Thunderbird-Hilfeforum

Further to my problem in https://support.mozilla.org/en-US/questions/1424732 where I describe a problem I have with accessing my mail server, I now have a self-inflicted new problem which merits a separate post.

I tried to fix the problem by uninstalling then reinstalling Thunderbird. I first put a copy of my Profile folder onto my desktop (it's 20GB, to big for the Export tool, apparently), uninstalled the product including my Profile and reinstalled Thunderbird. I then copied the backup Profile folder to the C:\Users\billh\AppData\Roaming\Thunderbird\ folder. I had assumed that the Profile would include all my account details (I had five accounts defined) and all the Local Folders where I have been archiving emails for 20 years, but none of these were restored when I started up the new Thunderbird. It was a blank canvas, asking me to define an account to get started, which I did.

I have seen other solutions to this given on the forum but they don't seem to apply specifically to my setup. Maybe they are for older versions. My Profile folder backup has three subfolders: 1oltjdxc.default, 1oltjdxcBKP.default and 5g4thnfjORIG.default-release My new install (after I copied in the backup) has five: The above three plus ewa0dnv6.default and pkon61kp.default-release

The previous solutions have been to look for files called 'prefs-n.js' where n is a number whose purpose I don't know, but apparently there can be more than one. Renaming the prefs.js file in one of the above folders to prefsBKP.js (or something) and renaming the prefs-n.js file that contains the account names to be included in TB to prefs.js seems to be the accepted solution. However each of the above folders except the '5g4...' and the 'ewa...' ones contain files called prefs.js containing references to the five accounts I had defined previously. None has a suffix number. The 'pkon...' folder has a reference to the one account I defined when starting up TB after the reinstall. I can't delete that account as TB won't let me.

Hope that's not too confusing, but the bottom line question is - how can I get TB to recognise the prefs.js with the full set of accounts and (quite important to me) all my archived emails? I'm assuming the folder called 1oltjdxcBKP.default is the 'master', but surely it would have been used when TB started up the first time after the reinstall?

However, it seems to me, perhaps, that pkon61kp.default-release has taken over from 1oltjdxc.default as the 'master'. Should I just rename the latter as the former (after renaming it as something else? And would it need a 'BKP' version too (presumably just a copy)?

Grateful for any advice. Bill (Windows 10, latest version of TB)

Somehow, Thunderbird updated to a new version. I didn't download or install a new version. I just closed and reopened it and it updated. When I tried to roll back to the new version, I lost all of my emails and addresses! I literally had tons of business emails and contacts and now they are gone. Thunderbird is treating this like a brand new install and I am having to set up all of my accounts all over again! Is there some way to get all of my stuff back? Or has the new install/rollback somehow written over all of my previous data?

I need to copy a contact list from one device to another. I don't need to copy the whole address book, or any messages. I'm unable to find any way to do anything other copy the entire profile.

Thunderbird has just auto-updated to 115.2.3 and it looks terrible. What number is the previous version please and how do I reinstall it. When opening Thunderbird, I have to scroll down through a lot of old emails to get to the new ones - the previous version opened at the new emails. Also the layout is not very nice.

Version 102.x.x works fine. After upgrading to 115.2.3 some maps are empty in the compacted area, like sent items. They are visible in the separate account sections. I tried several times.

See attached images.

Kind regards, Henk Breewel Amsterdam The Netherlands.

I just downloaded the newest version of Thunderbird. I am having problems getting it set up to work like it was before. Under incoming, I have in my settings inbound.att.net, under port #995. And outoing, I have outbound.att.net, under port #465. I got these instructions from this page, right here: https://www.att.com/support/article/email-support/KM1010523/ I can get my incoming e-mail's, but the outgoing one, it consistently asks me for my password, and then brings up this screen: I can log on to web mail account, and that is what I have been doing since this problem started, but I would like to fix it!

I have tried:

following all the steps on your support article https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

It doesn't really apply to me, because the former computer hardware does not work. I CANNOT boot up and go into the thunderbird program on that computer. Fortunately the drives were not damaged, and i can access my entire thunderbird profile, the roaming and the local.

I tried pasting the profile in the exact destination folder of the new thunderbird download. It then popped up this window. So i then uninstalled it and found the 90.1 version and installed that to see if the older version would talk to my older profile. this window popped up again. It keeps creating a NEW profile, but what i want Thunderbird to do is to pull up the old version because it has all of my message filters, and more importantly over 600 email contacts that I don't have a recent back up of since 06/2022. Thats approximately when i started my business so it has all my new bussiness contacts since then. If you can't get the profile to talk. can you direct me to:

where the "address book" DATA is stored in the thunderbird profile. If it lets me attach 3 images, ill also attach the images of what my thunderbird roaming and thunderbird local profile look like from my c drive.

I've found these 2 articles https://support.mozilla.org/en-US/kb/using-multiple-profiles & https://support.mozilla.org/en-US/kb/unable-launch-older-version-profile so I'll see if that can get my older profile going with the address book. I do notice that Thunderbird DOES use the TAGS i created, so is it possible that the PROFILE just doesn't included the address book at all? Either way, I need help getting that address book data, Profile working or not.

After the automatic upgrade to 115.2.2, I have lost access to all my folders, emails and calendar entries. But I can still see my addresses by using Tools/Address Book, and my filters by using Tools/Message Filters.

When I started Thunderbird for the first time on 115.2.2 I got to the usual message page which had all the tabs of the "open" emails I had when I last closed Thunderbird. But there was no sign of my folders and I couldn't get to any other messages (See first screenshot). I also had a second occurrence of Thunderbird running (I could have hit the icon a second time) that didn't show the tabs I had on the first screen. (No screen shot)

On a previous post here https://support.mozilla.org/en-US/questions/1424153 it was suggested that I try Troubleshoot mode. That made no difference and at that time I had no folders showing, and just two tabs. I suspect after that I deleted the tabs.

Now I get a completely blank page in what is usually the message/folder area. Also the button for the address book above the message pane has now gone disappeared (Second screen shot), and I can find no way of accessing my previous (10years+ of messages).

It looks to me as if something is wrong in the profile.

Where do I go from here?

Through several iterations of upgrades to TB 64-bit on Windows Pro 64-bit, after setting up Microsoft and Gmail client accounts successfully, when I have proceeded to add my only iCloud account (@iCloud.com / @me.com) I have found that none of the existing iCloud.com email folders are presented in TB. Recently, without any TB upgrade, the number of email folders presented has spontaneously reduced further. Logging in to iCloud.com email online reveals both the original folders and the extra ones I have had to create via TB to be able to save messages, so communication from TB back to iCloud.com is clearly working, but the full list of folders in my iCloud account is not being reflected back to TB. Can anyone help me with this? I didn't have any problem in this way using MS Outlook as an email client; only in TB. Furthermore, this problem has not occurred with any of my other MS or Gmail domain email accounts. I wonder if this is a protocol or port discrepancy of some kind? If so, it's really not apparent. TIA, SamSun

My thunderbird just upgraded to 115.2.2 (32-bit) - my windows is 64-bit - but I can't read the preview window or emails. Everything is in a gigantic font so I see only 2 lines at a time in both the main email edit screen and the preview screen. I tried changing it to Calibri 12 in Settings (it was Calibri 17) but that makes no difference. I also don't like that I have to go through File menu now to get messages for just one account. Is there a way to downgrade back to my old version? I guess that would be 115.2.1. Thank you!

I've tried several things and yet outgoing server just times out mail.twc.com is used with windows mail without trouble. I've used thunderbird and only had this happened on my new computer running windows 11

Hi,

I've got a sticky problem which occurred when using Migration Assistant to move data from my Mac Pro Mid-2012 desktop (OS 10.13.6) to my recently bought used Mac Pro Destktop 2019 *(Ventura 13.5.2). After 6 hours or so of transference, it seemed to hang at ("About 5 minutes remaining...") so I quit, not noticing any warnings about not doing that or else.

What happened was I seemed to have lost Thunderbird Mail files (Ver. 102.15.1 64-bit) from the Mid-2012 MP and there were none showing in the target Mid-2012.

So I'm wondering if the files are truly lost or hidden/recoverable somewhere? I made a Time Machine back up in the Mid-2012 shortly before I did this, but don't know how to move just the Thunderbird files to the Mid-2012 safely.

Anyone had the same problem or have any clues as to how to resolve this?

Kind thanks in advance,

T

... and the only way to restore them is to delete the folderCache.json, session.json, xulstore.json files from my profile directory. But each time I shut down Thunderbird and restart it, the same problem returns and I have to start over.

As this causes Thunderbird to lose all customizations to folder display, column displays, color badges, etc, and requires Thunderbird to download all message headers in my 6 email accounts, it's wasting a ton of my time.

All the accounts are still intact and it even says it's downloading email for each inbox on startup, I just can't see any of it because there's no folders displayed on the left side-bar.

And mind you, this was just a "upgrade"... when I tried to migrate my default profile to another computer (new workstation) it wouldn't load the proper profile without doing the -p flag on the executable and then after, has this same problem where it first displays proper accounts/folders but then on restart loses it all.

Luckily I found another users post online about deleting those internal cache/config files (for a completely unrelated problem with an older version of tbird) or I'd have been completely stuck.

Anyone have any suggestions on migrating BACK to the previous most stable build of pre "Supernova"? This thing isn't fully baked IMO.

And also, is there a better way to submit massive errors like this to the developers?

Thanks...

Just updated to v115.2 and all my messages have disappeared - all folders listed but empty. New emails have downloaded but do not appear in Inbox which is likewise empty. I navigated through Users file to Mail and files seem to be intact. Should I remove update and hope older version will populate the folders? I'm running Windows 10 v22H2 and installed update KB4023057 just prior to v115.2 update.

I tried asking this before and got no answers, so let me reword and try again.

A Microsoft rep convinced me my Windows was too corrupt to fix and made me reinstall Windows, which meant losing all my programs. He promised all my files and folders would be intact.

On Thunderbird, I had two types of accounts-- I have domain-based email, and previously, it was a POP3 account with all the emails downloading to my hard drive and then deleting from the server. Years and years of emails that way.

Then I switched to a different domain server and my email is now IMAP-based and saved to the server.

I have all the IMAP emails. The ones on my hard drive are no longer in Thunderbird. I tried using the import feature to load up what I think is the correct profile (from Windows.old), and it just gives an "unexpected error" message or installs blank folders. I can see the profile folder and it has 20 gigs in the inbox. It's not blank!

I need help, desperately. I can't lose all those old emails. I will pay someone to fix this for me but don't even know who to ask, because I don't want to spend the money and then find out that no one knows what to do. Please help!

I am running thunderbird 115.2.2 I need to move(copy) one mailbox from a co-workers profile to my computer in my profile. I used to use an import tool to do that - but I cannot find one that works on thunderbird 115.

How can I easily do this?

I by accident deleted a bunch of emails from a folder and my co-worker has the missing email files. Thank you

Updated to 115.2.2 And ever since that update TB no longer will successfully download emails from the MSN pop servers. There is email there TB just does not get it. No errors, no chance to enter passwords or anything. TB puts up a popup saying enter account something for a second or so; that popup never fully displays and then goes away. All the credentials and passwords are/were saved in TB, and were working before this version.

This was all working up until this update. Not sure what is going wrong but is there a way to roll back to the previous TB version?