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HOw do I speak to a mozilla technician?

I can not get into my Mozilla account. IT tells me my password or username do not match. I have requested my username and password and I am not receiving the emails to … (Lesen Sie mehr)

I can not get into my Mozilla account. IT tells me my password or username do not match. I have requested my username and password and I am not receiving the emails to change or confirm them. I need to speak to an actual person to remedy this as Mozilla is also blocking certain sites and I can't find the information to remedy that as well, which is what led me to trying to log into my account.

Gefragt von Marglobe vor 2 Jahren

Letzte Antwort von James vor 1 Jahr

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I AM locked out of my Mozilla account. ????

I reloaded my OS to a NEW Linux and one with BSD. BUT I can no longer log in to my bookmarks dammit. Says it sent mail to my account and my email account was not working.… (Lesen Sie mehr)

I reloaded my OS to a NEW Linux and one with BSD. BUT I can no longer log in to my bookmarks dammit. Says it sent mail to my account and my email account was not working. IT works fine. Dam.

Gefragt von bobcrosby7777 vor 2 Jahren

Letzte Antwort von guigs vor 2 Jahren

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firefox sync - two-factor verification fails

I'm unable to log in to my mozilla account to enable firefox account sync. WHAT HAPPENS: 1. select firefox account log in option in firefox browser 2. enter username … (Lesen Sie mehr)

I'm unable to log in to my mozilla account to enable firefox account sync.

WHAT HAPPENS: 1. select firefox account log in option in firefox browser 2. enter username and password 3. the following page states that I will receive an authentication/verification code in my email 4. I receive the verification code in my email 5. I enter the code on the original prompt 6. I receive an error stating my "password" is incorrect.

    Note:  on step #2, if I intentionally enter the wrong password, the browser will immediately skip to #6.

WHAT SHOULD HAPPEN: 1. system should be sending verification numbers that work.


I reinstalled the browser and I'm still unable to log in to my firefox account.

Gefragt von James vor 1 Jahr

Letzte Antwort von James vor 1 Jahr

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How can I delete my Sync account if I lost my recovery keys and cannot disable two-factor-authentication?

Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable t… (Lesen Sie mehr)

Hello, I am looking for help deleting my Sync account. I remember my password but have lost my recovery keys and therefore cannot regain access to my account to disable two-factor-authentication. I have tried resetting my password several times but have not been able to bypass 2FA. What I want to do is completely delete my current Sync account associated with my primary email address, then create a new Sync account using the same email address. Is this possible? I was able to copy my saved logins and bookmarks so I am okay with everything getting erased and starting over, I'd just like to use my primary email address. Thank you!

Gefragt von SeanEarnest vor 1 Jahr

Letzte Antwort von SeanEarnest vor 1 Jahr

Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (Lesen Sie mehr)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Gefragt von maciejszupiluk vor 3 Monaten

Letzte Antwort von Chris Merchant vor 1 Monat

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My accouint as locked. Please unlock my firefox account.

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the lin… (Lesen Sie mehr)

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

Gefragt von bobbytod vor 2 Jahren

Beantwortet von cor-el vor 2 Jahren

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PLease - you are costing me valuable time now - what is a simple email address so I can pose a direct question?

I want to change my primary email address. Your guideline on how to do this does not work. When I create the secondrary email address (to become the new proamry), I ver… (Lesen Sie mehr)

I want to change my primary email address. Your guideline on how to do this does not work. When I create the secondrary email address (to become the new proamry), I veryfy it but that is it. None of the 'change' boxes etc appear. So I cannot use your advice to the end.

Gefragt von PJag vor 2 Jahren

Letzte Antwort von jscher2000 vor 2 Jahren

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not receiving account verification email

just formatted my laptop, now when i try to sync my bookmark on firefox using my email, it tells me to verify the email address, but i do not see the email. added the fir… (Lesen Sie mehr)

just formatted my laptop, now when i try to sync my bookmark on firefox using my email, it tells me to verify the email address, but i do not see the email. added the firefox email address to my list, checked junk mail nothing. before i formatted my laptop i did not sign out the email on the browser, i can log in using the email on https://accounts.firefox.com/

Gefragt von claudiuslu vor 2 Jahren

Letzte Antwort von claudiuslu vor 2 Jahren

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filled in e-mail adr. jos at foodlexicon; filled in password 17char. ERROR

I am trying to install. I filled in e-mail address jos at foodlexicon net I filled in an password without a number (Now I know you like a number) I got an error but could… (Lesen Sie mehr)

I am trying to install. I filled in e-mail address jos at foodlexicon net I filled in an password without a number (Now I know you like a number) I got an error but could not correct anything.

Gefragt von Dennetak vor 1 Jahr

Letzte Antwort von FredMcD vor 1 Jahr

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Not recieving emails

I wishing to delete my Firefox account, but i have trouble logging in to do so. Every time i open login page it says that i should open email with confirmation or somethi… (Lesen Sie mehr)

I wishing to delete my Firefox account, but i have trouble logging in to do so. Every time i open login page it says that i should open email with confirmation or something. Every time i do this - i don't recieve any emails. I checked all folders so problem is not on my side. Also, i tried login in Firefox browser syncronisation, BUT i lost my two-step verefication app, i can't generate codes. Idk how to remove two-step verefication in my situation. In summary, all i wish is delete my Firefox account. Waiting for your answer!

Gefragt von tvardero vor 1 Jahr

Letzte Antwort von tvardero vor 1 Jahr

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having problems with updating. You tell me that you have sent me an email (three times) but I haven't had them

problem is as in Question. I haven't used FF in a while so had this email from you: New sign-in to Firefox For added security, please confirm this sign-in from the follo… (Lesen Sie mehr)

problem is as in Question. I haven't used FF in a while so had this email from you: New sign-in to Firefox For added security, please confirm this sign-in from the following device:

But I kept being told my Username/Password were wrong so I clicked on Forgot password, then Forgot Username and both times there was an on-screen message "email has been sent" but I didn't receive it. SOS please!! Thanks

Gefragt von TaffyOutlane vor 1 Jahr

Beantwortet von Scribe vor 1 Jahr

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Not receiving confirmation email

Email address is correct. Checked both spam and inbox. Problem appeared about a week back when I tried to use Firefox again and is still present. Attempted the steps in t… (Lesen Sie mehr)

Email address is correct. Checked both spam and inbox. Problem appeared about a week back when I tried to use Firefox again and is still present.

Attempted the steps in the support page and problem persists.

Gefragt von Artume vor 1 Jahr

Letzte Antwort von Artume vor 1 Jahr

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I cannot verify my account because i cancelled the email account that mozilla considers primary. I do not remember my Firefox password. can y

i am willing to cancel my current primary account (ktclasses@aol.com),but I cannot even do that without a password and access to the old email acct. Can you cancel this… (Lesen Sie mehr)

i am willing to cancel my current primary account (ktclasses@aol.com),but I cannot even do that without a password and access to the old email acct. Can you cancel this account for me, so I can open a new one with my current email address.?

Gefragt von thompsoncat vor 1 Jahr

Letzte Antwort von thompsoncat vor 1 Jahr

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I cannot sign in to Mozilla support; I have a sync account/FF yet never had old version of sync, have FF 41 so those are not reasons why (having older versions)

Cannot sign in to Mozilla Support although I could sign in to sync previously TODAY. From sync I could not sign in to any other Mozilla site, including this one. When I t… (Lesen Sie mehr)

Cannot sign in to Mozilla Support although I could sign in to sync previously TODAY. From sync I could not sign in to any other Mozilla site, including this one. When I tried to hit link " I have this problem too" page greyed out and small box in center said "you have an error" or similar wording. Somehow this site allowed me to enter by creating a new username and new Mozilla Support account. It is unknown if this context window report will survive or if anyone will be able to contact my email. Using same email account and password to sign up, yet new username. A message keeps appearing at the lower part of screen informing me that my user email or password is not correct; although when I hit on the button to enter these fields it allows me into my FF sync account. But no other accounts are accessed by my sync account contrary to info on various Mozilla pages that ( I could not send message questions on them or sign in) I landed in while searching for answers. I hope you can follow what I am saying and help me. (1) cannot sign in to any Mozilla sites except sync. Even that is only accessed by hitting a "preferences" button at the end of the reoccurring error message that pops up several times a day on bottom of page. (2) how do I stop the reoccuring error pop up at page bottom informing me that sync has encountered error in my email or password and cannot sign in (by itself) to sync when I do nothing to cause the pop up, it just keeps showing up randomly.

   please help me, these things are major bugs in FF and Mozilla sign in on all help forums. If this gets thru it will be the exception.

Gefragt von douglasw0ff0rd001 vor 4 Jahren

Letzte Antwort von douglasw0ff0rd001 vor 4 Jahren