Thunderbird-Hilfeforum

Received an encrypted message but the content appears to be only my public key. Message not visible. Copy of same message was displayed in the clear in gmail on a computer that not set up to encrypt. Any suggestions gratefully received.

Hi, for some time now (around a month), after a couple of days using Thunderbird, I can not load new messages, can not send new messages, and it basically is nonfunctional. The blue bar down right shows an active process that never ends (for example, "sending message"). All menus and software as a whole are still operating, and there is no crash on hang, but every attempt to load my emails or send data ends with endless waiting (no errors whatsoever). When I try to exit the application, it closes down, but a process is listed in Task Manager. When I kill the process manually and try to start the software again, nothing starts (a new process appears in the task manager), but the software never opens a window or something. Only a full computer restart helps, and everything works again for 1-2 days. I have disabled all extensions and tried even troubleshoot mode. No crash reports...

Hello

I have a bizarre issue with attachments.

I open all attachments in their respective programs rather than preview within Thunderbird itself (I have also tried opening in preview but I get exactly the same problem).

When I receive an email with attachments, mainly Word, Excel or PDF docs, I click to open the attachment but nothing happens. If I save the attachments to my computer and try to open it says the attachment is empty or corrupt.

But, if I click to forward the email, I can then open the attachments as normal by clicking on them in the draft email and also then save them to the computer and they open as normal.

I am running the latest version - 115.10.1 (64-bit) and I have noticed this issue for about the last week or so. Otherwise everything seems to work as normal.

Any ideas on what is going on or ways to change this.

Thanks in advance

using 115.10.1 for emails... each day there are plenty so i pile them up into one place until the folder reaches a size or a date and then we start over. yesterday, the pc updated and almost immediately the search was gone. i would type abc on the search bar and it would take for ever to scan through the messages. then i would click on the email i wanted but something else would open up in the message pane... https://support.microsoft.com/en-us/topic/may-14-2024-kb5037768-os-builds-19044-4412-and-19045-4412-cb676101-1641-4a6c-b512-8b277606c6e3 https://support.microsoft.com/en-us/topic/kb5034441-windows-recovery-environment-update-for-windows-10-version-21h2-and-22h2-january-9-2024-62c04204-aaa5-4fee-a02a-2fdea17075a8

today, i guess, it crashed completely . it started by firing of a warning that not enough space is provided which was not true, then it downloaded 10 messages at once... after a while, the message pane was lost. you click on an email and nothing. it selects it but nothing shows up. blank screen. double click, also opens a new blank tab. fearing a totally corrupt database or even a re-install i pressed repair on the folder. took ages. now, though, i have the profile folder in my PC intact, but TB refuses to load it. i only see the 20 emails i got lately. like starting a new profile all over again...

I've had Thunderbird running for a few years now without any issue. Last week I upgraded from Ubuntu 22.04 to 24.04 and ever since that I've been having problems on Thunderbird sending email.

I can receive mails fine but if I try to send emails from any account I get "Sending of the message failed"

I've for 2 Outlook.com accounts and one gmail.com account and all give issues.

GMail I'm using: smtp.gmail.com Port 465 SSL/TLS OAuth2

Outlook: smtp-mail.outlook.com Port: 587 StartTLS Auth: Normal Password.

These settings have worked fine before the upgrade so think there is something broken my TB.

I get a popup every day asking me to update to 115. I refuse to use it anymore after just about pulling my hair out for 3 weeks after 2 115 updates that totally screwed up my Thunderbird mails. Most were completely garbled, or some just disappeared. I followed the solutions in the forums here, but no dice. Since I reverted back to version 102, no problems. I just want to know how to get rid of the popup every day. I am not going to screw op my all in one again. My emails were fine on my phone. But I wasted countless hours trying to fix this mess & then just having to delete them.

I’m running Supernova 115.11.0 (32-bit) on a Windows 7 desktop (64-bit), and – from the beginning – it has been freezing at least once every 24 hours. The only way to “unfreeze” it is to use Task Manager to close Thunderbird, and then reboot it. No troubleshooting reports are ever shown.

Is this a wide-spread issue, that may be addressed in updates?

I am getting numerous delays when sending messages to different recipients with the following response. All the delayed messages refer to remote server aliblezz@tnadex.com.

This message was created automatically by mail delivery software. A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on instance-us-central1-32wd.prod.antispam.mailspamprotection.com.

The message identifier is: 1s7qEx-0000000GzmZ-1gPm The date of the message is: 17 May 2024 15:34:44 +1000 The subject of the message is: Your Shipment tracking Number

The address to which the message has not yet been delivered is:

 aliblezz@yandex.com
   Delay reason: H=mx.yandex.ru [77.88.21.249]: SMTP error from remote mail server after RCPT TO:<aliblezz@yandex.com>:
   450 4.2.1 The recipient has exceeded message ra

No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.

Reporting-MTA: dns; instance-us-central1-32wd.prod.antispam.mailspamprotection.com

Action: delayed Final-Recipient: rfc822;aliblezz@yandex.com Status: 4.0.0

Return-path: <SRS0=37f3=mu=ernesthillwines.com.au=wines@ernesthillwines.com.au> Received: from 131.179.213.35.bc.googleusercontent.com ([35.213.179.131] helo=sgp1011.siteground.asia) by instance-us-central1-bg4s.prod.antispam.mailspamprotection.com with esmtpsa (TLS1.3) tls TLS_AES_256_GCM_SHA384 (Exim 4.97.1) (envelope-from <SRS0=37f3=mu=ernesthillwines.com.au=wines@ernesthillwines.com.au>) id 1s7qEx-0000000GzmZ-1gPm for aliblezz@yandex.com; Fri, 17 May 2024 05:34:48 +0000 DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=ernesthillwines.com.au; s=default; h=Subject:Date:Cc:To:From:list-help: list-unsubscribe:list-subscribe:list-post:list-owner:list-archive; bh=x78vUuysvSLdT7LzAbd7i2aBiqBRPK7aMU9CrvjyKz4=; b=fbyvnH2Bv+noLqKwqnN0HP+hwy v8ZyA95ZscCsP9D+ozeshqELAPmOpXnZ93dJUWIak8zK2NROjXqrdUtSjqVtUFh3s85WFOkbsa1RQ zrNB19JiS6CnV/oQ+AFgQTFqFraf1OyM3YUzb1hV5bxUKaPspmmB44WsbBJXvuujzmms=; Received: from [13.75.157.226] (port=58138 helo=VMWEBAUS23) by sgp1011.siteground.asia with esmtpsa (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.97.1) (envelope-from <wines@ernesthillwines.com.au>) id 1s7qEu-000000007L2-0PSA; Fri, 17 May 2024 05:34:44 +0000 MIME-Version: 1.0 From: "Ernest Hill Wines" <wines@ernesthillwines.com.au> To: debbie.ansell5@gmail.com Cc: wines@ernesthillwines.com.au Reply-To: wines@ernesthillwines.com.au Date: 17 May 2024 15:34:44 +1000 Subject: Your Shipment tracking Number Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable SG-Abuse: forwarder, USERNAME=u1599-bms229rqhxp9 DOMAIN=ernesthillwines.com.au FORWARDER=wines@ernesthillwines.com.au SERVER=sgp1011.siteground.asia X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - sgp1011.siteground.asia X-AntiAbuse: Original Domain - ernesthillwines.com.au X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12] X-AntiAbuse: Sender Address Domain - ernesthillwines.com.au X-Source: X-Source-Args: X-Source-Dir: X-SGantispam-id: c53240e5e7514efbe1ff48fa8fb6b0d3 Message-ID: <E1s7qEx-0000000GzmZ-1gPm@instance-us-central1-bg4s.prod.antispam.mailspamprotection.com>

Since this afternoon (11/11/22) I have been unable to compact my inbox (102.4.2 (32-bit) on Windows 8.1) after deleting emails. I get the message that it is busy. Nothing in logs when I turned on debugging, no crashes. Restarted several time with & without extensions. Also (will report as separate item) at the same time I am unable to detach or delete attachments. No error messages or anything, they just don't delete and the size of the email stays the same.

Hello, the work of mail is often stopped by a fall. I don't have antiviruses, I have a VPN, but mail crashes even if it's not running. I attach a list of programs. One of the reports of a crash is bp-ff41766f-42cc-4dd4-a003-eea110221221

alwonderland@yandex.ru

Hi, Thunderbird is shutting down. Window asks for report (screenshot below) --- We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report" I have submitted several crash reports but window keeps appearing and I cannot open Thunderbird. Thanks! Ann

Hi, I have already done everything, update the box configuration again, but the program still crashes. Below, the copied error can tell someone what could be the cause of this behavior. About 200 people use Thunderbird in the company and there is such a problem on only one laptop.

LOG: AdapterDeviceID: 0x1916 AdapterDriverVersion: 30.0.101.1338 AdapterSubsysID: 07a81028 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.9.1,wetransfer%40extensions.thunderbird.net:2.0.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.9.1 AvailablePageFile: 13342543872 AvailablePhysicalMemory: 10998198272 AvailableVirtualMemory: 3508690944 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 42467328 BreakpadReserveSize: 83886080 BuildID: 20191031083309 CPUMicrocodeVersion: 0xec ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1665727332 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1665644770 ModuleSignatureInfo: {"ESET, spol. s r.o.":["eamsi.dll"],"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["CoreUIComponents.dll","CoreMessaging.dll","msvcp110_win.dll","policymanager.dll","appresolver.dll","twinapi.appcore.dll","mscms.dll","dcomp.dll","wscapi.dll","wininet.dll","winrnr.dll","NapiNSP.dll","avrt.dll","Windows.UI.dll","winhttp.dll","AudioSes.dll","MMDevAPI.dll","srvcli.dll","iertutil.dll","winmm.dll","dwmapi.dll","version.dll","textinputframework.dll","winnsi.dll","sspicli.dll","winsta.dll","wtsapi32.dll","mswsock.dll","profapi.dll","userenv.dll","dnsapi.dll","devobj.dll","IPHLPAPI.DLL","msasn1.dll","CRYPTBASE.DLL","rsaenh.dll","cryptsp.dll","ntmarta.dll","bcrypt.dll","cfgmgr32.dll","propsys.dll","WinTypes.dll","windows.storage.dll","kernel.appcore.dll","KERNELBASE.dll","setupapi.dll","gdi32full.dll","imm32.dll","msvcp_win.dll","shlwapi.dll","clbcatq.dll","ucrtbase.dll","user32.dll","ws2_32.dll","sechost.dll","nsi.dll","advapi32.dll","bcryptPrimitives.dll","gdi32.dll","oleaut32.dll","combase.dll","msctf.dll","kernel32.dll","psapi.dll","ole32.dll","win32u.dll","wintrust.dll","shell32.dll","rpcrt4.dll","SHCore.dll","msvcrt.dll","crypt32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","nss3.dll","prldap60.dll","ldap60.dll","mozglue.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 07a81028, AdapterDriverVersion: 30.0.101.1338 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 67 StartupCrash: 0 StartupTime: 1665727279 SystemMemoryUsePercentage: 35 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20191031083309","version":"60.9.1","vendor":null,"platformVersion":"60.9.1","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16265,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":78,"stepping":3,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2496,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"pl-PL","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22000,"windowsUBR":978,"installYear":2022},"hdd":{"profile":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"},"binary":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"},"system":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 520","vendorID":"0x8086","deviceID":"0x1916","subsysID":"07a81028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"30.0.101.1338","driverDate":"1-20-2022","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["Zapora Microsoft"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"pl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"PL"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 16104:"Gecko_IOThread",14172:"Link Monitor",14048:"Socket Thread",8476:"JS Watchdog",13120:"BGReadURLs",7948:"Timer",15380:"Hang Monitor",13776:"Cache2 I/O",16032:"Cookie",17356:"GMPThread",9772:"WindowsVsyncThread",5852:"Compositor",15236:"VRListener",11796:"ImgDecoder #1",15932:"ImageIO",15596:"IPDL Background",8152:"HTML5 Parser",13128:"DOM Worker",12184:"LoadRoots",14472:"DataStorage",9148:"DataStorage",10968:"mozStorage #1",16312:"PlayEventSound",6344:"localStorage DB",264:"StreamTrans #11",11608:"ImageBridgeChild",14192:"ImgDecoder #2",13700:"ImgDecoder #3",5280:"SysProxySetting",5732:"ProxyResolution",7764:"DNS Resolver #1",15764:"DNS Resolver #2",14708:"mozStorage #2",15180:"DataStorage",14912:"URL Classifier",16364:"Classifier Update",1384:"mozStorage #3",14572:"mozStorage #4",8204:"DOM Worker",4716:"mozStorage #5", Throttleable: 1 TotalPageFile: 19605331968 TotalPhysicalMemory: 17055195136 TotalVirtualMemory: 4294836224 URL: UptimeTS: 525.335349999 Vendor: Version: 60.9.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD TCP/IP [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD TCP/IP [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD TCP/IP [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD TCP/IP [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD TCP/IP [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD TCP/IP [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
Dostawca usług RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Dostawca usług RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Dostawca usług RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Dostawca usług RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: pl

Zgłoszenie to zawiera ponadto informacje na temat stanu programu w momencie wystąpienia awarii.

I accidently powered off system (PC with Windows 10) without closing programs, including Thunderbird. After restarting the system and opening Thunderbird, TB crashed. I have tried numerous fixes:

• Installed the latest version of TB (from 78.11.0 to 102.8.0)
• Opening TB in Safe Mode (disabling all add-ons, reset toolbars & controls)
• Uninstall & reinstall TB

All result in the Crash Reporter dialog, with Report Contents. I can supply the report contents. (It wasn't obvious how to attach to this forum post.)

One KB item (https://support.mozilla.org/en-US/questions/1337785) suggested that the issue may have to do with session.json file. Based on the file timestamp, that seems likely. But I don't know how to edit this file to fix the problem.

I also created a new TB profile, with does not crash on startup, but I cannot get email properly configured.

I have hundreds (maybe 1000s) of email stored in TB that I cannot access.

I would greatly appreciate any help!

Hello everybody, since three days, I experience my thunderbird crashing whenever I try to save, for exampe, an Email-attachment. It happens to all my accounts, and it happens whenever a command results in opening a window for saving something, such as said attachment. It also crashes in safe mode. Until today, I had the "new" version of thunderbird already (since ca. 2 weeks), today, I updated to the most recent Build. Also, my PC is up to date. When the problem first appeared, nothing had been changed to the system.

Here's the detailed content of the crash report:

BuildID: 20240119095007 CrashTime: 1707916573 InstallTime: 1707914461 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CoreMessaging.dll","Windows.Storage.Search.dll","TextShaping.dll","StructuredQuery.dll","vaultcli.dll","dui70.dll","OneCoreUAPCommonProxyStub.dll","mssprxy.dll","OneCoreCommonProxyStub.dll","msvcp110_win.dll","Windows.System.Launcher.dll","explorerframe.dll","DevDispItemProvider.dll","tiptsf.dll","duser.dll","thumbcache.dll","policymanager.dll","ntshrui.dll","linkinfo.dll","NetworkExplorer.dll","globinputhost.dll","windows.staterepositorycore.dll","Windows.StateRepositoryPS.dll","Windows.Security.Integrity.dll","avrt.dll","GdiPlus.dll","directmanipulation.dll","twinapi.dll","Windows.Globalization.dll","DWrite.dll","mscms.dll","Windows.UI.Immersive.dll","Windows.UI.dll","dxgi.dll","xmllite.dll","wscapi.dll","dcomp.dll","textinputframework.dll","twinapi.appcore.dll","dataexchange.dll","directxdatabasehelper.dll","nlansp_c.dll","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","msimg32.dll","DXCore.dll","dwmapi.dll","MMDevAPI.dll","AudioSes.dll","oleacc.dll","usp10.dll","slc.dll","webauthn.dll","Bcp47Langs.dll","sxs.dll","uxtheme.dll","npmproxy.dll","netprofm.dll","FWPUCLNT.DLL","dbgcore.dll","gpapi.dll","comctl32.dll","rsaenh.dll","WindowsCodecs.dll","winnsi.dll","ondemandconnroutehelper.dll","mpr.dll","cscapi.dll","cryptsp.dll","cldapi.dll","iertutil.dll","urlmon.dll","edputil.dll","windows.staterepositoryclient.dll","ktmw32.dll","wsock32.dll","rasadhlp.dll","mswsock.dll","dnsapi.dll","dhcpcsvc.dll","atlthunk.dll","dhcpcsvc6.DLL","CRYPTBASE.DLL","Windows.FileExplorer.Common.dll","propsys.dll","dbghelp.dll","devobj.dll","apphelp.dll","ntmarta.dll","srvcli.dll","profapi.dll","kernel.appcore.dll","wkscli.dll","netutils.dll","winsta.dll","WinTypes.dll","windows.storage.dll","msasn1.dll","sspicli.dll","wininet.dll","winmm.dll","userenv.dll","wtsapi32.dll","winhttp.dll","version.dll","cfgmgr32.dll","IPHLPAPI.DLL","psapi.dll","oleaut32.dll","shell32.dll","nsi.dll","bcryptPrimitives.dll","KERNELBASE.dll","crypt32.dll","msctf.dll","coml2.dll","combase.dll","sechost.dll","win32u.dll","gdi32full.dll","gdi32.dll","msvcp_win.dll","shlwapi.dll","kernel32.dll","bcrypt.dll","setupapi.dll","ws2_32.dll","clbcatq.dll","msvcrt.dll","ole32.dll","rpcrt4.dll","user32.dll","comdlg32.dll","advapi32.dll","ucrtbase.dll","wintrust.dll","imm32.dll","SHCore.dll","ntdll.dll","davclnt.dll","ntlanman.dll","drprov.dll","p9np.dll","dlnashext.dll","msftedit.dll","uiautomationcore.dll","windowsudk.shellcommon.dll","CoreUIComponents.dll","PlayToDevice.dll","wpdshext.dll","OneCoreCommonProxyStub.dll","dxgi.dll","directxdatabasehelper.dll","KBDGR.DLL"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","xul.dll","nss3.dll","nssckbi.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"]} ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release StartupTime: 1707915025 SubmittedFrom: Client Throttleable: 1 URL: UptimeTS: 1548.0 Vendor: Version: 115.7.0 WindowsErrorReporting: 1

I hope somebody can make sense of it. Thank you!

I'm going to ask this question again. Has anyone seen this? If so, what does it mean? When attaching a pdf or other file to an email, I can't open it to check it before sending.

C:\Users\***\Desktop\*****.pdf could not be opened, because the associated helper application does not exist. Change the association in your preferences.

What is a helper application and how do I fix this?

Thank you

Hi,

I have a user who sends me an email to one of my email addresses and it always ends up in the Junk folder. I've repeatedly marked his emails as not junk but that doesn't seem to change anything.

Is there anything I can look at that will help me figure out why it happens, and hopefully find a way to fix it.

I'm on Betterbird in case that matters. I looked thru the release notes and there seems to be nothing tagged with the junk filter.

I noticed this in the X-Proofpoint-Spam-Details email headers: mlxlogscore=764 clxscore=1015

This person seems to be the only person that has this information in their headers. Is it added by the junk filter? Or is it something on the sender's side (he uses an icloud.com and a me.com address)?

Thanks,

L

Has anyone seen a message similar to this when trying to attach a document, usually a pdf to an email?

O:\XXXXXXXXXX.pdf could not be opened, because the associated helper application does not exist. Change the association in your preferences.

Also, when someone send me an image file, I can't open it directly from the email. I have to download it and then open it. This isn't as big of an issue as the above, but I thought I'd ask it too.

Thank you

Windows 10 Thunderbird 115.10.0

"Unable to connect to IMAP server. You may have exceeded the maximum number of connections to this server. If so, use the Advanced IMAP Server Settings dialog to reduce the number of cached connections." I do not have that option under Advanced Server Settings. I'm using POP3 mail server with Optusnet.

This is a recent change, and in fact I don't *think* there's a "missing message" problem after reading and watching for a couple of days. I *think* something has changed and Thunderbird reports having "downloaded x messages" even if it *just downloaded them a moment ago*.

So it may download 5 messages, then a few seconds later you hit the Get Messages button, and there are no actual new messages but it still reports "5 messages downloaded" but nothing new is shown. As of last week, it would have reported "there are no new messages" when you hit that button soon after having received messages.

So I think:

• there is no serious messages-missing problem
• there is a disconcerting issue with a change in how Thunderbird reports status where a message arrival state is "sticky" and for some duration after getting new messages it will re-report the count of the last receipt when asked to download when there are no new messages.

I could be wrong about either of these, but there's a definite change in a behavior that I'd gotten very accustomed to. It is alarming to hit the button, see a message regarding some number of new messages, and receive none.

I'm guessing others, like me, spent some time panicking, searching forums, repairing the inbox... I think I'm as interested in confirming that there isn't a bigger problem as I am in getting back to the accustomed behavior.

Hope this is useful; thanks for your attention!

Currently on 115.11.0 (64-bit) on Windows 11; first occurred at least one version prior.