that for My mail account 1 the folders of that account appear under that specific account. For newly (re-)added account, which used to behave in the same way until (a) I tried moving one its subfolders and (b) removed it from Thunderbird and re-added it, the folders appear as a subfolder of it under Inbox.

How do I get these folders to appear in the correct place and not under Inbox?

This is not a Plusnet feature, one of my other accounts is also with Plusnet and that behaves correctly.

Mozilla has done it again. They seem to be on a mission to ruin their programs. I have already switched away from FireFox, and now I will have to switch away from Thunderbird if I can't downgrade.

I foolishly upgraded to 115.5.1. The new interface is more cluttered and takes up about 30% more space than the old interface. The bar at the top is wider, the bar between the email list and the email contents is wider. The side bar on the left which lists the folders is wider. And all this is happening even though I have "density" set to maximum. Furthermore, my favorite add-on is suddenly no longer working and I can't find a way to restart it.

What I need is this:

• Please tell me which version prior to 115.5.1 is the most stable and doesn't have any of the interface changes that 115.5.1 has. (How do I find out the number of the last version I was using?)

• Please give me detailed instructions on how to download such version and downgrade. I am NOT a computer person and I need clear instructions.

Thank you.

I'm running Thunderbird 115.5.1 (64-bit) on Mac, and have used TB over at least 7 years with Gmail, Yahoo, iCloud, Comcast email accounts. I'm using Unified folders.

My unified Inbox is empty (see uploaded image). This forum has posts saying select Inbox Properties and then select Choose to select the emails for in your Inbox.

My problem is there is no Choose button in the properties General Information tab for my unified Inbox (see uploaded image)., nor in the Rentention Policy tab.

Any suggestions please how to select which email folders to add to my Unified Inbox? Thanks.

Since the recent big Thunderbird update, my copy of Thunderbird has started freezing for about 30 seconds at a time frequently when I try to read a new message, get messages, or drag messages from my inbox to a folder. This was never a problem before the update to 115. I'm not sure what information would be useful to help diagnose the issue, but I'm happy to answer questions that could help. Thanks! Joel

I have folders and subfolders set up to keep emails organized. Here lately if I set up a folder or subfolder and move a read email to that folder, later the folder shows up as "Light grey" and the contents are gone. I don't have a clue what is happening.

My laptop PC Thunderbird 115.5.1 was upgraded (without my understanding). My main mailbox' no longer shows any data at all. The other mailboxes keep asking for new password, which (finally) I keep changing. TB does not operate, only giving error 1014, which is not explained. I keep getting spam (31 today). It suggests that the active profile may have been corrupted, but I am not able to fix it. I don't know which of many, many folders are not understood by me if I try to import with ImportExportTools NG and don't help me.

My mail has been broken for more than a week and my communication is critical.

~Stephen L

Since my latest Linuxmint update (Linux Mint 21.2 Victoria base: Ubuntu 22.04 jammy), when I right click on an email address NOTHING happens. It ALL versions before 115.5.0 when I right clicked on an email address I had options like: I could copy email address OR even start to new email with that email address as the recipient + Others. Is this deliberate in 115.5.0? or is there a way I can get it back?

thanks Sam

Does this happen to anyone else? I discovered that after adding icons to the toolbar something triggers new windows to suddenly pop up when shifting between tabs. It happens as soon as the cursor moves across the Inbox tab when switching from the Settings or Addons tab. I don’t need to click the mouse for this to happen. If I restore the toolbar to its original state then the bug disappears. The screen recording below is on the latest nightly (122.0a1) but it happens in v115.5.1 as well. Mac OS 13.6.

https://tinyurl.com/n4huapxk

I have bought a new Mac Air and I want to get all the email address off of Thunderbird on my desktop and put them on Thunderbird on the laptop. I have had to move most of my files and items by Flash drive because when I migrated it the first time, I overloaded the laptop and had to start all over. So what file can I move from the library to get these on my new laptop?

Hello Support

I have been using your product thunderbird for my email purposes. Recently I upgraded my HDD capacity to 4TB and copied all my files across, which worked OK.

My thunderbird email platform now has two inboxes and the incoming mail appears in both inboxes, which is becoming inconvienent.

Q: How do I delete one of those inboxes with out risking a major loss of folders?

In box #1: wbob@optusnet.com.au wbob@optusnet.com.au

In box #2: OPTUSNET wbob@optusnet.com.au

Kind Regards Bob wbob@optusnet.com.au

The Switch To Folder icon in the menu bar ("Switch to folder" when you hover over it, but "Folder Location" when you select it from the customize window to bring it to the menu bar) doesn't appear to work as I would expect.

If the All Folders view is chosen, then yes, using the icon brings a drop down menu and the folder window will switch to the chosen folder (most of the time anyway).

But if I do not have All Folders selected, for example I use Folder Modes "Favourites" and "Unread", then the Switch to folder will only work if the chosen folder is part of these limited views (most of the time), i.e. even if the folder I want is part of the "Switch to folder" drop down menu, nothing happens if that folder is not already shown in the left pane.

Anticipated behaviour is that Switch to Folder would switch to any folder that appears in its drop down menu, which would be especially useful if it is not already shown in the left pane due to using a filtered folder view like Favourites or Unread.

Anyone else experience this behaviour?

Thanks

Hi Folks,

I had a fairly sophisticated set of Search Folders set up on custom tags - I guess, long story short, there were a lot, they were complicated to set up, and now they're gone.

I changed IMAP server on the account and on restarting T'bird as requested - they'd gone.

I went for a backup to investigate what had changed - and, discovered all the Search Folders saved as: `[profile] > Mail > smart mailboxes > tags.sbd > [search folder name].msf` Also, there are corresponding directories under `tags.sbd`.

So, my question, why aren't they working and what do I need to do to make them work again? I did a comparison between backup version from before the IMAP server change and there does appear to be some minor changes to the contents of the `[Search Folder name].msf` files.

Also, why does the directory containing my mail messages: `[profile] > ImapMail > mail.gandi.net-maildir` Retain the name of the previous IMAP server and not the new one - and, I guess it's more aesthetic than anything, but perhaps it's connected to the disappearing Search Folders. Anyway, can the directory name be changed?

Thanks

Hi there,

I have Thunderbird configured with three IMAP accounts plus one Exchange account. I use it as a partial replacement to Outlook since the latter doesn't play nice with backup systems, hogging way too much disk space than necessary, and as a substitute to Apple Mail as it doesn't allow me to use the "send later" function I routinely need.

However, many issues persist, the most annoying being that incoming messages are almost always marked as spam (red flame icon) when I click to read them, no matter the account it was received on, no matter the folder. Now, all the accounts obviously have the "don't check for spam if sender is in my contacts", and indeed, these are the few that aren't marked as spam. However, this isn't practical at all as I routinely receive automated messages from mailing lists I subscribe to and a few legitimate commercial newsletters. There's no way I will put these among my contacts. As a comparison, those same messages read in Apple Mail aren't marked as spam, confirming it's just a TB issue.

From the [page], TB is supposed to learn from the user's actions and properly mark messages afterwards. Well, except it doesn't.

Almost every time I want to read a message, I have first to select it, then click on the flame to mark the email as legitimate, then move it to a select folder if needed. Apple Mail does provide a 1-click sort button which greatly speeds up sorting in that client when I don't need Exchange compatibility. It also speeds up creation of a local filter. No such thing in TB, just the Quick Move extension which doesn't learn anything or the filter creation dialog where it's way too easy to screw up something.

Questions:

• how can TB junk filter be more effectively and reliably trained, without having to download all said messages first? Say, that messages older than X in a given folder could be marked as legitimate without the user intervention? Also excluding trashed messages? (Trashed doesn't mean they're spam!)
• On Mac, can TB be set so as to copy the already existing Apple Mail filters without having to recreate them?
• Can TB be set so as to synchronize mails in all folders, but not display a notification? It's disrupting as I especially set up filters to avoid being disturbed in the first place (although I don't buy into the "inbox zero" fad).

As much as I wouldn't use anything other than Firefox as a daily browser, TB's bloated and unstructured interface (come on, two search boxes??) is in dire need of a redesign to make it an streamlined email client, not one when every single action takes at least 3 or 4 steps.

Hi everyone,

I've noticed a strange behaviour of my Thunderbird of late. When I go into the address book and I'm clicking on my various contacts they open in edit mode, instead of just showing me the contents of the contact card. I thought this was because some of them were not saved, but even the saved one open to the editing mode, which is a bit inconvenient as I have to click save or cancel to get back into the view mode. Is it something I'm doing wrong or some setting?

Thanks

I have been fighting with what seems to be a bug in how TB handles IMAP folders (in this case, iCloud IMAP). First, for some reason, TB is creating an archive folder in the Archive folder for the iCloud mailbox when it should be creating it under Local Folders in a folder named for that mail account. Second, when I attempt to move or delete that newly created folder in iCloud\Archive, TB then unsubscribed from almost all IMAP folders save Inbox, Sent, and Trash. I have to every day check for that and resubscribe to the folders that TB has unsubscribed from. It only affects my iCloud account, it does not seem to touch my GMail, Yahoo, Hotmail, or ATT.net account (which is backed by Yahoo).

Found a similar issue on Reddit, but it was Thunderbird version 102.3.0 on Debian. Other than that, same symptoms.

TB 115.5.1 (64-bit) - Windows 11 Pro

‘When Thunderbird tries to get my new messages from my Xfinity account it is downloading all 36,000 emails on the server when I only need the most recent ones. Thunderbird already has years of my emails already downloaded. How do I have it download only the most recent emails that is not already in my ‘Thunderbird’ inbox?

Emails on Thunderbird Mac (10.15.7) suddenly stopped downloading, basically clicking the "Download Now" button doesn't seem to do anything. It doesn't respond at all.

I tried updating, restarting, re-installing, etc.

Then I disengaged SSL security, and all of my emails came through. But as soon as I turned it back on, it reverts to the same issue.

What could've happened? How would I fix it? And how risky is it to not have SSL engaged?

This is basically the same issue as someone posted in https://support.mozilla.org/en-US/questions/1431097 I posted it there as the latest reply, but the thread is idle. So- I am receiving regular emails with jpg attachments from IP security camera, sometimes jpg is displayed, sometimes not, at the same time using mobile phone email app or on my win10 pc other email app it shows just fine. Also strange that when I try to open the attachment with faststone image viewer- nothing happens at all, if I try to save the attachment, it is saved, but the size is 0 bytes, though in a message view it shows as 241 KB. I have tried solution from https://support.mozilla.org/en-US/questions/1404538 and no difference, seems like a bug. Today I noticed that not only jpg, but also pdf files sometimes have the same issue. Email provider is outlook.com

Hi all.

TB worked until it updated to 115.5.1 (32-bit) I can still receive email but cannot send emails from from hotmail account.

This is getting very inconvenient.

Has anyone the solution please?

Thanks.

To copy all Thunderbird e-mails from my old Mac I had copied Thunderbird profile "oldname.default" from the old Mac to my new Mac and changed to names in profile.ini to "oldname.default". Now I see and access on my new Mac all my old e-mails, all folders and address book. But Thunderbird stopped downloading any new e-mails from the server, so I am unable to receive e-mails. What I did wrong? Vladimir