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There is no "manage account" option for sync on any of my devices, and I can't set up any new sync devices. How do I fix this?

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" a… (Lesen Sie mehr)

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" and "Pair a device". Everything else leads to a dead end without access to a recovery key or being able to manage the account.

Gefragt von olacanty vor 6 Jahren

Beantwortet von the-edmeister vor 6 Jahren

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Restore my passwords from Sync

I formatted my computer 30th April and started all over to get my Mozilla working and have all of my bookmarks and passwords. As always I tried to log into Sync and have… (Lesen Sie mehr)

I formatted my computer 30th April and started all over to get my Mozilla working and have all of my bookmarks and passwords. As always I tried to log into Sync and have my info back but, as soon as I entered both email/pass and recover key none of my 'personal bookmarks' and /or passwords were visible. I tried to get a new recovery key in case it was wrong and now I finally synced it but I only have 2-3 passwords that I saved till today. So I would like you to somehow restore my account 3-4 days ago were I actually hadn't formatted and had all of my passwords(MOST important actually). Thank you for your time .

Gefragt von Stergios89 vor 7 Jahren

Letzte Antwort von the-edmeister vor 7 Jahren

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Why can't I log in to my sync account without entering a Recovery key?

Yeah, why? I just want to log in to my account so I can pair a device and re-sync, but it won't allow me to log in without a Recovery key - it's stupid. Can you maybe del… (Lesen Sie mehr)

Yeah, why? I just want to log in to my account so I can pair a device and re-sync, but it won't allow me to log in without a Recovery key - it's stupid. Can you maybe delete my current Sync account so I could re-register it?

Gefragt von LogainTB vor 6 Jahren

Letzte Antwort von tdc720 vor 6 Jahren

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How do I stop tabs from a DEAD PC from syncing?

I set up sync on my previous laptop and synced with two other PCs some time ago. A couple of months ago I damaged that laptop and it no longer works. However, the tabs op… (Lesen Sie mehr)

I set up sync on my previous laptop and synced with two other PCs some time ago. A couple of months ago I damaged that laptop and it no longer works. However, the tabs open on that laptop when it died are still appearing in "Tabs from other devices" on my new laptop and the two other PCs.

How can I stop this from happening?

Gefragt von PJMillerUK vor 6 Jahren

Letzte Antwort von glmoneo vor 6 Jahren

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Impossible to find recovery key

I first downloaded Firefox Syn to my iPhone a couple of years ago and now I have an iPad and I'm trying to set it up for that I remembered why I never managed to set it u… (Lesen Sie mehr)

I first downloaded Firefox Syn to my iPhone a couple of years ago and now I have an iPad and I'm trying to set it up for that I remembered why I never managed to set it up on my phone. IT'S IMPOSSIBLE! I just go round and round in this idiotic circle for pairing a device. First it took a long time to just get my iPad to give me the option of entering the numbers from my laptop, for the longest time all I could get it to do was give me another set of numbers to enter on my laptop (useless since that same page on my laptop was giving me numbers to enter on my iPad. Huh?) After I finally managed to get my iPad to allow me to enter the pairing numbers from my laptop, it then asks for the recovery key. THIS IS IMPOSSIBLE TO FIND! I have no "manage account" option under preferences on my laptop. All I have on my Mac under Firefox/Preferences/Sync is set up or pair a device. When I set up it asks me "create an account" or "have an account". Every time I chose have an account it takes me back to pair a device. I tried "create an account" but when I entered my email address it tells me I already have an account (I have a password as well). I'm just going round and round in circles and this is just the MOST IDIOTIC SET UP EVER. And judging by the hours I've spent trawling all the help forums and myriad postings on this I'm not the only one in this position.

How the hell do I get my recovery key?

How on earth do I get to the "manage accounts" option?

FYI I have the same problem with my iPhone. The only option I have there is "send me instructions" or "I have a sync account". When I select that I have an account it just gives me the 3 sets of numbers to enter on my other device and tells me to select "add a device" on the other device. But on the other device (my Mac) I I can't get past pair a device. There is no add a device option. There is no manage accounts option. Nothing but this endless circular hell that has me wanting to smash something. I'm not dumb, I'm relatively tech savvy, but I'm stumped.

I'm on a Mac OS X, Firefox 27. Both iPhone and iPad are on iOS7. Using Firefox Virtual Browser on the iPad, Firefox Home on the iPhone.

Gefragt von superclio vor 6 Jahren

Letzte Antwort von Moses vor 6 Jahren

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Seriously, what is the point in Firefox 29 in removing from Sync the ability to copy all the settings on Device A to Device B?

Sync used to work, albeit clunkily before Firefox 29. Now it does nothing at all in Firefox 29. What is the point? Bring back Sync functionality so we can copy all the ta… (Lesen Sie mehr)

Sync used to work, albeit clunkily before Firefox 29. Now it does nothing at all in Firefox 29. What is the point? Bring back Sync functionality so we can copy all the tabs, bookmarks, passwords, and history from Device A to Device B.

Gefragt von profggiles vor 6 Jahren

Letzte Antwort von the-edmeister vor 6 Jahren

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Firefox freezes for few seconds while syncing new bookmarks. Happens everytime I add a bookmark or when I chage a folder's place.

Firefox freezes for few seconds while syncing new bookmarks. Happens everytime I add a bookmark or when I chage a folder's place. Everytime I bookmark some site, firefox … (Lesen Sie mehr)

Firefox freezes for few seconds while syncing new bookmarks. Happens everytime I add a bookmark or when I chage a folder's place.

Everytime I bookmark some site, firefox syncs it right away, which is good in a way. But it takes a few seconds (around 5 secs) and whil FF syncs the whole window freezes. Means nothing responds anymore, not to a click nor to a roll over or scroll.

It's quite annoying actually.

So I'd say : FireFox should run this sync in background of other tasks, seamlessly.

If FF cannot run this sync in background of other tasks, is there a way to tell sync ton only sincronize just before quitting or such ?

OR, is there a way to quickly shut sync down and activate it back up when needed ?

Thanks for the answers to this time consumming problem.

Gefragt von Macdunet vor 5 Jahren

Letzte Antwort von guigs vor 5 Jahren

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Why do I get the "incorrect account name or password" error every time I launch firefox?

I've created a sync account so that my laptop and desktop can share bookmarks, history, etc., but every time I launch FF, I get the yellow bar at the bottom of windows sa… (Lesen Sie mehr)

I've created a sync account so that my laptop and desktop can share bookmarks, history, etc., but every time I launch FF, I get the yellow bar at the bottom of windows saying:

"Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action."

I go into my sync preferences and manually log into sync. It seems fine. It tells me that syncing will begin.

Stuff syncs.

Then if I have to relaunch firefox, the same thing happens. Why is it not storing the password?

This happens on both laptop and desktop, which are Macs on Yosemite running Firefox 35.0.

Gefragt von sk4p vor 5 Jahren

Letzte Antwort von the-edmeister vor 4 Jahren

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Sync encountered an error while syncing: Unknown error???

I have done all the procedures outlined to make sync work. I am still getting this error message. Like another user, mine started after the last upgrade. Does anyone h… (Lesen Sie mehr)

I have done all the procedures outlined to make sync work. I am still getting this error message. Like another user, mine started after the last upgrade. Does anyone have a fix for this? Thanks all for reading and any helpful advice. (Disable sync is NOT helpful.)

Gefragt von Lifesaver vor 5 Jahren

Beantwortet von philipp vor 5 Jahren

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My Firefox synced the "wrong way" and I need to recover my bookmarks.

On Wednesday I opened Firefox on my WORK computer (PC) after a long hiatus and it recommended I refresh Firefox since I hadn't used it in so long. It said it would prese… (Lesen Sie mehr)

On Wednesday I opened Firefox on my WORK computer (PC) after a long hiatus and it recommended I refresh Firefox since I hadn't used it in so long. It said it would preserve all my bookmarks, etc. Did so, everything was fine.

Yesterday I logged on to Firefox on my HOME computer (Mac) and then about a minute later my very detailed Bookmarks toolbar started to change and is missing tons of bookmarks and looks completely/different disorganized. I logged onto Firefox sync hoping it would look like my WORK computer again but it did not.

Today I'm back on my WORK computer. I logged into sync since I guess the refresh on Wednesday had logged me out. And now my WORK computer looks like the same bookmark mess as my HOME computer. I wanted it to sync the other way around - make my HOME computer look like my WORK computer!

How can I get my bookmarks back and make that happen? Thank you!

Gefragt von mramz5 vor 5 Jahren

Beantwortet von cor-el vor 5 Jahren

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Sync doesn't seem to work across any of my devices.

I've installed the latest version of Firefox to a Win7 desktop, a Win8.1 Laptop, and my Galaxy S5. None of them are syncing. I have tried uninstalling each and reinstalli… (Lesen Sie mehr)

I've installed the latest version of Firefox to a Win7 desktop, a Win8.1 Laptop, and my Galaxy S5. None of them are syncing. I have tried uninstalling each and reinstalling, as well deleting my Sync account and recreating it. Log file:

1435513644960 Sync.Service INFO Loading Weave 1.40.0 1435513644962 Sync.Engine.Clients DEBUG Engine initialized 1435513644963 Sync.Engine.Clients DEBUG Resetting clients last sync time 1435513644967 Sync.Engine.Bookmarks DEBUG Engine initialized 1435513644970 Sync.Engine.Forms DEBUG Engine initialized 1435513644973 Sync.Engine.History DEBUG Engine initialized 1435513644976 Sync.Engine.Passwords DEBUG Engine initialized 1435513644978 Sync.Engine.Prefs DEBUG Engine initialized 1435513644981 Sync.Engine.Tabs DEBUG Engine initialized 1435513644981 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1435513644985 Sync.Engine.Addons DEBUG Engine initialized 1435513644986 Sync.Service INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 1435513644989 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1435513644989 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435513644990 Sync.Service DEBUG Caching URLs under storage user base: https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/ 1435513644990 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435513645006 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435513645023 FirefoxAccounts DEBUG got keyPair 1435513645023 FirefoxAccounts DEBUG getCertificateSigned: true true 1435513645400 Hawk DEBUG (Response) /certificate/sign: code: 200 - Status text: OK 1435513645400 Sync.RESTResponse TRACE Processing response headers. 1435513645400 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -2400 1435513645401 FirefoxAccounts DEBUG getCertificate got a new one: true 1435513645401 FirefoxAccounts DEBUG getAssertionFromCert 1435513645403 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1435513645403 Sync.BrowserIDManager DEBUG Getting a token 1435513645404 Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1435513645790 Common.TokenServerClient DEBUG Got token response: 200 1435513645790 Sync.RESTResponse TRACE Processing response headers. 1435513645791 Common.TokenServerClient DEBUG Successful token response 1435513645791 Sync.BrowserIDManager DEBUG Successfully got a sync token 1435513645792 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1435513645792 Sync.BrowserIDManager INFO Background fetch for key bundle done 1435513645792 Sync.Status DEBUG Status.login: success.login => success.login 1435513645792 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435513649019 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435513649019 Sync.Service DEBUG User-Agent: Firefox/38.0.5 FxSync/1.40.0.20150525141253. 1435513649019 Sync.Service INFO Starting sync at 2015-06-28 13:47:29 1435513649019 Sync.Service DEBUG In sync: should login. 1435513649020 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435513649020 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1435513649020 Sync.Service INFO Logging in the user. 1435513649020 Sync.Service DEBUG Caching URLs under storage user base: https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/ 1435513649020 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1435513649020 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1435513649021 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1435513649540 Sync.Resource DEBUG mesg: GET success 200 https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/info/collections 1435513649540 Sync.Resource DEBUG GET success 200 https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/info/collections 1435513649540 Sync.Service DEBUG Fetching global metadata record 1435513649540 Sync.RecordManager TRACE Importing record: https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/storage/meta/global 1435513649541 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1435513649645 Sync.Resource DEBUG mesg: GET fail 404 https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/storage/meta/global 1435513649645 Sync.Resource DEBUG GET fail 404 https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/storage/meta/global 1435513649645 Sync.Service DEBUG Weave Version: 1.40.0 Local Storage: 5 Remote Storage: 1435513649645 Sync.Service INFO One of: no meta, no meta storageVersion, or no meta syncID. Fresh start needed. 1435513649645 Sync.Service INFO No metadata record, server wipe needed 1435513649645 Sync.Service INFO Wiping server data 1435513649645 Sync.Service INFO Fresh start. Resetting client and considering key upgrade. 1435513649645 Sync.Service INFO Service reset. 1435513649646 Sync.Engine.Clients DEBUG Resetting clients last sync time 1435513649646 Sync.Engine.Bookmarks DEBUG Resetting bookmarks last sync time 1435513649647 Sync.Engine.Forms DEBUG Resetting forms last sync time 1435513649647 Sync.Engine.History DEBUG Resetting history last sync time 1435513649647 Sync.Engine.Passwords DEBUG Resetting passwords last sync time 1435513649647 Sync.Engine.Prefs DEBUG Resetting prefs last sync time 1435513649648 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1435513649648 Sync.Engine.Addons DEBUG Resetting addons last sync time 1435513649648 Sync.CollectionKeyManager INFO Clearing collection keys... 1435513649648 Sync.Service INFO Sync key is up-to-date: no need to upgrade. 1435513649649 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1435513649830 Sync.Resource DEBUG mesg: DELETE success 200 https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/storage 1435513649830 Sync.Resource DEBUG DELETE success 200 https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/storage 1435513649831 Sync.Service DEBUG Uploading meta/global: {"payload":"{\"syncID\":\"0m7bzfScmCD0\",\"storageVersion\":5,\"declined\":[\"forms\",\"history\",\"prefs\",\"tabs\",\"addons\"]}","id":"global"} 1435513649831 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1435513649832 Sync.Resource DEBUG PUT Length: 145 1435513649981 Sync.Resource DEBUG mesg: PUT fail 503 https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/storage/meta/global 1435513649981 Sync.Resource DEBUG PUT fail 503 https://sync-177-us-west-2.sync.services.mozilla.com/1.5/24589323/storage/meta/global 1435513649982 Sync.Service DEBUG verifyLogin failed: <title>503 Service Unavailable</title>

503 Service Cloudy: Try again later.

No traceback available

1435513649982 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1435513649982 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1435513649982 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1435513649982 Sync.Status DEBUG Status.login: error.login.reason.network => error.sync.reason.serverMaintenance 1435513649982 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1435513649982 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1435513649982 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1435517249982 1435513649982 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1435513649983 Sync.SyncScheduler DEBUG Next sync in 4317979.595265555 ms.

Gefragt von W2PAX vor 4 Jahren

Letzte Antwort von guigs vor 4 Jahren

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How can I login to the old sync to restore prior bookmarks?

Hello. I have a separate account (email) for the new sync running the current Firefox 39. Some of my old bookmarks did not get restored when I upgraded, and I wish to get… (Lesen Sie mehr)

Hello. I have a separate account (email) for the new sync running the current Firefox 39. Some of my old bookmarks did not get restored when I upgraded, and I wish to get them from the old sync account. Any help would be very much appreciated!

I have tried renaming my profile and reinstalling Firefox 27.0, but Firefox still automatically syncs to the New sync. (Too clever for me). What is the best version of Firefox to use to get to the old sync, and is there special folder I need to delete/rename? (Please note that this endeavor is all following a HD crash and MS OneDrive losing my offsite back-ups, so I have **no prior local files** available for the Firefox import and backup, restore, history). So looking strictly to access my old sync account/profile. Thank you for any thoghts you can share!

Gefragt von John25 vor 4 Jahren

Letzte Antwort von the-edmeister vor 4 Jahren

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Though You Say You Sent Me Email To Change Password, They Have Not Been Received!

Though You Say You Sent Me Email To Change Password, They Have Not Been Received! Many times I have used sync to tranzfer info unto a new computer and or refreshed comput… (Lesen Sie mehr)

Though You Say You Sent Me Email To Change Password, They Have Not Been Received!

Many times I have used sync to tranzfer info unto a new computer and or refreshed computer! Over last 24 hours I have sent numerous requests for 'change of password' for the ones I tried haven't worked so I can log in!

You say you sent an email over and over again but not one has arrived to my email which is confirmed you have the right email address!

There is absolutely no evidence that you have tried to send an email to me, I've checked spam, I've even looked to see if somehow it went a folder other then my inbox, nothing has been received from you!

Michael Serota

edit removed email and phone# from public so spambots do not find it.

Gefragt von MichaelSerota vor 4 Jahren

Beantwortet von NoahSUMO vor 4 Jahren

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How do I get support?!

posted 3 days ago, no replies. hearing that I'm out of luck would be better than no answer from anyone. Thread link follows: https://support.mozilla.org/en-US/questions/1… (Lesen Sie mehr)

posted 3 days ago, no replies. hearing that I'm out of luck would be better than no answer from anyone. Thread link follows:

https://support.mozilla.org/en-US/questions/1079634

Gefragt von Rrtid54 vor 4 Jahren

Letzte Antwort von guigs vor 4 Jahren

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I have followed every step/tip shown for using Sync but it does NOT work.

I am once again posting this and have not have not had a productive answer yet. Firefox on my laptop is up-to-date, and I recently created a Sync account so assume that i… (Lesen Sie mehr)

I am once again posting this and have not have not had a productive answer yet.

Firefox on my laptop is up-to-date, and I recently created a Sync account so assume that is the latest. I also recently installed Firefox for iOS on two iPads (and old one and new one) so assume that is the latest version of that.

I have followed all the steps and tips for syncing I could find. All I am trying to do is get my bookmarks from the older iPad to the newer iPad so I do not have to create each one individually (although the amount of time I have spent trying to get Sync to work over the last week I could have already done that).

I also stopped iTunes from wanting to back up my iPads when I plug them into my laptop.

So can ANYONE tell me how to get this to work? Or tell me it really does NOT work and I will stop trying.

Gefragt von tman02 vor 4 Jahren

Letzte Antwort von philipp vor 4 Jahren