Thunderbird Support Forum

A week ago Sky forced me to change my password for geoff.bellx@sky.com. I made the change successfully but when I start TB it asks for a password (as expected) but doesn't accept the new one, returning message: Sending of password for user geoff.bellx@sky.com did not succeed. Mail server pop.tools.sky.com responded: [SYS/TEMP] Server error - Please try again later.

I can access my messages using Sky's webmail, so the change has been applied. However the webmail offering is awful and I want TB back.

I have looked through many of your existing Qs and As but can't find any which help. Can you please advise a way forward, Thank you

Checking the servers and domains that are connected by ThunderBird was a horrifying experience:

incoming-telemetry.thunderbird.net aus.thunderbird.net thunderbird-settings.thunderbird.net live.thunderbird.net services.addons.thunderbird.net versioncheck-bg.addons.thunderbird.net versioncheck.addons.thunderbird.net

location.services.mozilla.com

Are you crazy?!? Totally?

I am using Mozilla products for PRIVACY and SECURITY !

I don't want to be collected for telemetry and location! And also for nothing else that is not ESSENTIAL for using the App!

1) Please explain for which reason any and all of the above servers get connected Esp. what is "aus" for and "live"? What does the "settings" host is used for? Why are there 2 "versioncheck" servers?

2) Please FIX this list by removing any and all statistic-collectors like for telemetry and locations! And also by removing other, non-essential hosts!

Thanks!

I have upgraded to the Microsoft 365 Business Professional email service which should allow me to continue with Thunderbird, now that basic authentication is no longer supported.

I have enabled Exchange settings. Also, POP/IMAP and SMTP are authorized in the MS 365 account, and those setting are correct in T-Bird. From within Thunderbird, a login screen for the MS 365 email account is generated when T-Bird attempts to log in to the server, but the log in just takes me to the server page in the browser.

This help article https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202 advises that Thunderbird may need to be authorized. I followed the link, but was not able to make it work.

Given the following provided link, what is to be used for {tenant-id} ? https://login.microsoftonline.com/{tenant-id}/adminconsent?client_id=9e5f94bc-e8a4-4e73-b8be-63364c29d753

Any other advice? Thank you very much!

Hi,

I need help changing the expiration date of my gpg keys (TB 102.10).

I already extended the date on the command line (gpg --edit-keys), but Thunderbird does not recognize this change.

Maybe it has its own keystore - don't know. I try to change the key from Thunderbird's key manager. Unfortunately it tells, the key has "a complex structure" and cannot be changed. Yes, the key has subkeys. But what can I do now?

Thanks

Hi,

I would like to expand my existing pgp key to another email address which is an alias to my primary email address. I don't find any information about that anywhere; is it possible within thunderbird? If not, is it possible to do this on the command line without breaking thunderbird's pgp integration?

Thanks a lot, Piko

I have 5 accounts on Thunderbird. 2 are IMAP, which are working correctly. 3 are POP and have stopped working. I can access all 5 accounts on my android devices and on web browser, Currently.com/yahoo. When signing on I get the following messages.

login to server inbound.att.net with username xxx.att.net failed.

Sending of password for user xxx@att.net did not succeed. Mail server inbound.att.net responded [sys/temp] Server error - Please try again later I had to use Currently.com email client to correct/change passwords for these 3 accounts to work on Currently.com and android devices. I suspect the passwords got corrupted somehow. I have tried to delete account from Thunderbird and reinstall. Did not help. I have looked at all account settings and outgoing SMTP Server settings and all looks correct. The Outgoing Server name is the same as the default identity name for each account. Is there a setting in Thunderbird to clear password and accept the correct or a new password

Last week I changed my Yahoo mail password and updated Apple mail on my devices with no problem. On my iMac, running Monterey OS 12.6.5, I use the latest version of Thunderbird for email. However, it has not accepted the new password, which I enter in the popup window requesting it. (See screenshots) I have tried going into settings/privacy and security and changing it in saved passwords and I've tried deleted saved passwords. I have also entered the secure key. Nothing works. All my mail folders are there. I would really appreciate help on how to get Thunderbird to use my new Yahoo password. Thanks.

everything happens at once. phone and windows computer both died. I want to use IMAP to synchronize my gmail on my RHEL 9 machine, but can't connect with IMAP IMAP is enabled on my gmail, configuration found in Mozilla ISP database when I click done I get the yellow "JavaScript component does not have a method named:"verifyLogon" when calling method: [nsIMsgIncomingServer::verifyLogon] and below that [checking password with a dot moving back and forth. cannot proceed. I also have a lung issue and am on prednisone so my brain is mush. Don't know what all I've tried but it involved changing auth and clearing cookies and setting up with POP3 in the mean time. I'd rather not break anything else while I recover.. I didn't get a verification notice that I recognized in push, sms, or email. Please help. TIA Brian

Hello, I am stuck in an unsolvable loop. I recently upgraded from version 38 to 102.x. I can not set a primary password. I can not set any other passwords. I read several articles, reset my password, etc. Instructions can be difficult for me, unless explicit. I would appreciate help. TY. Vince

Primary password not set. Unable to change Primary Password.

I have TB, Windows 10 64x and I only use Firefox as browser. I keep all up to date.

I use several email accounts from different domains and mail service providers, and I digitally signed for two of them with PgP. Up to two months ago, I was doing so with no problem -with Enigmail originally, and then with the integrated system in TB.

About two months ago, I installed one official -Goverment- certificate in Firefox (not in TB) but -coincidence or not, but I wanted to mention it just in case.

A few days after one TB update, I was unable to sign any mail digitally, and since then I get the following message The configured key XXXXXXXXXXXXXXXXXXXXXXXX cannot be found on your keyring.

I erased previous keys and created/generated new ones, and I tagged them as personal keys, but it still does not work. I erased all of them again, set one of the email addresses as preferred account in TB, generated the new keys, and I still get the same problem.

Furthermore. When I generate a new key, if I try to refresh it in TB keymanager menu, it responds "We could not find any usable key with matching criteria", in spite that the key that has just been generated, still appears in the key manager.

Thus, I cannot encrypt or digitally sign any mails.

The Console shows the following:

GenericSendMessage FAILED: [Exception... "compose-send-message prevented" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "JS frame :: chrome://messenger/content/messengercompose/MsgComposeCommands.js :: CompleteGenericSendMessage :: line 5943" data: no] MsgComposeCommands.js:5995 [Exception... "compose-send-message prevented" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "JS frame :: chrome://messenger/content/messengercompose/MsgComposeCommands.js :: CompleteGenericSendMessage :: line 5943" data: no]

Any input will be more than welcome

Al

After updating from TB 102.7.0 to TB 102.9.0 on my Mac OS 10.15.7, I cannot send mail on one of my mail accounts and getting the following message: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtphm.sympatico.ca was lost in the middle of the transaction." With the previous versions of TB, I did not have any issue with this problem. The settings of this SMTP server is: Port 587, Connection Security SSL/TLS, Authentication method = Normal password. These settings worked perfectly in the previous version of TB! Any suggestions? Thanks.

TB 102.5.0 (64-bit) on Win10 I'm getting repeated notices that my e-mail accounts with Network Solutions don't have a proper "certificate" when I try to send an email. I get a popup window stating so, and asking me to "permanently" choose the exception. It doesn't matter how many times I tell the fool thing to accept the exception "permanently". I still keep getting the notice every few times. Since the glitch is not consistent, I don't have an image of one to put here. Not only that, I have to send the email twice after doing so. TB refuses to send the email the first time after choosing the exception, but allows it the second. I don't know anything about "certificates" and am sick of getting popup notices about them. I doubt that the problem is with Network Solutions email accounts. This reminds me of years ago, when I tried to upgrade to WinXP. It kept interrupting my work to give me popup security notices that I didn't understand and couldn't do anything about. If I remember correctly, I took it back to Sam's Club and replaced it with Win2000. Problem solved. Never mind that XP was supposed to be better. If it ain't broke, don't fix it.

Hello,

I have been experimenting with OpenPGP and S/MIME to see what fits best for my use case and decided to go with my S/MIME certificate. It works fine, I de-selected the PGP settings and removed the key, but for new emails, it still defaults to selecting PGP for digital signing, etc. Because no key is present it just does nothing. I need to manually click that button and choose S/MIME every time. `

Is there no way to have S/MIME as the default for new messages?

I have attached how the new email window looks by default and my end-to-end encryption settings. I would greatly appreciate any helpful directions on where to change the default. I searched through settings and online but found nothing about this.

Thanks! Paul

duplicate of /questions/1407076 thread.

I have noticed this for I think more than a year now. I get a phishing (shouldn't phishing be spelled pfishing (p for people), maybe it's me) email for a fake UPS delivery. I know it is fake and I click on forward, select the email address"fraud@ups.com", type in: "PHISHING - PHISHING - PHISHING" in the subject line and in the body of the message then click on send. This is one of the message I get: Sending of the message failed. An error occurred while sending mail. The mail server responded: YaFjpYS1t77IDYaFopDMr1 internal error AUP#EML-038. Please check the message and try again.

What have the cracker/hackers done to the message so that I cannot forward it to security people?

I regularly receive and send emails with an S/MIME signature on a ECA card (certs are authenticated via the US Government). I also use a Yubikey for MFA, those certs are authenticated by our local certificate server. Several emails per day are encrypted with the certificates on the ECA card, mostly received. I use ActiveClient as the driver for the ECA card. The last few releases of Thunderbird have been particularly problematic in that 1) if the ECA card has not been previously authenticated with a PIN, and I try to send a signed email, the Broadcom card reader does not recognize when the ECA card is inserted, although it does see the Yubikey device, 2) If the ECA has been authenticated within the 10 minute timeout period, Thunderbird will let me send a signed email; 3) after the card has timed out 2-4 times, Thunderbird no longer responds after trying to read an encrypted email even if I authenticate the ECA using ActiveClient or going to a secure website that requires the ECA card for access. Note that FireFox will let me successfully re-authenticate no matter how many times the authentication has timed out.

My current issue is that I cannot get Thunderbird to respond at all, as the last thing I tried to look at was an encrypted email. Every time I restart Thunderbird, it opens on that email and I can't seem to close the tab before it locks up, then gives me the spinning wheel... Attached is a screen shot of task manager where TB is not responding. I will try rebooting next to see if I can get a cleaner start to TB get the version number, and read a couple of emails before it locks up.

I have Thunderbird version 102.8.0

All the help advice I've found tell me to open the menu - three horizontal lines and go to Options. Alternatively, do the same but go to Preferences. Another suggestion is to Open Tools in the toolbar and go to Options. Options does not appear since I updated.

In Menu, after the e-mail settings, I get : File View Go Message Events and Tasks Tools Help Exit

None of these offer any links to Options, Preferences or Passwords.

I use the Thunderbird app in my MacBook and my broadband provider is Talktalk. TT have now changed their email settings and I have spent two days trying to get the correct settings (the ones they provided don't appear to work). To no avail, except, after two days 'chatting', they said to contact Thunderbird. Can anyone provide me with the correct settings please? I have 5 domain names: 2 with TT (the main one, which I have managed to restore, and another), and 3 others (with free-online, gmail and yahoo). I am receiving mail from my 2 TT domain names, from free-online, and gmail but can only send from my main TT domain name. Not from from my other TT nor free-online. I don't know about gmail or yahoo as they're hardly ever used. So, basically it seems that my Incoming settings are fine, but my Outgoing are not, except one. I have gone through so many settings changes I'd like to check from scratch please, I am at my wits' end. I am a senior so perhaps not au fait as much as I could be... Many thanks.

I have an old Yahoo account that was transferred from Verizon decades ago. I can pop email from my other two computers that I have Thunderbird set up on just fine. I transferred the profile from my other computer so I have all three accounts setup. Yahoo repeated tells me that the correct password that works fine on the other two computers is invalid. I call Yahoo support and they send me back to Thunderbird and, if I remember correctly, the last time I tried to do this, both sides kept pointing their finger at the other.

The pop servers are "incoming.yahoo.verizon.net" and "outgoing.yahoo.verizon.net"