Fragen mit folgendem Schlagwort anzeigen: Alle Fragen anzeigen
  • Gelöst
  • Archiviert

Unhandled exception at 0x00007FF836A36FB1 (xul.dll) in firefox.exe: 0xC0000005: Access violation reading location 0x0000029F7A02DFDC.

Hi Mozilla, I am experiencing repeated crashes when opening Firefox (both standard and developer versions). The crash happens within 30 seconds of opening Firefox. The be… (Lesen Sie mehr)

Hi Mozilla,

I am experiencing repeated crashes when opening Firefox (both standard and developer versions). The crash happens within 30 seconds of opening Firefox. The behavior just before the crash involves a slight hang, and then a crash.

I am able to debug with Visual Studio, and can see the following error message: Unhandled exception at 0x00007FF836A36FB1 (xul.dll) in firefox.exe: 0xC0000005: Access violation reading location 0x0000029F7A02DFDC.

I have tried many, many avenues, including: - Freshly reinstalling Windows 10 Enterprise - Running Firefox as Admin - Starting Firefox in Safe Mode - Refreshing Firefox - Reinstalling Firefox - Disabling/Enabling hw acceleration - Running a malware scan - Installing all necessary Windows updates

If I have some time, I will likely get the latest source and run it locally in debug. However, I am a C# dev, and not a C++ dev, so it may not be all that helpful.

Firefox Details: v62.0

PC Details: i7-7700K GTX 1080 16GB DDR4 @ 3200 Samsung Evo 960 EVO

The Firefox AppData folder is empty, and I am unable to find a proper crash report for you, but I do have a disassembly from Visual Studio. It seems to be crashing in _sk_gather_bgra_hsw().

Any help would be greatly appreciated!

Please let me know if you need any further info.

Cheers, Keagan

Disassembly info:

Unhandled exception at 0x00007FF836A36FB1 (xul.dll) in firefox.exe: 0xC0000005: Access violation reading location 0x0000029F7A02DFDC.

Breakpoint: 00007FF8222A2FB1 vpgatherdd ymm8,dword ptr [r8+ymm0*4],ymm3

DISASSEMBLY (Address: _sk_gather_bgra_hsw()):

00007FF8222A2F07  ?? ?? 00007FF8222A2F08  ?? ?? 00007FF8222A2F09  ?? ?? 00007FF8222A2F0A  ?? ?? 00007FF8222A2F0B  ?? ?? 00007FF8222A2F0C  ?? ?? 00007FF8222A2F0D  ?? ?? 00007FF8222A2F0E  ?? ?? 00007FF8222A2F0F  ?? ?? 00007FF8222A2F10  ?? ?? 00007FF8222A2F11  ?? ?? 00007FF8222A2F12  ?? ?? 00007FF8222A2F13  ?? ?? 00007FF8222A2F14  ?? ?? 00007FF8222A2F15  ?? ?? 00007FF8222A2F16  ?? ?? 00007FF8222A2F17  ?? ?? 00007FF8222A2F18  ?? ?? 00007FF8222A2F19  ?? ?? 00007FF8222A2F1A  ?? ?? 00007FF8222A2F1B  ?? ?? 00007FF8222A2F1C  ?? ?? 00007FF8222A2F1D  ?? ?? 00007FF8222A2F1E  ?? ?? 00007FF8222A2F1F  ?? ?? 00007FF8222A2F20  ?? ?? 00007FF8222A2F21  ?? ?? 00007FF8222A2F22  ?? ?? 00007FF8222A2F23  ?? ?? 00007FF8222A2F24  ?? ?? 00007FF8222A2F25  ?? ?? 00007FF8222A2F26  ?? ?? 00007FF8222A2F27  ?? ?? 00007FF8222A2F28  ?? ?? 00007FF8222A2F29  ?? ?? 00007FF8222A2F2A  ?? ?? 00007FF8222A2F2B  ?? ?? 00007FF8222A2F2C  ?? ?? 00007FF8222A2F2D  ?? ?? 00007FF8222A2F2E  ?? ?? 00007FF8222A2F2F  ?? ?? 00007FF8222A2F30  ?? ?? 00007FF8222A2F31  ?? ?? 00007FF8222A2F32  ?? ?? 00007FF8222A2F33  ?? ?? 00007FF8222A2F34  ?? ?? 00007FF8222A2F35  ?? ?? 00007FF8222A2F36  ?? ?? 00007FF8222A2F37  ?? ?? 00007FF8222A2F38  ?? ?? 00007FF8222A2F39  ?? ?? 00007FF8222A2F3A  ?? ?? 00007FF8222A2F3B  ?? ?? 00007FF8222A2F3C  ?? ?? 00007FF8222A2F3D  ?? ?? 00007FF8222A2F3E  ?? ?? 00007FF8222A2F3F  ?? ?? 00007FF8222A2F40  ?? ?? 00007FF8222A2F41  ?? ?? 00007FF8222A2F42  ?? ?? 00007FF8222A2F43  ?? ?? 00007FF8222A2F44  ?? ?? 00007FF8222A2F45  ?? ?? 00007FF8222A2F46  ?? ?? 00007FF8222A2F47  ?? ?? 00007FF8222A2F48  ?? ?? 00007FF8222A2F49  ?? ?? 00007FF8222A2F4A  ?? ?? 00007FF8222A2F4B  ?? ?? 00007FF8222A2F4C  ?? ?? 00007FF8222A2F4D  ?? ?? 00007FF8222A2F4E  ?? ?? 00007FF8222A2F4F  ?? ?? 00007FF8222A2F50  ?? ?? 00007FF8222A2F51  ?? ?? 00007FF8222A2F52  ?? ?? 00007FF8222A2F53  ?? ?? 00007FF8222A2F54  ?? ?? 00007FF8222A2F55  ?? ?? 00007FF8222A2F56  ?? ?? 00007FF8222A2F57  ?? ?? 00007FF8222A2F58  ?? ?? 00007FF8222A2F59  ?? ?? 00007FF8222A2F5A  ?? ?? 00007FF8222A2F5B  ?? ?? 00007FF8222A2F5C  ?? ?? 00007FF8222A2F5D  ?? ?? 00007FF8222A2F5E  ?? ?? 00007FF8222A2F5F  ?? ?? 00007FF8222A2F60 xabort 0FFh 00007FF8222A2F63 push qword ptr [rax+48FFFFFFh] 00007FF8222A2F69 lods dword ptr [rsi] 00007FF8222A2F6A vpbroadcastd ymm2,dword ptr [rax+0Ch] 00007FF8222A2F70 vpcmpeqd ymm3,ymm3,ymm3 00007FF8222A2F74 vpaddd ymm2,ymm2,ymm3 00007FF8222A2F78 vxorps ymm8,ymm8,ymm8 00007FF8222A2F7D vmaxps ymm0,ymm8,ymm0 00007FF8222A2F81 vminps ymm0,ymm0,ymm2 00007FF8222A2F85 vpbroadcastd ymm2,dword ptr [rax+10h] 00007FF8222A2F8B vpaddd ymm2,ymm2,ymm3 00007FF8222A2F8F vmaxps ymm1,ymm8,ymm1 00007FF8222A2F93 vminps ymm1,ymm1,ymm2 00007FF8222A2F97 mov r8,qword ptr [rax] 00007FF8222A2F9A vcvttps2dq ymm1,ymm1 00007FF8222A2F9E vpbroadcastd ymm2,dword ptr [rax+8] 00007FF8222A2FA4 vpmulld ymm1,ymm2,ymm1 00007FF8222A2FA9 vcvttps2dq ymm0,ymm0 00007FF8222A2FAD vpaddd ymm0,ymm1,ymm0 00007FF8222A2FB1 vpgatherdd ymm8,dword ptr [r8+ymm0*4],ymm3 00007FF8222A2FB7 vpand ymm0,ymm8,ymmword ptr [_sk_srcover_bgra_8888_sse2_lowp+788h (07FF8222D2FA0h)]

Gefragt von mr-kg vor 3 Jahren

Beantwortet von mr-kg vor 3 Jahren

  • Gelöst
  • Gesperrt
  • Archiviert

turn off update message after firefox 62

As of about firefox 63, it will no longer be possible to prevent firefox from checking for updates as the preference (option) to do so is being removed. In the past, it … (Lesen Sie mehr)

As of about firefox 63, it will no longer be possible to prevent firefox from checking for updates as the preference (option) to do so is being removed. In the past, it was simply a matter of setting the option to never check for updates. This is important in an organization as you want everyone to be at the same level. In such organizations, the latest firefox would be obtained once, checked out, then rolled out to the organization from it's support system team/person. Is there going to be a way to prevent the message "an update is available, please install?"

Gefragt von fuffberry vor 3 Jahren

Beantwortet von philipp vor 3 Jahren

  • Gelöst
  • Archiviert

I cannot find the Firefox 52 ESR at the download site: https://www.mozilla.org/en-US/firefox/organizations/all/

I need to downgrade after upgrading to 60 ESR so that my JAVA apps function. The above site only links to Firefox 60. Can someone provide me a link to 52 ESR? (I will nev… (Lesen Sie mehr)

I need to downgrade after upgrading to 60 ESR so that my JAVA apps function. The above site only links to Firefox 60. Can someone provide me a link to 52 ESR? (I will never upgrade again!)

Gefragt von hgill vor 3 Jahren

Beantwortet von James vor 3 Jahren

  • Gelöst
  • Archiviert

Copy and paste does not work in Firefox

I am having the exact same problem listed here: https://support.mozilla.org/en-US/questions/1224880 But none of the solutions there work. Of course since I did not alrea… (Lesen Sie mehr)

I am having the exact same problem listed here:

https://support.mozilla.org/en-US/questions/1224880

But none of the solutions there work.

Of course since I did not already have an account here, I was forced to create this duplicate question.

I was using Firefox fine all day, then suddenly Copy/Paste stopped working. Inside Firefox, the option for Copy still appears and can be selected, but when you Paste within Firefox or anywhere else on the system, things copied in Firefox are not available. Copying outside of Firefox works just fine. Using Firefox 62.0 (64-bit) on macOS 10.12.6

Update: And as soon as I posted this, now Copy/Paste is working, but only within Firefox; Firefox is now acting as if it has its own independent clipboard, accessible only within Firefox. This is happening everywhere within Firefox, regardless of website.

Gefragt von 4rs4 vor 3 Jahren

Beantwortet von 4rs4 vor 3 Jahren

  • Gelöst
  • Archiviert

Is there a way to launch from command line and auto accept SSL cert warning?

I connect to internal systems frequently and that have private certs. I just want to auto add an exception and avoid multiple clicks to get to the actual page. I do not… (Lesen Sie mehr)

I connect to internal systems frequently and that have private certs. I just want to auto add an exception and avoid multiple clicks to get to the actual page. I do not see a way to do this but am hoping for a less documented feature.

Thanks!

Gefragt von aielloste vor 3 Jahren

Beantwortet von aielloste vor 3 Jahren

  • Gelöst
  • Archiviert

Can't add bookmarks to Bookmarks Tool Bar

I recently had to do a Restore to Firefox. Ever since then I can't add bookmarks to my Bookmarks Toolbar. When I select Customize I do see the Bookmark Toolbar Items and … (Lesen Sie mehr)

I recently had to do a Restore to Firefox. Ever since then I can't add bookmarks to my Bookmarks Toolbar. When I select Customize I do see the Bookmark Toolbar Items and I've been able to add things like the Pinterest Save button, but when I try to add an actual bookmark by dragging it into the toolbar I get a circle with a slash through it and the bookmark won't save.

I also can't restore any of what shows as previous bookmark backups. When I try to do a Restore it say it is unable to process the Restore, no matter how far back I go. My bookmark list is completely empty. 

Any ideas on why I can't save bookmarks to the Bookmarks Toolbar?

Gefragt von jakryk vor 3 Jahren

Beantwortet von cor-el vor 3 Jahren

  • Gelöst
  • Archiviert

After update 62, all of my passwords are gone. How can I restore them?

Firefox is set for automatic updates. I have no issues with my anti-virus program. After Firefox update 62, all of my user IDs and passwords are gone. I have tried restor… (Lesen Sie mehr)

Firefox is set for automatic updates. I have no issues with my anti-virus program. After Firefox update 62, all of my user IDs and passwords are gone. I have tried restoring everything via my pc (windows 8.1). I have tried restoring Firefox. The saved passwords and User names are gone. Is there a way to restore them, or do I need to rebuild the list....one at a time?

Gefragt von KellieBarnett vor 3 Jahren

Beantwortet von cor-el vor 3 Jahren

  • Gelöst
  • Archiviert

How do I share my computer screen to 3rd party devices like Chromcast?

I am wondering if Firefox will incorporate a function allowing the projecting or sharing of one's PC screen to third party devices that use WIFI like Chromecast, Apple TV… (Lesen Sie mehr)

I am wondering if Firefox will incorporate a function allowing the projecting or sharing of one's PC screen to third party devices that use WIFI like Chromecast, Apple TV or Firestick? I like the Firefox browser better than others and it is my default. This feature would be nice to have if it is possible.

Gefragt von JDavis54 vor 3 Jahren

Beantwortet von Shadow110 vor 3 Jahren

  • Gelöst
  • Archiviert

How do you paste and match style in Firefox?

I do a lot of blogging and noticed that there is no "Paste and Match Style" function under the "Edit" tab. I really need that and am hoping you know of a workaround. Than… (Lesen Sie mehr)

I do a lot of blogging and noticed that there is no "Paste and Match Style" function under the "Edit" tab. I really need that and am hoping you know of a workaround. Thanks.

Gefragt von WillOBurns vor 3 Jahren

Beantwortet von jscher2000 vor 3 Jahren

  • Gelöst
  • Archiviert

Firefox hangs when opening a new tab or new webpage.

Firefox hangs when I open a new tab or new webpage. It's really annoying! Everytime I do the automatic updates this shit happens. I used to go to one of the articles wher… (Lesen Sie mehr)

Firefox hangs when I open a new tab or new webpage. It's really annoying!

Everytime I do the automatic updates this shit happens. I used to go to one of the articles where it gave me instructions on how to reset my preferences, but that thread has since been modified, it now says to delete my pref.js, but that doesn't fix the issue anymore.

So i'm resorting to actually making a god damn account and asking why this shit keeps happening. I uninstalled Firefox and re-installed aswell, but it saved some of my data which I kinda need (bookmarks). That doesn't help.

I know that resetting my preferences back to default every update used to fix it, but I forget how now. Thanks...

Can someone just tell me how to fix it so I can update without having to do all this shit again.

I have only one extension and that is adblockerplus. Not likely the cause as it does this aswell without.

Gefragt von LimeGlass vor 3 Jahren

Beantwortet von LimeGlass vor 2 Jahren

  • Gelöst
  • Archiviert

Why won't video download helper install in my Linux machine?(Ubuntu 16.04 LTS)?

Trying to download videos and I get an error message that I have to install the companion app. I do so and the same error messge reappears. I am running Firefox 62.0 … (Lesen Sie mehr)

Trying to download videos and I get an error message that I have to install the companion app. I do so and the same error messge reappears. I am running Firefox 62.0

Gefragt von jbrown1952 vor 3 Jahren

Beantwortet von Shadow110 vor 3 Jahren

  • Gelöst
  • Archiviert

Not able to recover previous session after Firefox update and crash

Hello, my problem is as follows: I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so … (Lesen Sie mehr)

Hello, my problem is as follows:

I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so i tried open it again. Right that moment the update window showed up and somehow Firefox crashed. When i opened it again, my previous session was lost and i have no way of retrieving it. There is no option popping up in the menu that says 'Restore Session' and other methods that i have seen online are a bit difficult to understand.

Also the sessions i can recover are all after Firefox kinda crashed/Firefox updated so i don't know how to get my old session back. The session i want to recover is before i updated to Firefox 62.0 on the 10th, September. (Time stamp would be around 5:30pm CEST)

Oh and i have seen this thread (https://support.mozilla.org/en-US/questions/1204253) and i tried doing it, but the session i want back is not there.... does that mean worst case scenario happened and i won't be able to get my session back? ;____;


This may be a dumb question but would reseting my windows version to 9th, September help? I mean it would erase the update i did for Firefox and should (as much as i know <.<) also reset the setting for Firefox to yesterday's ones correct? But would that help since my problem is on the net surface and not a computer problem >.>


ps: i wanted to upload pictures but it somehow doesn't let me, so if you need them, please tell me and i will try to send them.

Gefragt von JaVe94 vor 3 Jahren

Beantwortet von jscher2000 vor 3 Jahren

  • Gelöst
  • Archiviert

firefox automatically opening on startup

For several days now when I restart or shutdown my computer with firefox on, it automatically opens and goes to my previous pages on startup, how can I stop it from autom… (Lesen Sie mehr)

For several days now when I restart or shutdown my computer with firefox on, it automatically opens and goes to my previous pages on startup, how can I stop it from automatically opening, but keep my previous session when I choose open firefox? I'm using windows 10, and 62.0 Firefox, Also firefox does not show up on any lists for automatic startup

Gefragt von ChaosXs vor 3 Jahren

Beantwortet von philipp vor 3 Jahren

  • Gelöst
  • Archiviert

Firefox is stuck or freeze for few seconds when more then 2 tabs open

I change to new PC from my old one the using dual core to New HP 600 G3 MicroTower with i5-6500 & 8GB RAM - 128 SSD In last week I was using Firefox as my only browse… (Lesen Sie mehr)

I change to new PC from my old one the using dual core to New HP 600 G3 MicroTower with i5-6500 & 8GB RAM - 128 SSD In last week I was using Firefox as my only browser. When I'm opening 2-3 tabs or more then that, the scroll isn't work like regular and feel sticky, When typing it's not in the moment and have delay of 1-2 sec. I'm using only Dashlane & uBlock extension and none of them make it worst. I was try to close tabs with music from you-tube but it wasn't change a thing. In task manager it's showed up Firefox using about 900-1000MB Try to update all drivers, close background apps, but nothing helped..

Gefragt von DavidT vor 3 Jahren

Beantwortet von DavidT vor 3 Jahren

  • Gelöst
  • Archiviert

how can I download Firefox 52.2.1 (64 bit)? I have software (necessary for work) that runs on that version. And how can I prevent FF from overriding this ver

I do use the latest version of FF. but today the older version was wiped out. This seems to happen frequently,, but I've been able to find a version of 52.2.1 Today I… (Lesen Sie mehr)

I do use the latest version of FF. but today the older version was wiped out. This seems to happen frequently,, but I've been able to find a version of 52.2.1

Today I can't seem to locate this version.

BTW: The work software requires Silverlight. There's a bug somewhere, as the Silverlight "Can't be found and needs to be installed". But the new version of FF states Silver is already installed.

Yes, I know - the work software is horrible and is the problem!

Gefragt von Michaeltc vor 3 Jahren

Beantwortet von jscher2000 vor 3 Jahren

  • Gelöst
  • Archiviert

where I can find Windows Media Player plugin for FF quantum 62.0?

Hi, I have win7pro 864) and I run "FF quantum 62.0 - 32 bit" I'm really struggling with Windows Media Player plugin for FF: I downloaded and installed the latest version… (Lesen Sie mehr)

Hi, I have win7pro 864) and I run "FF quantum 62.0 - 32 bit"

I'm really struggling with Windows Media Player plugin for FF: I downloaded and installed the latest version (1.0.0.8 is it?) but it doesn't work...

Indeed I cannot see it within the installed plugins and if I try to "install by file (np-mswmp.dll)" it gets me an error of file corruption...

I really don't know what to do anymore...Where can I download it?

thanks a lot!

Gefragt von mfran2002 vor 3 Jahren

Beantwortet von cor-el vor 3 Jahren

  • Gelöst
  • Archiviert

Since the last update, the top bar has turned black. How can I change it back?

The bar which displays the tabs in use is now black, with the tab in use white. How do I reset the bar to it's original colours. I find the new background makes the whole… (Lesen Sie mehr)

The bar which displays the tabs in use is now black, with the tab in use white. How do I reset the bar to it's original colours. I find the new background makes the whole thing unclear visually.

Gefragt von cavee vor 3 Jahren

Beantwortet von McCoy vor 3 Jahren

  • Gelöst
  • Archiviert

The latest version of Firefox is handling Amizon Prime differently (the entire Amizon UI is different); specifically, Prime video no longer functions.

Attempting to play a Trailer, Firefox presens the following message: The address wasn’t understood Firefox doesn’t know how to open this address, because one of the follo… (Lesen Sie mehr)

Attempting to play a Trailer, Firefox presens the following message:

The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (aiv) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address.

Gefragt von TauSeti vor 3 Jahren

Beantwortet von jscher2000 vor 3 Jahren

  • Gelöst
  • Archiviert

Lost top sites and unable to create new ones

Suddenly today when I opened Firefox, the Top Sites section on my new tab page had only blank icons. I previously had several pinned sites. I'm also unable to manually ad… (Lesen Sie mehr)

Suddenly today when I opened Firefox, the Top Sites section on my new tab page had only blank icons. I previously had several pinned sites. I'm also unable to manually add any top sites. If I try to add a new top site, and enter a name and URL, when I click the "Add" button, nothing happens. No new site is added. I have uninstalled, rebooted, and reinstalled Firefox several times with no success. I also went into about:Config and saw that for the item browser.newtabpage.pinned, the value contains all the URLs for my pinned sites. They're just not appearing on my new tab page and I'm no longer able to manually add any top sites. Also, none of the sites I visit now show up, they're all just blank icons. I'm using Firefox version 62.0.

Gefragt von pfconn vor 3 Jahren

Beantwortet von Shadow110 vor 3 Jahren