Forum der Gemeinschaft Firefox

Hello! Thank you for taking the time to read my issue report and request for assistance.

My system MacBook Pro v 9,2 (late 2012) MAC OS 10.12.6 (Sierra) FF v 115.14.0esr (64-bit) DSL with 250m/bit connection

Until the day before yesterday the Youtube pages were running and performing normally. Since yesterday YT pages take several minutes to load.

I cleared the FF browser cache, deleted cookies, updated the browser, shutdown the computer, restarted the computer, but the hang problem persists.  I searched the internet for reports of server side issues at YT, but found nothing relevant.

I reported the issue in detail to YT, but have not heard back - I'm also not sure the help request to YT even made it out of my computer as the help request form did not provide the normal "Request Sent" confirmation.

Back on FF and attempting again to load YT pages: after about a minute FF reports that the YT page is slowing down the browser and requests that the page be "stopped". This is especially true of the "Watch Later" page which seems about ten times slower than the already VERY slow YT page loads in general. Eventually, the Watch Later page loads but is EXTREMELY lethargic, taking several minutes to load a selection. 

After a YT page loads and a choice is made the selected video presents at 360p.  Changing to 720p or 1080p only locks the playback.  The 360p playback hangs on a frame and audio runs on alone.  Clicking the playback stop button takes several seconds up to several minutes to process to stop the playback request.

Checking other browsers on my machine: Chrome and Opera load and run YT pages normally, including the Watch Later page, with fast loads and instant HD playback. I'm including a screen shot of the FF browser on the YT WL page after it has fully loaded. It took several minutes for the page to load as seen in the screen shot, but on selecting a video it hangs until FF generates a stop request as seen at the top of the browser window in the attached image.

There have been no changes to the computer or installations of new software of any kind except for updating FF which obviously did not in and of itself solve the issue. The issue presented the same before and after the FF version update.

Thank you in advance for any guidance or suggestions on solving the issue. Kind regards, A

I'm getting unwanted redirects when using google search on certain sites. I have cleared the cache, turned off extensions and scanned for malware (none found). See the attached screenshot.

Firefox 115.1.0 iMac Sierra

I have been using an old version of Firefox (109.0.1). I am not typically using a newer version because of an essential - to me - add-on which hasn't been updated, and which doesn't work in more recent versions.

On macOS Sierra this old version of Firefox crashes. Troubleshooting mode (I was prompted a number of times) and restarting the browser appears to eventually resolve the crash, but finally there is an issue with the memory and the browser doesn't "work."

The reason for the crash given is " MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" "

The crash report text is reproduced below: __________________________________________________________________________________________________________________

AdapterDeviceID: 0x6821 AdapterVendorID: 0x1002 Add-ons: support%40lastpass.com:4.126.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.23,%7B65e41d20-f092-41b7-bb83-c6e8a9ab0f57%7D:1.2.9,firefox-prod-suspender%40firefox-workona.com:1.1.0,%7B7d2676a5-0546-4e2a-9019-aa9d8345be1e%7D:0.4.5,%7B45f2dc53-96cd-4c41-91f6-f4a73a8fb2b0%7D:5.2.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:109.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,amazondotcom%40search.mozilla.org:1.4,bing%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4,google%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.3,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePhysicalMemory: 22274048 AvailableSwapMemory: 1025769472 BackgroundTaskMode: 0 BuildID: 20230127170202 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1709070070 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumRenderers: 6 HeadlessMode: 0 InstallTime: 1685805973 JSOutOfMemory: Reported MacAvailableMemorySysctl: 1 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1709070001 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 15732736 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 41204 StartupCrash: 0 StartupTime: 1709070000 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230127170202","version":"109.0.1","vendor":"Mozilla","displayVersion":"109.0.1","platformVersion":"109.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":1600,"screenHeight":1200,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro11,5","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.fixup.alternate.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.creditCards.used":2,"media.gmp-gmpopenh264.lastInstallStart":1708260927,"media.gmp-gmpopenh264.lastDownload":1700275645,"media.gmp-gmpopenh264.lastDownloadFailed":1708260927,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1700275646,"media.gmp-manager.lastCheck":1708260927,"media.gmp-manager.lastEmptyCheck":1707770876,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"nimbus.qa.pref-1":"default","nimbus.qa.pref-2":"default"},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:blank UptimeTS: 78.50175771 Vendor: Mozilla Version: 109.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed. __________________________________________________________________________________________________________________

I would like to find the settings for PREVENTING FIREFOX VER 115 ESR on MAC from UPDATING. \

This is because Firefox 115.7.0esr.dmg is (supposedly) the last version for old MacBook Air that lets me watch Netflix on that machine. I want to use Firefox exclusively for that purpose, so that all of Mozilla and Firefox staff can stop worrying about viruses, etc.

The question is: Is there such a setting on Firefox 115.7.0esr.dmg that would let me accomplish that. I CAN follow long-winded & complicated instructions to the letter, and as long as these instructions are correct and complete, there should be no problem. If mission control for NASA's 1977's Voyager can still communicate and extend the useful of the Voyager probe, then I figure that you understand what it might take to keep a MacBook Air from 2015 going. In other words: As long as it works, it's worth it to keep it going.

If Mozilla's mantra is: "Lets destroy everything older than 4 years", then you will not understand the issue.

Does anyone on Support Mozilla know the secret magic software words to do this?

Hello, Every time I try to open a new tab, either for searching or for opening up any of my accounts such as facebook, a security alert pops up and the URL is resultvIt.com. Please help.

Since signing on to a Hillsdale College information page, multiple pop ups in the upper right corner from explore.information.com/these -50-popular .... appear. They are identical but keep on appearing after unsubscribing. whenever the screen is opened again, they reappear. Please help.

...unable to delete history (attached 1.png) and files still showing after clearing downloads (attached 2.png); unable to manage bookmarks (save via star in address bar or drag & drop to bookmark folder), delete or move bookmarks, create folders) outside of troubleshooting mode; unable to export bookmarks json file in any mode; NO CHANGE AFTER Firefox RESET... and routinely run disk utility & reset PRAM on this Intel computer...

Please advise, other than updating to latest compatible version (macOS Monterey 12.7.2) or replacing computer.

I don't know what happened because the browser was working fine earlier this morning and I didn't do anything to compromise it. I didn't go to settings and change anything. I suspect someone may have 'hacked in,' if that is still even a 'thing.' I think this because when I try to shut off my internet temporarily someone turns it back on and I usually have to 'fight' with whoever that is to get my internet to go off. I tried to ask google a question I wanted the answer to. That question was, how long does the flu last (because I have it or covid.) I also asked how long does covid last. What happened was that spinning thing where it was continually searching but never going to the site. Can you help, please? Thanks in advance if you can.

Hi,

I have a problem with youTube. I've always been able to access my channel sections simply by clicking on the section title with no issues. However, since last night, that is not working. Now, the only way I can see all the playlists in each section is if I right-click and open in a new tab.

Any ideas what's up? As far as I'm aware, it's not a connection problem and I've cleared the cache etc. Using a Mac.

It's a real pain having to open sections in a whole load of different tabs. Any pointers in the right direction would be much appreciated! Also, I'm not very tech-savvy :(

Many thanks, Maroulita

Using Firefox v91.11 I can't print a selection from a web page as the 'Print Selection Only' option is grayed out. This has never been an issue for me in earlier versions but appears to have been a problem with Firefox going back many years. This is the second time I have asked for help in solving this so I would really appreciate a response as I can't find a solution anywhere.

Note that the issue is only a problem when trying to print from a web page using Firefox v91.11. Safari doesn't even offer this option but the option is there and works in Chrome.

Thank you

So I updated today as requested and now all the sites I had previously checked to allow pop ups etc on are no longer functioning.

Why dod you not include copying these settings in your update,

What a massive waste of my time

How can I transfer the logins file from an old profile to a new one? When I search online all I get is references for transferring Firefox folders to another computer. Any help gratefully appreciated.