Forum der Gemeinschaft Firefox

Firefox told me to update Firefox. I had to get help from Apple support to do so. Now the new version takes forever to load anything. I can't read comments from other people on my Facebook posts. Amazon takes forever to show the products that I am looking for. I saved both versions of Firefox when I updated, so how do I find the previous version to use? It was much better on my computer.

I keep getting a pop-up for"sign documents online" in my Firefox browser. Several others have reported the same. It overlays the browser content so I can't use Firefox at all. My only option seems to be to uninstall Firefox and use a different browser. Is there a fix?

On some sites, not nearly all of them, I can click a link and it'll spin the circle in the tab for about one or two minutes before acting like I never clicked it. If I click it again after it spins, most the time it'll load immediately. And then there's periods of time where every link I click loads immediately.

I mostly have this problem on archiveofourown.org but I've noticed it on other sites.

Yahoo Mail won't open. Saved Yahoo Mail at bottom of page says "No internet connection" but work even though other apps and bookmarks open and recent Yahoo Mail saved at bottom of page opens when I click on it. Have most recent version Version 115.18.0esr 64-bit? Restarted Firefox but still won't open Yahoo mail bookmark.

Near Firefox. Why does Firefox's built-in translator always write “Near” in front of all opening sentences? It's very annoying to look at. Have you considered using AI? DeepL is great for translating. It translates not only the words, but also the culture.

[edited email from community support forum]

Every time I play my favorite game, it is choppy at the most inconvenient times.

What can I do to improve the smoothness of my game play?

Mind you, its only Tetris, so the gpu's needed are not that complex.

Thanks

I recently started having an issue trying to log in to my ATT email account at Currently.com. When I try to long in I get a message saying "Logout Successful". It was close to the time of a Firefox update which could be coincidental. I can log in using Chrome OK. Has anyone else reported this issue?

AT&T support claims to have no idea what would be causing this problem. They have had this bug for several years.

[edited email from community support forum]

firefox changed and firefox nolonger lets me get my email, bank account, fidelity account, credit card account etc -- can you help me go back to my old firefox? thank you or do I need to start using another browser?

1. some webpages extremely slow loading while others are fine. All load fine on Chrome. Why? Particularly true with https://www.tab.com.au/ that I use 2-3 times a week. In Chrome it's immediate connect.

2. cannot sign in to my members account on (eg) Choice but easy on Chrome. Why?

Love Firefox when it works but I'm getting so frustrated. Seriously considering going back to Chrome - reluctantly.

Also so many website/page freezes & non responses over last ~3 months. Grrrr

Firefox prompted me that my local storage space was insufficient. When I opened the data management page, I found that a particular website's local storage was abnormally large, and some websites were inaccessible or unable to log in. After restarting Firefox, the issue did not reoccur.

First of all, THANK YOU for volunteering. I've donated to Mozilla over the years and appreciate this product. Okay, here's my issue....I'm OLD! HA! Onto the pertinent issue I hope can be solved here:

I use Otter ai to transcribe my healing sessions w/ clients (I'm an energy healer-I see dimensions within the human energy field). I'm a "low-end" user (I just made that up) because it's just me. When I try (operative word) to export and actually hit the "export" button, I get this stupid, crappy, dangling box about ChatGPT (see image below). There's no place to respond yes, no, or to close it out. The only thing I can do is hit "escape" to make it disappear but then I'm kicked out of the export process to view the original screen listing my recent meetings.

Specifics: I have a Macbook Air, macOS Sonoma version 14.4.1 w/ an Apple M1 (no idea what all this but assume it's useful for you). FF is my default browser. I use otter thru FF rather than an app on my Mac. In FF settings I've added otter ai to a list that allows website popups. I don't use Chatgpt or whatever it does on otter. I just want to export the text.

Sadly, otter ai customer support has been dismal. So, I've turned to you folks. I'm not super computer savvy, but hope I've done the basics to rule out issues. Oh, I've also logged out then in to Otter, rebooted my laptop a bunch- all the things to reset. Didn't work.

Thank you for your help!!!! Molly

Hi, Not sure if this is the right place but here goes:

Firefox keeps increasing it's tab RAM usage when I change the "src" property of an image programmatically for extended periods of time (1 hour or so).

I created a dummy project here: https://github.com/mvandermade/example-base64-image-memory-high-native

The code above swaps out the image "src" 20 times a second. However I seen buildups with lower frequencies but bigger images too...

Here some measurement of tab RAM usage:

Measurements Windows 10: Firefox 131 00.00h 37MB 01.15h 127MB 03.00h 228MB

Edge (latest) 00.00h 28MB 01.15h 30MB 03.00h 33MB

(Edge seems to have no memory buildup as much)

Here is a copy of the code if the repo ever goes down:

<html>
    <head>
        <script>
        function generateRandomBase64Image() {
            // Create a canvas element
            const canvas = document.createElement('canvas');
            const ctx = canvas.getContext('2d');

            // Set canvas dimensions
            canvas.width = 200;
            canvas.height = 200;

            if(ctx == null) return ""

            // Fill the canvas with a random color
            ctx.fillStyle = `#${Math.floor(Math.random() * 16777215).toString(16)}`;
            ctx.fillRect(0, 0, canvas.width, canvas.height);

            // Draw some random shapes
            for (let i = 0; i < 10; i++) {
                ctx.fillStyle = `#${Math.floor(Math.random() * 16777215).toString(16)}`;
                ctx.beginPath();
                ctx.arc(
                    Math.random() * canvas.width,
                    Math.random() * canvas.height,
                    Math.random() * 50,
                    0,
                    Math.PI * 2
                );
                ctx.fill();
            }

            // Convert the canvas to a Base64 string
            return canvas.toDataURL('image/png');
        }

        setInterval(() => {
            document.getElementById("swapper").src=generateRandomBase64Image()
        }, 50)

        </script>
    </head>
    <body>
        <img src="" id="swapper"/>
    </body>
</html>

Just a observation from my side, if I can help improve things please let me know!

Greetings,

Martijn

p.s. I also created a project in React which gives similar results: https://github.com/mvandermade/example-base64-image-memory-high

Firefox has become exceedingly slow. I have used Firefox for the most part going back to the beginning save a 2 year stint when Mozilla fell behind and did not update the product in the early years after ver 4. However, the slowness of Firefox is so bad now that I may have to find or use another browser! It is literally that bad! This problem is recent as in the last 45 days as far as my individual needs. I have already gone through the troubleshooting list and made the modifications. That seemed to work for a day or two but the slowness of Firefox is progressively getting worse with each passing day.

The speed is like 3 minutes to 10 minutes when just trying to open a known and commonly used bookmark. Checked against Edge which came with Win 11 and Edge loads within a second or two. So, the problem is not hardware or internet connection. I have one of the fastest speeds on the planet with a true fiber optic connection as I am close to the backbone location in my city. We are talking 2.1gig down and 820MB up. Tested against two different speed tests. The problem is with Firefox specific. Mozilla needs to address this issue as it seems to be an ongoing problem across several IOS platforms.

I have been using firefox for many years but recently I ran into this issue which has forced me to switch to chrome. I often stream a video in one window while working in another. The other window has several tabs (email, news, ebay, amazon). Often when I switch from one tab to another, there is a 30-second delay while my hard drive activity goes up and the streaming video freezes. Sometimes it even cuts out and I have to reload it. I loaded system manager and it shows firefox using all the hard drive and/or cpu cycles. I switched to chrome and the problem went away. I have an Intel I7 cpu with an SSD and 16g of ram.

separate issue on another machine: On my work computer I dont stream video so I don't have this issue. However, I got notification about a month ago that there is a new version of firefox. Despite downloading and installing it 3 times, that notification still pops up several times a day.