Dear Firefox Support Team,
I am experiencing an issue with Firefox where it unexpectedly closes without any warning or generating a crash dialogue. This issue occurs whe… (Lesen Sie mehr)
Dear Firefox Support Team,
I am experiencing an issue with Firefox where it unexpectedly closes without any warning or generating a crash dialogue. This issue occurs when switching between any tabs, not exclusively ones with active media content such as YouTube, as previously suspected. This problem has persisted across multiple instances, without a discernible pattern or specific tab content causing the issue.
- Firefox Version:** 124.0.2
- Operating System:** Ubuntu 23.10, Linux 6.5.0-27-generic
- Extensions/Themes:** [Provide a list of enabled extensions, or note if the issue persists in Safe Mode]
- Recent Changes:** [Mention any recent system or Firefox updates]
- Graphics Card:** NVIDIA GeForce RTX 3070 Ti, Driver Version 535.161.07
1. Open Firefox with multiple tabs.
2. Switch between various tabs.
3. Observe that Firefox occasionally closes unexpectedly without any crash report dialogue.
- Checked `about:crashes` with no submitted crash reports found.
- Monitored for errors using the Browser Console but found nothing consistently leading to the issue.
- Attempted running Firefox in Safe Mode to rule out extension-related issues.
- Disabled hardware acceleration to see if it impacts the occurrence, with no change.
- **Crash IDs:** N/A as no crash reports have been generated.
- **Console Errors:** No specific errors noted that correlate directly with the issue.
- **about:support Data(sanitised):**Name: Firefox
Version: 124.0.2
Build ID: 20240401114208
Distribution ID: mozilla-deb
Update Channel: release
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:124.0) Gecko/20100101 Firefox/124.0
OS: Linux 6.5.0-27-generic
OS Theme: Generic
Application Binary: /usr/lib/firefox/firefox-bin
Profile Directory: [Generic Profile Directory]
Build Configuration: about:buildconfig
Memory Use: about:memory
Performance: about:processes
Registered Service Workers: about:serviceworkers
Multiprocess Windows: 1/1
Fission Windows: 1/1 Enabled by default
Remote Processes: 14
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Memory Size (RAM): 15.4 GB
Disk Space Available: 1,468 GB
Profiles: about:profiles
All Crash Reports: [No specific report ID]
Firefox Features
- Firefox Screenshots: 39.0.1
- Form Autofill: 1.0.1
- Picture-In-Picture: 1.0.0
- Web Compatibility Interventions: 123.1.0
- WebCompat Reporter: 2.0.0
Add-ons [General categories without specific IDs]
- Extensions: [List of extension types and general function, e.g., "Password Manager", "Dark Mode", without specific names or versions]
- Themes: [Generic theme information]
Graphics
- Features: [General graphics capabilities]
- WebGL 1 & 2 Driver Information: [Generic GPU information, e.g., "NVIDIA GeForce Series", without specific model or driver version]
Remote Experiments: [Generalized experiment status]
Accessibility: [General state, e.g., "Activated: false"]
Library Versions
- NSPR: 4.35
- NSS: 3.98
- NSSSMIME: 3.98
- NSSSSL: 3.98
- NSSUTIL: 3.98
Sandbox: [General sandboxing status]
Startup Cache
- Disk Cache Path: [Generic Path]
- Ignore Disk Cache: false
- Found Disk Cache on Init: true
- Wrote to Disk Cache: false
Internationalization & Localization: [General locale settings]
Remote Debugging (Chromium Protocol): [General status]
Printing: [General troubleshooting status]
This problem significantly disrupts my browsing experience, and I have not found a consistent workaround. Any insights or assistance you can provide would be greatly appreciated. Please let me know if further details are needed or if there are any diagnostic steps I can take to help resolve this issue.
Thank you for your time and help,