Thunderbird-Hilfeforum

Yesterday I deleted the All Mail file of my Gmail account by accident on my iPhone while away from my computer. When I got back to my computer I discovered that this had chewed through a lot of my files and I had many empty files including some which were archived in Thunderbird so should have been saved on my computer. No problem I thought, I will undelete files using webmail but when I went into Gmail webmail I found that I didn't have many messages left. In my backup file which I checked in Thunderbird offline, I had about 24,000 messages but could only find about 4,000 on the webmail account. As soon as I went online with Thunderbird, the messages in my backup began deleting to match the online situation. So I have a number of questions.

How did deleting the All Mail file on my phone somehow affect my archived messages stored in Thunderbird in my local files? I suspect they are part of the same string that makes up All Mail but should somehow be separated.

Notwithstanding that issue, the main problem is how I can use my back up to repopulate the online Gmail string so I don't continually get the truncated Gmail which is revealed in my webmail. Is it possible to reverse ImapMail so that the web Gmail matches my backup rather than the usual reverse situation? In the meantime, I can use my account at the cost of losing messages every time I go online but I need to recover from this situation fast.

This is probably a mess of my own making, having been lazy about back ups. My laptop threw a critical error at me just before Christmas and I could only fix it by doing a reset and reload of Windows 10. (I think it may have been a partial HDD corruption) I selected the option to retain personal data files etc, but the reload wiped almost all my installed programs, including Thunderbird. Documents, etc folders have all survived. I re-installed the latest Thunderbird and it is working fine. However, I appear to have lost my Local Folders (as well as my address book) Not a life-or-death matter, but I would prefer to recover them, if possible. I have an "..@tiscali.co.uk" (TalkTalk) email account, with IMAP settings on the incoming mail and SMTPS on "sent" items. I can see all incoming emails that are still on the server, but the "sent" items folder is empty. All local folders and contents are gone. I have read up on the Thunderbird Profile and understand that it is separate from the program folder. I have used the "Help>Troubleshooting>..." feature to find that my current profile is "zqx......default-release". Using file search, it also indicates that there is another profile file, "k32....j5.default", in the same area. Both have creation dates corresponding to the reload time. I cannot find anything similar in the "Windows.old" folder that was created at the time of the reload. Is it possible that the folder contents are still in the HDD and it is just the file address that is lost? Thanks. Neil

I just got the new "supernova" update and now I can't find the stettings to place my tabs bar at the top of the screen. The old version had the tabs right at the top, just as a browser would typically have it as well (see new and old schreenshot for comparison). But I'm just unable to configure it that way.

Can anybody please tell me how to configure thunderbird to use all that wasted space at the top sensibly?

Hi, since I use a set of different browsers for different tasks, it would be great if there was an easy way of opening links from within thunderbird emails to your browser of choice. E.g. via right mouse button: Open Link in ... I use that method in other applications frequently.

Kind regards

Hi,

Just updated to TB 115.10.1 and right on update it now fails to show the most recent emails in the inbox, They are there as I can scroll up to them but it no longer does that on it's own when opening and downloading the latest.

Any suggestions to get it back to normal operating condition?

Thunderbird updated to 115.10.1 (32-bit) and I cannot see any emails now. I use View > Folders > All. If I run a search, TB lists the emails. Have tried opening in Troubleshoot mode but still same, no emails nor inboxes. Windows Security Ransomware turned off for preparing for maintenance prior to TB updating itself. How should I go about fixing issue?

Windows 11, 64 bit Addons: Cardbook, Provider for Google Calendar

Recently all cox.net emails transferred to yahoo mail but kept the cox.net address. I prefer the Thunderbird format for emails, more options. How can I add them to Thunderbird? I already have them in Thunderbird with the cox.net address but no new emails are coming in on the ones that have already transferred to yahoo mail. (They didn't all go at the same time so I am still getting emails on the ones that didn't transfer yet.) Thanks.

Hi First of all I hate this new version it is so hard to use. I have never had a problem until this latest version go back to the previous version.

I had customized the menu bar with shortcuts - Print, Tags and Move to, then they disappeared and when I right clicked to customize again the customize button is greyed out and so I can not add any shortcut icons. To access these functions with out the shortcuts is so long winded.

Also I had down the left side of the screen the spaces tool bar but it also has disappeared and I can't get it back, managed to get it to show on the Menu bar but when I click on an icon (as listed) nothing happens.

   Spaces Menu options - Mail, Address Book, Calendar, Tasks, Chat, Setting, Show Spaces Tool Bar.

Don't know how else to access some of these options.

Thunderbird keeps asking for my password and password manager doesn't remember it. Each time I try to look at or respond to messages, it asks for my password --- I check the password manager box to remember it but it doesn't.

Should I delete thunderbird and then install a 2020 version where this was not a problem or is there a way to solve the problem with the latest current version

Peace, Alan

Alan Taplow [removed address, email and phone# from public support forum]

I can't receive emails at any address from those in Thunderbird. I have several addresses, some in Gmail but not all. And in each of them I get this message: The STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: [AUTH] Invalid credentials. I am using version 115.5.2

when I try to send an email you ask for a pass word for jojack@dslextreme which I havent had for years

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Hyperlinks in Thunderbird (115.9.0 64 bit) running on Ubuntu 22.04.4-LTS have quit working overnight. Too my knowledge nothing changed. I have followed all the steps in the document "Hyperlinks in messages not working" with no luck. 1) My default browser was Chrome. Changed to FireFox. No Luck. Changed back no luck. 2) Check that no application is specified for HTTP content can not be followed No Preferences option exists under the menu in my version of Thunderbird. Checked in settings found nothing matching the description. 3) Checked for incorrect preferences. Used config editor. Their is no Reset option for the settings. Found the referenced setting. Switched from True to False and then back again, hoping the might reset it. No Luck 4) Switched to Safe mode from the Help menu. No luck.

New to Linux, just set this system up 2 months ago. Migrated my Windows Thunderbird database without issue and it was working fine until this morning.

In need of suggestions. If uninstalling is going to be required, I need to be able to do it a way that does not lose my historical email records or my cardbook address book of 1000 names.

Thanks

How do I migrate the old Thunderbird profile to the new Thunderbird? Background: Up until mid-Jan 2024 I was using Thunderbird on Windows 7. In mid-Jan I did a "clean" install of Windows and installed Thunderbird. Due to a corrupted Windows installation, I had to do another "clean" install of Windows 10 Pro. Today I installed Thunderbird version 115.9.0. Everything went well. However, I don't have access to my old - pre-mid Jan profile - which has e-mails and contacts I need to access. Here's my setup: Thunderbird installed in D:\Thunderbird New Thunderbird profile is in M:\Thunderbird Old Thunderbird profile is in M:\Thunderbird-OLD

How do I migrate/import the old messages, address book/contacts, and find out which extension I had installed?

Thanks.

I am getting a non-overridable TLS error when Thunderbird opens or when I attempt to download new emails (the emails will sometimes download later after I force a download. I have tried to change my TLS version without success. Please help me solve this issue.

My email setup is to an IMAP server (POP will not work with Gmail.com accounts). See my attached image files for further information.

When opening an email with previous email responses on it a seperate tab automatically opens for each previous email on that email. Before the update a few months ago only one tab would open when opening a new message and I want that system to continue. I cannot see how to do that.

I also prefer the previous option of unread emails in bold (showing on Inbox) rather than now underlined. Can I change that too?

Thank you

Hello. I need help getting Thunderbird to stop marking and sorting certain emails as threads. Seems to be completely spontaneous and for no apparent reason, even in the inbox. I have never actively marked emails as threads. I've tried to remove the "threads" function in the folder settings, but it doesn't seem to have helped in some cases. I also need help with getting the email "unstuck" from the thread structure, I have tried "Ignore threads" and "Ignore subthreads" with the result that the email disappeared. The documents I have seen have not been of any help. Reply preferably to my usual e-mail address, have a bit of ours with mail in the G-mail account.

  Please Bosse

.bo_ostlundtelia.com

Translated from Swedish by Google translate.

Clicking on any link in an email produces the following message.

"This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page."

I have no idea what this means.

Ed Kilheffer kilheffer@startmail.com