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  • Gelöst

Firefox 131 and Billpay no longer compatible

Since the recent update to Firefox 131, I can no longer use the Billpay option of my TD Bank account. I am able to log into my account without any problems and use all of… (Lesen Sie mehr)

Since the recent update to Firefox 131, I can no longer use the Billpay option of my TD Bank account. I am able to log into my account without any problems and use all of the options except for Billpay. I want to add that I know I am not alone with this problem as I have seen several others with the same problem but with different banks. It is the Billpay option which no longer works.

As I said, the bank site is fine until I click on "Billpay", Then I get this: begin quote: "Why can't I access Bill Pay?

You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms:

   Block third party cookies
   Cookie tracking
   Cross-site tracking

Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings.

Copyright © 2024, TD Bank, N. A.. All rights reserved." end quote.

I have disabled uBlock Origin, Enhanced Tracking, tried Private Mode, Troubleshooting Mode to no avail.

I have also cleared cookies & data. This appears specific to v131. Any suggestions??

Gefragt von Straggler vor 1 Monat

Beantwortet von dmehic vor 3 Wochen

Firefox Continually Crashing . . .

Machine: Dell Inspiron 15 5567 CPU: Intel i5-7xxx Op Sys: Ubuntu 24.04.1 Firefox version: Flathub 130.0 For the past 2 weeks Firefox has been repeatedly crashing soon af… (Lesen Sie mehr)

Machine: Dell Inspiron 15 5567 CPU: Intel i5-7xxx Op Sys: Ubuntu 24.04.1 Firefox version: Flathub 130.0

For the past 2 weeks Firefox has been repeatedly crashing soon after going on to certain sites or trying to apply my 2FA authenticator add-on.

Suddenly there's a screen shudder and a new window opens, inviting me to submit a crash report. See attached image.

I do not believe that this is down to Ubuntu 24.04 upgrade done at end of August.

But it's enough for me to largely go over to Chromium and Firefox Dev Ed.

If Mozilla don't act on this crashing I can see its market being lost fairly fast.

Gefragt von tamjk vor 1 Monat

Letzte Antwort von paulparker vor 1 Monat

the past 4 producers have told me they cant hear me. its a firefox issue

the past 4 producers have told me they cant hear me on google video chat (https://meet.google.com/) i'm on firefox. it worked fine forever, then no one could hear me an… (Lesen Sie mehr)

the past 4 producers have told me they cant hear me on google video chat (https://meet.google.com/) i'm on firefox. it worked fine forever, then no one could hear me and i reported it a bunch to google and firefox because it was clearly a firefox issue. someone on their end fixed it. it was working for a while. now its back to people not being able to hear me again when its not a me problem. i keep reporting it and its not being fixed. how do i escalate this? why does this keep having every few months?

zero issues on google chrome browser while video chatting. zero issues on zoom. its firefox's google videochat that people cant hear me. feels like a repeat issue of what happened months ago when the issue wasnt with me. please fix this again

Gefragt von rachelcenter vor 2 Monaten

Letzte Antwort von jonzn4SUSE vor 2 Monaten

New Tabs don't open sites

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already o… (Lesen Sie mehr)

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already open tabs with sites generally still work, but sometimes crash the tabs after a bit. We've tried starting without extensions, uninstalling and reinstalling FF, changing the profile, logging in the PC (Win 10, up to date) with a different login, running SFC and DISM on the PC, and just about everything else.

Opening the FF console shows this message when the tab just rocks the period:

WindowsJumpLists: Failed to fetch favicon for https://online.adp.com/signin/v1/?APPID=WFNPortal&productId=80e309c3-7085-bae1-e053-3505430b5495&returnURL=https://workforcenow.adp.com/&callingAppId=WFN&TARGET=-SM-https://workforcenow.adp.com/theme/admin.html NS_ERROR_FAILURE: WindowsJumpLists.sys.mjs:257:29

Edge works perfectly (and unfortunately, I'm having to use Edge to enter this ticket.). Other applications don't have any issues. I'm not having this issue on 2 other similar PCs I have that run FF, only this one.

Any ideas of what might be the issue with FF on this PC? Thanks, Alex

Gefragt von unkiealex vor 2 Wochen

Letzte Antwort von jscher2000 - Support Volunteer vor 3 Tagen

Firefox is being blocked by some websites

Firefox is blocked by some websites, saying it is a bot, have you had this happen? You have been blocked. Why? Something about the behaviour of the browser has caught o… (Lesen Sie mehr)

Firefox is blocked by some websites, saying it is a bot, have you had this happen?


You have been blocked. Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

   You are browsing and clicking at a speed much faster than expected of a human being.
   Something is preventing JavaScript from working on your computer.
   There is a robot on the same network (IP XXX.XX.X.XXX) as you.

Having problems accessing the site? ID: 94831524-4e90-ef07-e13c-4a98e17bf644

Gefragt von guy36 vor 1 Tag

Letzte Antwort von rij vor 16 Stunden

  • Gelöst

Firefox update issue

Went into Firefox and got the error message: Platform version 131.03 is not compatible with min version>=131.02 & max version>=131.02 So I'm thinking that the l… (Lesen Sie mehr)

Went into Firefox and got the error message: Platform version 131.03 is not compatible with min version>=131.02 & max version>=131.02 So I'm thinking that the last update caused the error. I did a system restore to a week earlier, and after 5 hours, the computer rebooted to that date. Upon opening Firefox, I found the the notice that the next time Firefox opens, it will update. After closing, and reopening, Firefox updated and displayed the same error message. Nor quite sure what to do, I downloaded Firefox again, and was going to uninstall and reinstall. But as soon as the download finished, it loaded. So now I have the new Firefox without all of my saved bookmarks and passwords. I thought I'd read someplace that that wouldn't happen, and all of my password and bookmark history would transfer to the new Firefox. As if that wasn't enough to ruin my day, I found that the new Firefox isn't working in my wife's account on the same computer. She gets the same error message as I did before the new install. I know, my fault for not backing up the bookmark and password files, but what's my option now?

Gefragt von pennypincher vor 3 Wochen

Beantwortet von pennypincher vor 3 Wochen

Firefox won't open. It only hangs, requiring me to Force Quit

I'm using Firefox 130.00 on a MacBook Pro (15-inch, mid-2012) running Catalina (10.15.7). It has run flawlessly for years, but suddenly won't open, and only hangs, requir… (Lesen Sie mehr)

I'm using Firefox 130.00 on a MacBook Pro (15-inch, mid-2012) running Catalina (10.15.7). It has run flawlessly for years, but suddenly won't open, and only hangs, requiring me to Force Quit. It stopped working on Thursday, 9/12, which, I notice, was the day it was last modified with an automatic upgrade. I have quit and tried restarting multiple times, but am unable to get into it at all and, therefore, cannot access Troubleshooting Mode. I have NOT yet tried deleting it and downloading a fresh copy. I would like, if possible, to retain my open tabs, Bookmarks, and History.

Please advise—and many thanks!

Gefragt von jt26 vor 1 Monat

Letzte Antwort von jt26 vor 1 Monat

My cookies and cache will not clear

Hello, I submitted my initial request August 17, 2024. You responded you were working on the problem. Today, September 13, 2024, the problem remains. My history cont… (Lesen Sie mehr)

Hello,

I submitted my initial request August 17, 2024. 

You responded you were working on the problem. Today, September 13, 2024, the problem remains. My history continues to pile up, and my cookies and cache will not clear.

This is the second time I am clearly stating my request. Please read below.

Thank You, A.B. Brown


Your Mozilla Support request has been updated Yahoo/untitledt9

Mozilla Support From:product-help@firefox.com To:tastethemango Mon, Aug 19 at 8:39 AM


Mozilla

    1. - Please type your reply above this line -##


Manu Andino (Mozilla Support)

Aug 19, 2024, 07:39 CST Hi there,

Thanks for your email.

You've reached the Mozilla Support team where we primarily assist with restoring access to Mozilla accounts and subscription services such as Mozilla VPN. If you were trying to ask a question about another product such as the Firefox web browser, you need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/desktop/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience!

Mozilla Support Team


tastethemango

Aug 17, 2024, 01:00 CST

Hello,

On Wednesday, July 17, 2024, and years prior to this date; in fact since I first got my laptop, I was able to clear my cookies and cache. I would go to my menu, select History and select Clear Recent History. The box to clear my cookies and cache would show, and I would click on Clear. When I would go back to the menu, and select History, it would show Empty.

On Thursday, July 18, 2024, and since, I have not been able to clear my cookies and cache. All the days of entries since July 18. 2024 are piling up.

I certainly do not know what changed. I would appreciate your listing step by step what I need to do to get my cookies and cache to work/clear.

Or, if you can just fix the problem, please. My laptop is Windows 10, and I use Firefox. Thank you.

Regards, A.B. Brown


On Saturday, August 17, 2024 at 01:37:39 AM CDT, Mozilla Support <product-help@firefox.com> wrote:

Gefragt von tastethemango vor 1 Monat

Letzte Antwort von cor-el vor 1 Monat

No sound on Firefox

Cannot play sounds (videos) on Firefox. Can on other browsers. Went through suggested solutions, nothing worked. Firefox recently sent out an update. I downloaded it, did… (Lesen Sie mehr)

Cannot play sounds (videos) on Firefox. Can on other browsers. Went through suggested solutions, nothing worked. Firefox recently sent out an update. I downloaded it, didn't change anything.

Gefragt von Gator5 vor 3 Wochen

Letzte Antwort von jonzn4SUSE vor 3 Wochen

  • Gelöst

Server not found

I get the server not found error on almost anything. Hmm. We’re having trouble finding that site. We can’t connect to the server at [literally almost any site] If you e… (Lesen Sie mehr)

I get the server not found error on almost anything.

Hmm. We’re having trouble finding that site. We can’t connect to the server at [literally almost any site] If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

The site usually loads after I wait like 2-3 mins before reloading the site, or I force reload it around 7 times, but I cannot find a way to make the issue go away. I have refreshed Firefox, I have uninstalled and reinstalled it fresh, I have opened Firefox in Troubleshooting mode and the issue persists. I am at the end of my wits. Someone please give me something else to try.

Gefragt von nadejdarooo vor 2 Monaten

Beantwortet von TechHorse vor 2 Monaten

  • Gelöst

Error code: PR_CONNECT_RESET_ERROR

I cannot use Firefox or Thunderbird I keep getting an error code: PR_CONNECT_RESET_ERROR The problem started straight after the latest update a few days ago. I have clea… (Lesen Sie mehr)

I cannot use Firefox or Thunderbird I keep getting an error code: PR_CONNECT_RESET_ERROR The problem started straight after the latest update a few days ago.

I have cleared the cache and cookies I turned off the addons and extensions I shut down the internet security I changed the proxy settings to "no proxy" I even changed cert9 to ccert9 and had firefox generate a new cert9

Nothing has worked.

HELP!

Gefragt von Gavin Barrett vor 1 Monat

Beantwortet von Gavin Barrett vor 1 Monat

repeat notifications?

I keep receiving notifications I've already dealt with, specifically from Youtube, as of writing this is the third day I've had to deal with them. The notifications pop … (Lesen Sie mehr)

I keep receiving notifications I've already dealt with, specifically from Youtube, as of writing this is the third day I've had to deal with them.

The notifications pop up inconsistently, anywhere from 5 minutes to an hour, but when they do pop up, it's a barrage of every notification I've already read since it began.

This may be an issue with Youtube itself or Windows, I don't know.

Gefragt von diamondjub1 vor 3 Wochen

Letzte Antwort von Vash vor 1 Woche

Youtube is causing Firefox to crash after the update

Firefox start crashing after the recent update, I use trial and error and figured it's specifically Youtube. Browsing on other sites, even watching videos from other site… (Lesen Sie mehr)

Firefox start crashing after the recent update, I use trial and error and figured it's specifically Youtube. Browsing on other sites, even watching videos from other sites has cause zero issues so far. All my recent crashes all states: "EXCEPTION_BREAKPOINT"

my last three recent reports: https://crash-stats.mozilla.org/report/index/4728ddd7-dac7-40a0-89d0-823fa0241008 https://crash-stats.mozilla.org/report/index/6b646b7c-bc88-44a9-9d57-4b6360241008 https://crash-stats.mozilla.org/report/index/2db09a8d-e049-4753-a9dd-9a4750241007

Gefragt von Fresko-1 vor 1 Monat

Letzte Antwort von Fresko-1 vor 1 Woche

Repeated crash of firefox at titantv.com

W10 Pro. Dell Optiplex 780 Something new: Last week when loading titantv.com Firefox crashed. Repeatedly. Sometimes before page completely loaded. Sometimes after lo… (Lesen Sie mehr)

W10 Pro. Dell Optiplex 780

Something new: Last week when loading titantv.com Firefox crashed. Repeatedly. Sometimes before page completely loaded. Sometimes after loading and scrolling down page. Continues to crash every time I try to load that page.

Submitted latest crash report. Submitted report ID: bp-f9834b70-7d8c-492e-9728-da19b0241001

Next 4 crash reports: bp-51454956-c702-484f-85af-8cffa0241001 bp-c142600d-3c1e-4f61-9d97-935f80241001 bp-ad10f5e1-772f-4e47-b6ce-435d90241001 bp-aff87750-e91a-450a-b575-c6b280241001

Don't know how to interpret reports.

Gefragt von alphonsobellinni vor 1 Monat

Letzte Antwort von alphonsobellinni vor 2 Wochen

  • Gelöst

Connectivity issue on certain websites

I get PR_END_OF_FILE_ERROR when trying to load certain websites. I don't use any proxy or VPN, I tried disabling DoH. Also sometimes i get 403 forbidden cloudflare. … (Lesen Sie mehr)

I get PR_END_OF_FILE_ERROR when trying to load certain websites. I don't use any proxy or VPN, I tried disabling DoH. Also sometimes i get 403 forbidden cloudflare.

Gefragt von Whyking vor 1 Monat

Beantwortet von Whyking vor 1 Monat

HEVC support Arlo 2K & 4K Cameras.

I just spent three hours trying to troubleshoot a recording playback problem on my Arlo Pro 4 Cameras with Arlo Support. After trying several different potential solution… (Lesen Sie mehr)

I just spent three hours trying to troubleshoot a recording playback problem on my Arlo Pro 4 Cameras with Arlo Support. After trying several different potential solutions, we were able to resolve the issue. Without going into too much detail, we were able to determine it was the browser. The Cameras were able to play back as expected in both Microsoft Edge browser and Apple Safari browser. Technical support at Arlo has in their documentation that HEVC is not supported in Firefox. Anyone know about this?

My Firefox version is current 131.0.2 (64-bit)

Gefragt von walchuk1 vor 3 Wochen

Letzte Antwort von James vor 3 Wochen

  • Gelöst

Hyperlinks giving bizarre yellow box in upper right.

I have a Dropbox Paper document that I use for my bookmarks. It lists the name of the site (with link attached) and hints as to my username/password for any given site I … (Lesen Sie mehr)

I have a Dropbox Paper document that I use for my bookmarks. It lists the name of the site (with link attached) and hints as to my username/password for any given site I use.

For years, it has worked just fine, but trying to solve a different problem, something happened (in my settings?) that renders those hyperlinks non-working. When I click on, say Facebook, it formerly took me right to FB. NOW it gives me a weird yellow box in the upper right corner that says "about:blank" in the upper left of the box, and 3 white boxes at the lower right of the yellow box "Allow" "Deny" "Close." If I click on "Allow," I get a blank page. My navigation doesn't seem to recognize the links I've placed in the Doc.

A friend on FB posted a link to a YouTube video and when I clicked on that, I got the yellow box with the proper URL and a white box option to continue. I've tried to recreate that particular box, but, apparently, once it's accepted, it's OK from there on out.

I have tried deleting the link from the Paper Doc and reinstating it, and I still get the yellow box.

What have I done and how the heck do I get rid of that yellow box?

Gefragt von Bosco vor 2 Wochen

Beantwortet von Bosco vor 2 Wochen

Firefox fails to render .heic images

Dear colleagues: I have made a page with a stack of z-indexed .heic images. The viewer clicks (jQuery) on the top image to reveal the next. The page is local, not onli… (Lesen Sie mehr)

Dear colleagues:

I have made a page with a stack of z-indexed .heic images. The viewer clicks (jQuery) on the top image to reveal the next.

The page is local, not online. I'm on a Mac mini 2018, OS Ventura 13.6.1, Firefox 13.0.

Safari renders the operation correctly. Firefox fails to load the .heic images. Chrome also fails to load the images.

Any suggestions welcome. My 83yo brain sometimes misses things. cheers Chris

Gefragt von 976hyfjhsy vor 1 Monat

Letzte Antwort von 976hyfjhsy vor 1 Monat

Cannot open more websites all the time now

I can no longer open Nordstrom.com website, Chewy.com website, and now Costco.com websites? I even changed passwords on those accounts but firefox will no longer open. … (Lesen Sie mehr)

I can no longer open Nordstrom.com website, Chewy.com website, and now Costco.com websites? I even changed passwords on those accounts but firefox will no longer open. It just sits there doing nothing when i sign in, even if i disable the shield? Why and why are more and more websites doing this on Firefox yet Google Chrome allows me to, so i have to open Google Chrome to be able to get to websites i used to open on Firefox. Please Fix as this is Very Annoying!!!

Gefragt von Gloria vor 1 Monat

Letzte Antwort von cor-el vor 1 Monat