Thunderbird Support Forum

when clicking an email link this is shown

"Thunderbird is already running, but is not responding. To use Thunderbird, you must first close the existing Thunderbird process, restart your device, or use a different profile."

How do I make Thunderbird instead open a new email?

This is on Fedora

When attempting to add a second email address to Thunderbird, I get the same error message every time. I have tried updating TB and restarting my computer, here are the steps I follow, please let me know if I should include any diagnostic logs/how to get them as well.

Please note that I already have an account set up that actively works, both sending and receiving gmail. Settings > Account Settings > Account Actions > Add Mail Account Enter my full name, and email address, but leave the password field blank according to other advice on this forum, although I have also tried with entering the address. Press Continue, receive the "Configuration found in Mozilla ISP database." message. Select IMAP > Done. See a google sign in page, with my email already filled in. Select Next. Then I get a Google 400 error page, reading: "400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know." If I close that popup window, there is now a message in Thunderbird saying "Unable to log in at server. Probably wrong configuration, username or password."

Images with more details are attached below, note that this issue persists after both an update and a restart. Please ask any questions that can help you help me. Thanks in advance.

I had to reinstall the program, I can now receive emails, but I can't send them, my ISP support indicates that I need to have the "requires server authorization" option active, I can't see that option (Google translator)

Hi,

I have changed the provider of e-mail services. The old IMAP account is already expired (not reachable).

I wanted to copy the messages from the old account to the new one. Unfortunately, it turned out that some messages contents are missing* (not downloaded locally). I acknowledge there's nothing I can do anymore to get the message contents.

However, I would definitely want to keep the records of the messages — their subject, correspondents, date and time. Can I get the message list in any form (other than taking screenshots) from Thunderbird? How to do it?

I have tested (not to work): - Copying / moving the directory from the context menu to the new account has no effect. - Dragging the individual messages has no effect as well. - After entering the Offline mode (from `File` menu) those actions result it a prompt informing that messages are not downloaded. - I tried copy-pasting the .msf file, directory and directory.sdb for the IMAP directory (with not-downloaded messages) from "ImapMail" of the profile to the "Mail" (local folders) to see if that would work, but it unfortunately haven't. - The .msf files do not contain the data (subject, correspondents, datetime).

• all the messages in question have been opened in Thunderbird. Therefore I thought I have them all on my local drive. I haven't rushed to copy the messages, because I have backed up the Profile directory (including ImapMail). Perhaps after organizing the mails (i.e. moving to appropriate IMAP directories) the local copies were deleted, and new copies (in target IMAP directories) not downloaded (as I haven't opened them anymore).

Boa tarde

Gostaria de saber como retirar o espaço duplo do paragrafo (como fossem dois enter's).

Ja pesquisei naquela soluçao Ferramentas>Opçoes>Composiçao mas nao achei.

Versao do Thunderbird: 115.12.1 (64 bits)

I keep getting the prompt* about new.thunderbird.net expiration.

Indeed, after opening https://new.thunderbird.net in Firefox, the subdomain uses the Let's Encrypt SSL certificate that expired on 22nd May 2024. This certificate list many subdomains by name.

For https://www.thunderbird.net (after opening it in Firefox), another SSL certificate file is used (issued by Google Trust Services LLC by on 13 May 2024) valid until 11 Aug 2024. It says it should apply to thunderbird.net and *.thunderbird.net, but the new.thunderbird.net still points to the old Let's Encrypt certificate perhaps?

• I know I could just allow the expired one as an exception

I just spent an hour on the phone with att and they say the problem is not theirs since I can access my account via the web interface.

Thunderbird keeps giving me this message when trying to access my email (Yahoo/AT&T). I have two email addresses with them and they both respond the same as below.

Error with account MyPrimaryBellsouthAccount Sending of password for user jarinker@bellsouth.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later.

I takes about 5 minutes to return this error on start up on when I use PF5 to manually check the mail.

My wife also has a bellsouth account she accesses via Thunderbird and it works fine on her laptop. So, I kind of think that rules out a home network issue.

I have some feeling that something somewhere has become corrupted in Thunderbird, but I am not sure what.

I recently converted my POP accounts to iMap. One of my local folders was corrupted. I restored a backup copy of Thunderbird that had the emails in a local folder. By local folder, I mean a folder stored on my iMac and not subject to iMap services. What I would like to do is to export the local folder from the backup TB instance and import it to my "live" TB version. Is this possible?

Is it possible to install TB (or at least the profiles) onto an external SSD (i.e., not the C: drive)? If so, how?

Note: this is not about migration/backup/recovery of profiles.

Windows 11 is consuming nearly all of the C: drive. I badly need to get TB (and Firerfox) onto my E: drive. I further note that the installer gives no options whatsoever as to the destination drive.

I've read everything I could find here and all of that is about using an external drive as a backup. Most of the other help I've found on the web is clearly outdated.

Thanks. jt

Hi, hope someone can help please

By mistake I set up my 89 year old aunties TB using a Beta version. All of her emails are in that profile. I then installed the stable version but I'm told that the stable version is an older versions and can not import from the Beta.

Specifically the Beta version is 127.0b4 (64-bit) and the stable vesrion is 115.11.1 (64-bit).

Is there any way to recover the emails (and if possible the settings) from the Beta profile to the stable release

Thanks in anticipation

Russell

I lost my ability to send email from either my bresnan.net or charter. net servers. I still receive emails. This started about 4 days ago.

When going from Help on menu to check for updates receive the error message - Failed to check for updates.

Running on Windows 10 with NAV - problem is recent in origin but I can't be exact as it's not my regular PC.

So far I've manually updated Thunderbird from 115.11.1 to 115.11.2 (64bit)by downloading from Mozilla website, rebooted from cold several times, and applied the fix from Norton:" https://community.norton.com/en/forums/auto-update-norton-360-v2449067835-now-causes-security-exception-thunderbird " in case it was related. It appears to be unrelated because on my regular PC the NAV update occurred necessitating the fix to the security exception error but don't have the checking for updates error.

thanks

I had trouble updating my email accounts due to an issue with the profile update. The solution for me was to delete the 42 copies of the profile and basically start over. Now I need access to some of the folders where emails were locally stored. I know where on the computer fined the folders/files of the old emails. How do I import them into my current TB profile?

While using Thunderbird, it mysteriously stopped connecting to Yahoo Mail. This happens every few years and I think it's related to Oauth2 credentials.

I generated a new secure mail key and copied it into Thunderbird but that didn't work. So then I checked online, and one of the steps in the Thunderbird instructions is: "Select 'Server Settings' for mail account; Set incoming server 'Authentication Method' to 'Oauth2'; Click on 'OK' ". But Oauth2 isn't one of the options. The choices are normal password, encrypted password, Kerberos/GSSAPI, and NTLM.

I'm using POP. Tbird version 115.11.1.

Hello everyone! :)

I'm using Thunderbird for many years. Today I had to reinstall my Windows and obviously to set up my apps including Thunderbird. Unfortunately an error is popping up after I filled all of the required information. I restarted my PC. I reinstalled Thunderbird. I'm using the most popular email client in Bulgaria.

Nothing works so far. Screen shots are attached including the provided settings from my email client.

Thanks!

Trying to use my old profile on a fresh install.

After trying a few things I ended up with an error that the profile couldn't be loaded or was inaccessible.

So I did the following:

1) started the profile manager 2) removed all profiles 3) created a new profile 4) changed the name of the folder in the file system 5) copied my old profile folder to the same spot with the same name that the profile manager gave it

When I started thunderbird, I was just expecting it to load with my old profile.

Instead, I got the Account Setup screen.

I don't want to setup my email account, as I'm worried it will start downloading all my emails, and store them in who knows what profile. I could not see a way to start Thunderbird without it successfully connecting to an email server in this setup process.

Any suggestions for just getting mozilla to start and load my old profile please?

Thunderbird suddenly says "authentication failed" for my rocketmail email. Was working fine up til now. I can still log into the email directly via Yahoo. Any ideas on how to fix this.

v115.10.1 I made a mistake setting SMTP credentials, wrong protocol, and it just stays on Sending dialog. So I abort when I realize I made a mistake and come back to mail I was to send. - but 30-60s after I aborted comes an error message saying it timed out

So the cancel button does not really cancel the send attempt, it seems.

Not sure where to report bugs, so do it here. Thanks.

I'm using Thunderbird Supernova, Can anybody tell me why I have (a DRAFT and DRAFTS) folders? When I save my emails for later they are saved in the DRAFTS folder, the DRAFT folder appears not to be used. I have tried to delete it but guess it must be some sort of system folder. Any help please. Thanks