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Missing profile

Hi all, Sorry for asking again, but after reading all the posts here the problem is still occurring. When I launch Thunderbird, I'm asked for new data (Account Setup), … (Lesen Sie mehr)

Hi all,

Sorry for asking again, but after reading all the posts here the problem is still occurring.

When I launch Thunderbird, I'm asked for new data (Account Setup), like there is no profile available.

The application seems unable to locate or recognize my existing profile, but the profilefolder exists and its almost 90Gb of data. Should I complete Account Setup windows with my data?

Please help me! Tried with thunderbird -p command to repair or select another profile but with no success !

- installs.ini Default=Profiles/xxx.default Locked=1

- profiles.ini

Default=Profiles/xxx.default Locked=1 [Profile0] Name=default IsRelative=1 Path=Profiles/xxx.default Default=1 [General] StartWithLastProfile=1 Version=2


User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.11.1 OS Windows_NT 10.0 19045

Thank you !

Gefragt von spiridon1208 vor 2 Tagen

Timeout to/from imap.virginmedia.com server

For the last 2 or 3 days I have been receiving the above message when accessing emails. I have experienced this problem occasionally in the past and for a day at most, th… (Lesen Sie mehr)

For the last 2 or 3 days I have been receiving the above message when accessing emails. I have experienced this problem occasionally in the past and for a day at most, the problem usually associated with virginmedia. However this is now proving to be disruptive and I don't where the problem lies, with Thunderbird or Virgin. None of my settings etc. have been changed and I can access everything if I go directly to the virginmedia website but the handling of the emails is cumbersome. Any ideas?

Gefragt von daddy.ricky vor 2 Tagen

Messages cannot be stored in the Sent folder

Dear community, I use a MacBook Air (software version 13.6.1 (22G313)) and Thunderbird as my mail client (software version 115.11.1 (64-bit)). I have set up approx. 8 m… (Lesen Sie mehr)

Dear community,

I use a MacBook Air (software version 13.6.1 (22G313)) and Thunderbird as my mail client (software version 115.11.1 (64-bit)).

I have set up approx. 8 mail accounts, but for a few weeks now I have had the problem with my google mail accounts that mail with somewhat larger attachments (approx. 5MB) is often (not always) sent, but no copy is saved in the Sent folder.

I get the following error message from Thunderbird:

The message was sent, but no copy was saved in the Sent folder because there were problems accessing the network or files (translated from German, original English error message may differ slightly)

Security and authentication settings of the affected IMAP and SMTP accounts:

SSL/TLS OAuth2

Changing these settings was not successful, sending mail was no longer possible with other security settings.

A request to google support did not help, I was referred to Thunderbird support.

Perhaps someone has an idea for me as to what the problem could be?

Thanks a lot and a nice day to you all! Hendrik

Gefragt von h.hueniger vor 2 Tagen

Letzte Antwort von sfhowes vor 2 Tagen

How To: Recover Profile After Crash - Unable to open the folder Inbox because it is in use by some other operation.

I suffered a BSOD on my fully up to date Win10 Pro (v 22H2, build 19045.4474) Upon rebooting, Thunderbird is failing to open. The error message is: Unable to open t… (Lesen Sie mehr)

I suffered a BSOD on my fully up to date Win10 Pro (v 22H2, build 19045.4474)

Upon rebooting, Thunderbird is failing to open. The error message is:

   Unable to open the folder Inbox on xxx@example.com because it is in use by some other operation. Please wait for that operation to finish and then select the folder again.

There is no other process using the Inbox folder. I have rebooted and the error message persists. It looks to me like the more correct message would be that the Inbox or the profile is corrupted.

I see other threads asking how to restore a corrupted profile, but none of the answers are very useful. They all see to be tips on how to restore a backup of the profile at %APPDATA%\Thunderbird\Profiles.

If I had a backup of that folder, I wouldn't need to ask how to recover a Profile after a crash.

If it helps at all, when I opened the Error Console in Thunderbird, I see the following messages:

``` Uncaught Error: Component returned failure code: 0x8055000a [nsIMsgFolder.updateFolder]

   updateFolderAndNotifyOnLoad resource:///modules/DBViewWrapper.jsm:88
   open resource:///modules/DBViewWrapper.jsm:812
   _onSelect chrome://messenger/content/about3Pane.js:2578
   handleEvent chrome://messenger/content/about3Pane.js:1597
   <anonymous> chrome://messenger/content/about3Pane.js:128
   read resource:///modules/LineReader.jsm:60
   _actionListResponse resource:///modules/Pop3Client.jsm:1033
   _onData resource:///modules/Pop3Client.jsm:356

DBViewWrapper.jsm:88

Component returned failure code: 0x80550005 [nsIMsgFolder.msgDatabase] ext-mail.js:2555
   findNewMessages chrome://messenger/content/parent/ext-mail.js:2555
   onFolderIntPropertyChanged chrome://messenger/content/parent/ext-mail.js:2522
   _actionHandleMessage resource:///modules/Pop3Client.jsm:1245
   _actionRetrResponse resource:///modules/Pop3Client.jsm:1405
   read resource:///modules/LineReader.jsm:65
   _actionRetrResponse resource:///modules/Pop3Client.jsm:1371
   _onData resource:///modules/Pop3Client.jsm:356
   AsyncFunctionNext self-hosted:852
Component returned failure code: 0x80550005 [nsIMsgFolder.msgDatabase] 4 ext-mail.js:2555

```

There must be some tool that validates the Profile independently of Thunderbird.

Gefragt von mark.moore2 vor 3 Tagen

Letzte Antwort von mark.moore2 vor 2 Tagen

i can recieve emails but can't send

I keep getting the following mesage, this has started all of a sudden, computer did a windows 11 upodate yesterday. Sending of the message failed. An error occurred whil… (Lesen Sie mehr)

I keep getting the following mesage, this has started all of a sudden, computer did a windows 11 upodate yesterday.

Sending of the message failed. An error occurred while sending mail. The mail server responded: Sender Policy - Relay Denied 211.30.49.152 authenticated connections ONLY. OB303 e{391cd896-4e9f-4d6a-9932-850a9ace859b}. Please verify that your email address is correct in your account settings and try again.

Gefragt von whatfamily vor 2 Tagen

Email not receiving or sending

On 5th June I received the following message when I opened up my email. Warning: Potential Security Risk Ahead. Thunderbird detected a potential security threat and did … (Lesen Sie mehr)

On 5th June I received the following message when I opened up my email.

Warning: Potential Security Risk Ahead. Thunderbird detected a potential security threat and did not continue to live.thunderbird.net If you visit this site attackers could try to steal information like your passwords, emails or credit card details.

I have not received any emails since then. Nor able to send any. I can receive and send my emails through my Mail provider- Telstra Bigpond and also receive and send on my Apple iPad and Phone. I have tried turning the computer on and off but this does not help although I am no longer receiving the warning message. Hope you can help fix this. Regards Dawn Howell

Gefragt von Dawn Howell vor 2 Tagen

  • Gelöst

Personal subfolders have disappeared

For many years, my wife and I have each used Thunderbird on our own computers. Several weeks ago, when my wife turned Thunderbird on, a new screen appeared that mentioned… (Lesen Sie mehr)

For many years, my wife and I have each used Thunderbird on our own computers. Several weeks ago, when my wife turned Thunderbird on, a new screen appeared that mentioned account setup and directed her to set up her existing email address. When she did, a home screen appeared that was significantly different than the one she had been using. But more than that, she lost all her saved emails and Thunderbird started to reload emails. The reloading ended with over 1800 “new” emails whose dates reached back for almost a year. Since then, after some work, the home page has been returned to its earlier look; downloading, sending and deleting are working as before. Missing are a few important, personal subfolders. We’ve tried a few things that we thought/hoped would return us to the point before everything went crazy. That hasn’t happened. Recently, we looked at the Profiles folder on each of our computers and saw something that, I think, is unusual and, I hope, might provide a way get her back at least some of what was lost.

The route to my Profiles is C: > Users > Me > AppData > Roaming > Thunderbird > Profiles In Profiles are two folders, one ends with .default and the other with .default-release. The only thing in the default folder is the file times.json. The default-release folder contains many files and folders, including the Mail folder. The Mail folder contains two subfolders: Local Folders and mail.comcast.net.

On my wife’s computer, there is only one folder inside Profiles. The name ends in .default. Inside that folder is the Mail folder. Within the Mail folder are six subfolders: Local Folders, Local Folders-1, Local Folders-2, mail.comcast.net, mail.comcast.net-1, mail.comcast.net-2. The Date Modified date for Local Folders is probably the date the problem started. Date Modified for Local Folders-1, mail.comcast.net and mail.comcast.net-1 is the same: a few days after the date for Local Folders. The dates for Date Modified for Local Folders-2 and mail.comcast.net-2 are the same, and change daily.

I’m hoping/assuming that the missing, personal subfolders are in one, or more, of Local Folders, Local Folders-1, mail.comcast.net, mail.comcast.net-1. What I’m asking here is: does anyone know of a way to easily locate and recover the subfolders and, then, move them into the correct location in Local Folders-2and/or mail.comcast.net-2.

Thanks for taking the time to read this long story.

Gefragt von I_Rufus vor 5 Monaten

Beantwortet von I_Rufus vor 4 Monaten

  • Gelöst

Authentication Failure - Comcast email account

I have several Comcast.net accounts that I have set up in Thunderbird. About 2-3 times per week, Thunderbird makes me re-enter one or more of my passwords, only for the … (Lesen Sie mehr)

I have several Comcast.net accounts that I have set up in Thunderbird. About 2-3 times per week, Thunderbird makes me re-enter one or more of my passwords, only for the comcast accounts. It says Authentication Failure, but I have not changed anything on the accounts, including passwords. Entering the same password works - for a while. Any idea how to stop this?

Gefragt von Kennymsq vor 1 Woche

Beantwortet von Kennymsq vor 2 Tagen

unable to receive e-mails since 30/05/2024

Good morning. I have been unable to receive e-mails since 30/05/2024. Has the fact that I received an e-mail message from "Mail@voice" <mboudreaux@firmgroupagency.com&… (Lesen Sie mehr)

Good morning. I have been unable to receive e-mails since 30/05/2024. Has the fact that I received an e-mail message from "Mail@voice" <mboudreaux@firmgroupagency.com> on 31/05/2024, got to do with the problem. I would be grateful could help solve the problem. Thank you. Emyr Davies.

Gefragt von emyr330 vor 1 Woche

Letzte Antwort von emyr330 vor 2 Tagen

sending email error

I keep getting this message sporadically: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.hughes.net faile… (Lesen Sie mehr)

I keep getting this message sporadically: "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.hughes.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."

I sent messages yesterday with no problem!

I can't see any issue with the SMTP settings. I've tried troubleshooting mode.

Gefragt von janetc1 vor 4 Tagen

Letzte Antwort von janetc1 vor 3 Tagen

Thunderbird Error: [AUTH] Temporarily blacklisted IP Address - try again later

I'm at a loss, and I'm being bounced around by a ping pong by Comcast and Optimum. Let me state some facts. 1. The error I'm reporting here, I have NEVER EVER seen before… (Lesen Sie mehr)

I'm at a loss, and I'm being bounced around by a ping pong by Comcast and Optimum. Let me state some facts. 1. The error I'm reporting here, I have NEVER EVER seen before. 2. I have 2 email comcast email addresses, they have worked with Thunderbird for over 15 years- no issues. 3. Optimum is my ISP for the past 5 yrs- no issues like this. I don't have an email address w/them. Seems they don't provide them anymore I was told by their rep!

Earlier last week I noticed I was not receiving emails at all from on my iPhone. I use the iPhone Mail application for email.

I opened Tbird this morning and saw this WEIRD message for both comcast email addresses.

Sending of password for user xxx@comcast.net did not succeed. Mail server mail.comcast.net responded: [AUTH] Temporarily blacklisted IP Address - try again later

Then the following window in Tbird appears both accounts each.

Login to server mail.comcast.net with username xxx@comcast.net failed Retry, Enter New Password, Cancel

No idea what the above blacklist error means.

I called Comcast. We checked/reset the passwords on the accounts in the comcast webmail, I changed them in Thunderbird. I checked both inboxes, and there were over 40 emails I never received in Tbird, nor on my phone, inside Comast's webmail.

Using comcast webmail on my PC, I am able to send emails to myself from both accounts, and reply. My friends are able to send me emails to both accounts. However I can only see the emails on my phone, NOT in Thunderbird.

Here's the more weird part.

My primary comcast (#1) email address on my phone works ONLY when I'm using my cellular data. If I connect to my ISPs router, I cannot send/receive email at all from comcast, and using Apple's mail app, I cannot send email using the gmail account that I have in Mail also. The gmail is independent from comcast.

If I disconnect from Optimum WiFi router, then the following works: 1. Gmail- can send/receive email 2. Comcast email #1 (Primary)- can send and receive emails from/to anyone 3. Comcast email #2- can only receive email, it cannot send at all.

When connected to my WiFi both comcasts read same error in Mail app with "Cannot Get Mail, xxx is currently unavailable"

And no matter what I do- Thunderbird continues to give me the above error and nothing can be sent OR received in Thunderbird.

I have no idea where to go on this one.

Thanks in advance.

Gefragt von viperc vor 4 Tagen

Letzte Antwort von viperc vor 3 Tagen

Thunderbird has only preview but missing actual message

Hi, I downloaded messages from an university account to a local folder created in Thunderbird. After doing so, I deleted the online messages to make room for more message… (Lesen Sie mehr)

Hi, I downloaded messages from an university account to a local folder created in Thunderbird. After doing so, I deleted the online messages to make room for more messages, since the university account has very limited space. However, the donwnloaded messages are only visible in preview mode, with a short truncated text. If I click on them it shows a blank message, and attachements are missing too. I already did this before and it worked well. Any idea what was wrong this time? Is there still any way to fix those messages (they are not available online anymore)? Thanks!

Gefragt von Liviu Ivanescu vor 3 Tagen

connection problems

I keep getting the message that TB can't connect to my server. I am able to go to my server in a Browser window, I have re-entered the password Multiple Times and it stil… (Lesen Sie mehr)

I keep getting the message that TB can't connect to my server. I am able to go to my server in a Browser window, I have re-entered the password Multiple Times and it still will not connect. What else can I look at? Tony

Gefragt von Tony vor 3 Tagen

Letzte Antwort von david vor 3 Tagen

Cursor jumps to Subject line while writing email message

When writing an email message, periodically the cursor jumps to the subject line. A prior thread recommended unchecking the hardware acceleration option at Settings / G… (Lesen Sie mehr)

When writing an email message, periodically the cursor jumps to the subject line.

A prior thread recommended unchecking the hardware acceleration option at Settings / General / Indexing -- though that has not worked for me.

Does anyone have a solution?

Gefragt von Ted Pritchard vor 3 Tagen

  • Gelöst

Unified folder playing peek-a-boo

In my list of Inbox Unified Folders (13 of them), one folder in particular (the second one) is sometimes there, then at some point later is gone. It's still in the 'All F… (Lesen Sie mehr)

In my list of Inbox Unified Folders (13 of them), one folder in particular (the second one) is sometimes there, then at some point later is gone. It's still in the 'All Folders' list, but not in the Unified folders list. If I kill TB and restart, then it's back. I have no idea what ops might cause it to vanish. Any idea what's causing it to vanish or what I can look at?

Gefragt von Paul Kinzelman vor 5 Tagen

Beantwortet von Paul Kinzelman vor 4 Tagen

Can't Send or Receive Email After Update May 2024

Please provide guidance on how to fix this issue. When I attempt to transmit an email I get the error: "Add security exception, Location: smtp.aol.com:465 This site atte… (Lesen Sie mehr)

Please provide guidance on how to fix this issue. When I attempt to transmit an email I get the error: "Add security exception, Location: smtp.aol.com:465 This site attempts to identify itself with invalid information." When I Confirm Security Exception I get: "Send Message Error: Sending of the message failed. Peer Certificate issuer is not recognized. The configuration related to smtp.aol.com must be corrected." I cannot receive any emails either. No error message just no new emails since 5/29/2024. I have verified the settings needed and checked my system that they are correct. As this happened after an update I think this is your bug.

Gefragt von Einvlieger vor 3 Tagen

Letzte Antwort von Einvlieger vor 3 Tagen

Blank 12/31/1969 emails and Archive folder

Two related problems I think: 1) I have never used the Archive facility, and I've unchecked the box in the Copies & Folders | Message Archives | Keep message archive… (Lesen Sie mehr)

Two related problems I think:

1) I have never used the Archive facility, and I've unchecked the box in the Copies & Folders | Message Archives | Keep message archives in - for all the mailboxes. But I'm still getting *some* messages appearing in the Archives mailbox that now has no subfolders. And I never type "A" when reading a message. Some messages just appear there. They are duplicated in the Unified Folders.

2) On a random basis (every couple of days) the Archives folder gets several blank messages the date of 12/31/1969 that I can't delete or read. They can't be marked as read either so they stay in bold. And a little while later they're gone.

I am running Total Defense as an anti-malware, and I saw elsewhere the suggestion to turn off scan of the mailboxes, but wouldn't that leave me vulnerable to malware that comes in via emails?

Any idea what's going on? TIA!

Gefragt von Paul Kinzelman vor 3 Tagen

  • Gelöst

Security risk - "Thunderbird detected a potential security threat"

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security thre… (Lesen Sie mehr)

I opened Thunderbird this morning and there were no issues. Closed it and just now reopened and I'm getting this message: Thunderbird detected a potential security threat and did not continue to live.thunderbird.net. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

It downloaded 28 emails but will not let me see/access them.

Can anyone help? Thanks, Linda

Gefragt von sunapeedog vor 2 Monaten

Beantwortet von sunapeedog vor 2 Monaten

Slow/Delayed sending of emails once Send pressed 4 - 10+ seconds. New server, GoDaddy!

Hi, I know 95% likely NOT to be Thunderbird but hoped someone might have some advise. With TSOHost & they recently migrated me to xxxxxxxxxxxx.prod.sxb1.secureserver… (Lesen Sie mehr)

Hi, I know 95% likely NOT to be Thunderbird but hoped someone might have some advise.

With TSOHost & they recently migrated me to xxxxxxxxxxxx.prod.sxb1.secureserver.net (no choice) I think this is a GoDaddy server.

emails use to Go instantly (talking about the delay between pressing send & it going, so I can go on to the next. Not how long it takes to get to the received. Now 4 to 10 seconds, I guess 6 or 7 seconds on average. Short emails, no attachments, size seems to make no difference.

SSL & ports etc. all seem fine, it works, just slow. Not changed anything else in TB apart from the server name.

Is faster direct from webmail but prob. around 4 seconds.

Thankfully receiving is just as fast as before, again the update of what is shown, not from X to Y. TSOHost once moved me in error & I had similar slow but also on receive, might open TB & it was 10 - 20 seconds, I think even longer, before incoming were show & updated. I got them to move me back. I think then it was GoDaddy underneath. TSOHost say its down to the client, which seems unlikely if the day before migration it was OK.

Any advise/ideas. May not seem a lot but doing through lots of short emails, it does slow you down.

Can't see how virus detection could be involved, as nothing changed, perhaps a difference server, Windows defender is doing some more stuff, wild guess?

Gefragt von Gregory Reed vor 4 Tagen