Thunderbird-Hilfeforum

Debugging message filters and want to see the log. From message filters window I click box "Filter Log". It brings up the small config box of which a pic is attached. I can't find anyway to actually see or access the log. It must be hiding here somewhere ? ?

I have tried to clear the log so it is small in case it is large and takes long to load as I've seen elsewhere. No change.

I try to look this the "Activity Manage" which has some log like error messages but it is a mess of unordered seemingly random successes and some failures. This is another topic.

So, any guidance on how to use the filter log would be greatly appreciated.

Hello,

I was using the latest version of Thunderbird 115.11.0. It stinks. It's slow and very buggy. It's the same on all my Windows 10 PCs. I have uninstalled it and went back to V78.13.0 (64-bit). It is MUCH better. And it retains features that were annoyingly removed in later versions.

Why do you keep "improving" Thunderbird when the older versions were perfectly good? Is this because you needed it to look "modern"? That's BS because it will look outdated by next year anyway.

Why did you change the configuration files? I had to re-enter my accounts and address book.

Are these "improvements" because you needed it to look "modern"? That's BS because it will look outdated by next year anyway.

Thunderbird is awesome two years ago. Now it's basically useless.

I have found several on the internet, but none of them work.

At this point I am beginning to get desperate.

Thank you to one and all for assisting me. Ask me if you have any questions or info you need.

/arno

Hyperlinked text does not paste into Thunderbird email

With Thunderbird’s apparently well-earned raking of #21 and market share of 0.0%, I will ask that this issue and exchange NOT directed not to the Support Forum (more part of the problem than a solution) but brought to the attention of the Mozilla/Firefox executive staff for I think this may demonstrate why this product ranks so low--- presuming Mozilla execs care about that.

The last, unprofessional retaliatory reply was from ‘moderator’ NoahSUMO who, rather than be proved wrong (like every previous wrong answer he defended) and allow the proof of those errors to be shown, instead retaliated by closing the question to prevent reply that might prove his stated prejudices are wrong.

Two points will suffice (see attached) to answer the questions NoahSUMO raised but nailed the door shut to prevent being refuted.

1. No, I have no older version of TB (why did not one ask before?). My program (since you failed to check) is up to date (see attached)

2. No, again, there is no HTML option to paste (See screen shot proof attached yet again– and refuted and shown again) . 3. I have no TB add-on’s at all (why did no one bother to even inquire)?

So the demonstrable solution to a problem Mozilla support can not solve (after multiple answers are PROVED AND DOCUMENTED as wrong) is to respond with self-righteous and rather juvenile tantrum to block and punish the dissenter who had the temerity to prove the advice of the ‘experts’ was wrong. This is less the behavior a forum staffed by adults and professionals trying to solve problem than a church of true believers intolerant of any dissent against dogma.

In response to To NoahSUMO his retaliatory display of intolerance follows and responses to his “No reply” reply are in ALL CAPS to distinguish. If Mozilla executives support this kind of support then they have no reason to complain they command 0.0% of the market share.

“I'm sorry, I'm afraid I'm going to have to close your question.

“There are many times in support where not every mysterious glitch or bug can be determined quickly & easily. Sometimes more time, testing & troubleshooting is needed to learn what is causing the issue.

“But rather than offer you more steps to try then watch you return, get defensive & berate others saying you've already tried that and did we understand the question and so on & so forth, I'm just going to close this question & leave you with these final thoughts (of which may anger you, simply for trying to help you troubleshoot your problem).

The main problem: “‘Paste as HTML: Instead of directly pasting the text, try pasting it as HTML. You can do this by right-clicking in the email body and selecting "Paste as HTML" or by using the keyboard shortcut (Ctrl+Shift+V in some applications). This should retain the formatting, including hyperlinks.’”

FALSE. AGAIN, THAT OPTION DOES NOT EXIST. SEE ATTACHED.

“Observations: Your Thunderbird version is unknown. For all we know, you could be using a older version of TB which is missing the "Paste as HTML" option from the right-click context menu. “

FALSE: MY TB PROGRAM IS NOT “UNKNOWN”. AND YOU NEVER EVEN CHECKED. IT IS KNOWN, VERIFIED, AND THE MOST CURRENT VERISON. (SEE ATTACHED.)

“You could have a addon installed that is breaking the context menu & hiding the "Paste as HTML" choice from you.”

THERE ARE NO TB ADD-ONS. NEITHER YOU NO ANYONE ELSE EVEN ASKED. NOW YOU RELY ON AN EXCUSE NO ONE INQUIRED INTO? NICE.

“You would need to disable ALL your addons in Thunderbird, restart the program then test again to see if the option was returned to the context menu. You might angrily retort you don't have any addons installed. Are you sure? You better check. If confirmed no addons are installed, move on to the next troubleshooting idea.

“YOU BETTER”?! WOW. NICE. NO, THERE ARE NO ADD ONS. AND IF YOU (OR YOUR COLLEAGUES) WERE TRULY INTERESTED SOLVING THE PROBLEM AND THOUGHT THAT MIGHT BE THE ISSUE THEN WHY DO YOU ONLY MENTION IT NOW AND NOT BOTHER TO TELL HOW TO DO THAT BUT BLOCK RELY? NO, THERE ARE NO ADD ONS. (SEE ATTACHED)

“Could your Thunderbird profile be broken somehow? Is it very old profile & a settings file got damaged thus hiding this option? Or again, are you using a very old version of Thunderbird where this option is not present?”

“COULD”? HOW WOULD I KNOW? WHY DO YOU ONLY ASK NOW AND THEN RETALIATE BY BLOCKING ANY RESPONSE? RATHER TELLING. THIS SPECULATION AND THREATENING “YOU BETTER” ATTITUDE DEMONSTRATE A CLEAR LACK OF INTEREST IN PROBLEM-SOLVING WHERE THE DEFECTS LIE SOLELY WITH YOUR PRODUCT AND YOUR AGENTS’ INABILITY TO REMEDY THE DEFECT OR EVEN ACKNOWLEDGE THE DOCUMENTED PROOF OF FACTS.

“Finally, no support forum anywhere on Earth can guarantee your problem will be solved. It takes lots of patience, lots of testing, lots of troubleshooting and lots of time. Sometimes if you work thru a premade list of common fixes it can help you narrow down the problem faster. If a support forum can't solve your issue, we are never happy about it & continue to think about it in the future in case we finally find the obscure resolution to your problem. Endlessly talking about the problem can not magically produce a solution. Real troubleshooting work must be done.”

THANKS BUT IF MOZILLA’S AGENTS CANNOT RESOLVE SO SIMPLE AN ISSUE WHEN THEIR OWN STATEMENTS ARE PROVEN FALSE, THEN AFTER THEY FAILED TO MENTION ANY OF THE ISSUES YOU NOW TOSS OVER, AND AFTER RETALIATING AGASNT A USER WHOSE VALUABLE TIME THEY HAVE WASTED, IF YOU AND THEY ARE NOT COMPETENT TO SOLVE SO SIMPLE A PROBLEM WITH YOUR PRODUCT BUT CAN ONLY RETALIATE THEN NEITHER THIS PRODUCT NOR ITS AGENTS ARE FIT FOR PURPOSE. 0.0% IS EARNED AND YOUR MARKET SHARE IS QUANTUM MERUIT.

FINALLY, IF YOU AND MOZILLA’S TB AGENTS CANNOT TOLERATE, BUT MUST RETALIATE AGASNT, A USER WHOM YOU SELF-RIGHTEOUSLY CENSOR AND SILENCE FOR CALLING-OUT AND DOCUMENTING YOUR DEFECTS AND ERRONEOUS STATEMENTS OF FACT, THEN, WITH ALL DUE RESPECT, YOU HAVE NO BUSINESSES SERVING THE PUBLIC AND ARE NOT AN ASSET TO MOZILLA BUT A LIABILITY.

“Even something like 3rd party programs have been known to inject themselves in Firefox & Thunderbird causing maddening issues that take us a long time to finally find out they were the cause.”

THERE ARE NO “THIRD PARTY PROGRAMS” INJECTING THE THEMSELVES INTO FIREFOX. THIS IS ALL MOZILLA PRODUCT. STOP BLAMING OTHERS AN ESCHEWING CULPABILITY FOR YOUR PRODUCT DEFECTS AND INABILITY TO FIX THEM WITHOUT WASTING OTHERS’ VALUABLE TIME.

YOU (TB AND MOZILLA) ARE NOT THE ONLY PLAYERS IN THE FIELD. WE END USERS HAVE WORK TO DO AND WHEN YOUR PRODUCT DEFECTS GET IN OUR WAY THEN MOZILLA CAN THANK YOU FOR THEIR LOSS OF MARKET SHARE.

“So I leave it to you, to analyze, troubleshoot & test this problem until you find a solution. I wish you the best of luck, I truly do.

“Thanks to everyone who offered their ideas to fix the solution here. I really appreciate your patience in dealing with issues like this.”

IN CLOSING, PLEASE DO NOT DELIVER TB USERS DISINGENUOUS LECTURES ABOUT ‘PATIENCE’ WHEN YOU DEMONSTRATE DISPARITY BETWEEN YOUR OWN WORDS ACTIONS.

PATIENCE? WHEN RETALIATION, CENSORSHIP, AND SILENCING OF DISSENT, ARE YOUR RESPONSES TO YOUR CUSTOMERS’S COMPLAINTS ABOUT YOUR INABILITY TO SOLVE SIMPLE PROBLEMS WITH YOUR PRODUCT DEFECTS THEN I WISH YOU GOOD LUCK IN THE UNEMPLOYMENT LINES AND BANKRUPTCY COURTS.

YOU TELL ON YOURSELF HERE AND DEMONSTRATE PRECISELY WHY THUNDERBIRD NOW COMMANDS A WHOPPING 0.0% OF THE MARKET SHARE AT THE BOTTOM WITH RANK OF #21. A POSITION DEMONSTRABLY WELL-EARNED. AND I TOO WISH YOU THE BEST OF LUCK, AT THE BOTTOM...IN A POSITION YOU HAVE DEMONSTRABLY EARNED. I TRULY DO.

I previously enquired and was given a ticket number 150321. I later replied to say that the problem had gone away. This proved to be very short lived. The problem is that drop-down menus are blank. Thus clicking on "New Message" button produces a minimised blank dialog. Thus I am unable to send new e-mails. Clicking on other links such as help, tools, file etc produces narrow blank dialogs. I am able to continue receiving and reading incoming e-mails. Re-starting the computer sometimes produces a short term improvement. I am using an AMD 6 core CPU 32-bit operating system, x64-based processor I am trying to use Thunderbird 115.9 on Windows 10. It used to work, but the recent, continuing malfunction might be due to an automatic update, but I was not aware of the version number until the malfunction happened.

Kenneth Whiteley

I installed Thunderbird and downloaded the mail (IMAP server) to the mailbox, but at the same time the program deleted all the mail from the server!!! I can't find anywhere in Thunderbird how to turn it off so that the program doesn't delete messages from the server. Someone suggested that you should turn off "the selected folder will be available in offline mode" in the Synchronization tab. I did it, but it didn't help and I turned it on again. Now I don't have my messages anywhere, neither on my computer nor on the server. Rescue news from ten years - where are they????

I am configured as follows for outgoing messages for Comcast: Details of selected server: Description: Comcast Server Name: smtp.comcast.net Port: 465 User Name: ellary@comcast.net Authentication method: No authentication Connection Security: SSL/TLS

This was the setting recommended by Tbird. Incoming messages are fine. What is wrong.

Login to account “xxxxxxxx@sbcglobal.net” failed ? Login to server inbound.att.net with username xxxxxxxx@sbcglobal.net failed. Retry Enter New Password Cancel then I get this: "Error with account sonomabridge@sbcglobal.net Sending of password for user xxxxxxx@sbcglobal.net did not suceed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later.

I was running MacOS Catalina 10.5.6 and upgraded to Sonoma 14.5. I know it was stupid to wait so long, but that's where I am.

After many years of using Thunderbird, I stopped using Thunderbird for my email years ago because my old provider gave up the ghost, and I switched to gmail even though I loved Thunderbird. I still had many documents in Thunderbird which I didn't transfer to other applications or locations.

Today, I finally gave up and did a massive update on my MacOS. Now Thunderbird won't run, and I desperately need many of the documents that I could only access through Thunderbird. When I went to the site for updating Thunderbird, the first thing I needed to know was what version I had, and the instructions assume you can access that info as you are running Thunderbird, which I can't do now. Please help!

Thank you, Sara

Hello, Thank you for helping me with my email problem today. The issue that I am having is that whenever I try to send email from 2 - of my 3 - email addresses I get the following error messages-

Message from electric@triad.rr.com email.

""electric@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again.""

message from aristot@triad.rr.com email.

""aristot@triad.rr.com sender rejected. The email address you are sending as must match the email address you used to auth.. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your accound settings and try again.""

I did read and try the various suggestions that this forum made to someonme in reference to a similar problem. The emails did appear to match in settings for SMTP and I think I temporarily turned off my virus protection software. However none of these actions have solved my problem.

If someone would please make some more recommendations I would greatly appreciate it.

Thank you,

Archiving emails to Local Folders is not working for me.

If I click the archive icon or press 'A', a new folder is created as required in my Local Folders/Archives, e.g. [Gmail]/Important. But the original email does not move, no emails are shown in my Local Folders nor do they seem to exist in the folders or files created: [Gmail], [Gmail.sbd], Important (empty) and Important.msf.

I have picked up that I need to set archiving options by identity as well as by account. The problem remains the same whichever IMAP account, which is Gmail and another smaller provider, or identity I use. Before I realised that, archiving did work - in terms of emails being moved to an archive folder within an IMAP account. But I want to download the emails locally to avoid going over provider storage limits. I've checked and Thunderbird can otherwise create new messages in Local Folders, e.g. when my network connection is interrupted it saves drafts there.

I'm using Thunderbird 115.11.0 on Ubuntu 24.04 / Wayland, and it's installed as a snap. Many thanks in advance for any help you can provide!

Our app sends an email advising the specified individual to note a series of images presented in three rows of nine. The rows display in Gmail via Windows->Chrome, via Android, and iOS with a Yahoo account.

But not in Thunderbird. This is a serious issue as I believe I have followed all the correct settings including in-line display, and yet for some reason, Thunderbird does not display the images.

Any suggestions are appreciated as I am baffled since Thunderbird has been my go-to email client for years.

For about the last month or so, I frequently get an error message that my password is incorrect.

I use Thunderbird to manage emails on five separate accounts. Four are gmail accounts and I NEVER have an issue with those.

The issue only occurs with my oldest email account, which is an ".msn" account - a paid Microsoft account.

I can send and receive mail on this account without any issues when I use Outlook online through my Firefox browser, but when I try to use through Thunderbird, I get the password error message more often than I don't. In other words, sometimes the emails go through, but most of the time they do not. When I copy and paste the text of the email into the web browser version, there is never any problem and I am NEVER asked for my password.

Every now and then, when the message pops up, I attempt to re-enter my password, but most of the time it still won't send, and the error message re-appears almost immediately. I have changed the password twice, but that has no effect on the error message.

I would be very appreciative of any assistance.

Thanks in advance,

Bud

Hi, No matter what I do I cannot send an email. I use spectrum and they say it is a Thunderbird problem and will not help. I have used Thunderbird for years with no problems and one of my computers does work. But this computer will not. Here is the error I receive: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 108.147.228.33 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. Thanks, Charles

Thunderbird is not even usable after this update! It crashes constantly trying to read and send emails. Can I go back about two or three versions back before you destroyed it?

Still sorry for asking K-9 Mail questions on this forum. Can't find anywhere else. Every day, get an email on my phone that says: Failed to send some messages IllegalArgumentException: boundary can't be null

Does anyone know what it means and how I can fix it? If you know any specific site for K-9 Mail, please let me know.

Hello, I installed Thunderbird using POP3 to download all emails from my Zoho Mail server to store them in my PC but although all emails appear now to be in the inbox, there are no subfolders, emails are grouped according to subject titles and I cannot seem to find the latest email on the list. What can I do to display them chronologically by date and restore subfolders and archives? Upon lauching, this is what I get. Thank you

Where are by Thunderbird gmails stored? I am running two email server programs right now (Outlook and Thunderbird). Outlook stores gmail in the cloud and there are thousands of them, Naturally I do not want TBird to store all emails on my hard drive but I am told they are on my hard drive. If so this will eat up ALL my disc space. Where does TBird store my emails? If on my drive then how to I control how many are saved there and what will saved in the gmail cloud?

I’m wanting to include one of two sentences in my email depending on the content of a “Status” field, which will be either N or R. The syntax I tried was {{Status |N|Thank you very much for joining our Society. |Thank you for renewing your membership of our Society}} However, all the resulting emails contained the second text… Could anyone tell me what I am doing wrong please?

Malcolm