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firefox crashes and process won't terminate, deleting profile won't fix

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually… (Lesen Sie mehr)

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually just stops loading pages. when i then close it, the firefox process keeps going in the background. and nothing i do, not even terminating it will kill it completely. it just stays.

on this website it says you can try deleting the profile.ini file. so i did that, and it does infact kill the process and let me start firefox again. BUT! this time, it instantly crashes again. on the first page i try to load it dies and doesnt load it, and when i then check the task manager, there is TWO firefox processes (the first one reappears, out of nowhere it seems).

i also tried reinstalling it COMPLETELY (deleting every firefox folder i could find on this pc) and am up to date with the versions. i did the same to java and adobe, just in case. doesnt fix.

there are of course many other things to try on this website, and i think by now i tried all of them. they do work for the moment. they will untangle firefox and let me start it once more, but with not much success as it will create another process and crash right again.

i've also tried safe mode with network, and it actually works there. interestingly, if i then restart the pc again, it will work just one more time without a crash - well, until i shut down the pc and start it a second time, where the problem will reappear.

yesterday the same thing happened to skype! when i started it there then were two skype icons in the task bar, one of them being completely dead (you couldnt even click on it, and right clicking it would open a small, empty box) and the other one being the actual skype, but just not working because no matter how hard you tried, you couldnt log in. however, this was fixed by disabling uPnP in the skype menu. could it have something to do with uPnP? does firefox use it too?

im currently using google chrome while firefox isnt working, and i would love to return to firefox soon. please help! im all out of ideas.

Gefragt von thepimpcane vor 5 Jahren

Letzte Antwort von madmaxxc vor 4 Jahren

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drm wrecking firefox

since the last firefox update, I have noted that DRM has wrecked my viewing video experience. Most players malfunction by freezing, blacking out screen, video not playing… (Lesen Sie mehr)

since the last firefox update, I have noted that DRM has wrecked my viewing video experience. Most players malfunction by freezing, blacking out screen, video not playing, while sound can be heard, etc. Display downloads is also malfunctioning and will not display, when downloading free videos. Also I have noted that video play has been sluggish and pausing a LOT in middle of streaming.

Its bad enough dealing with ISP and the like but DRM just plain kills the experience and is causing me to seriously look for a browser that actively circumvents DRM all together.

I been a big fan of mozilla for many years and its been my go to workhourse of a browser.

BUT the caving into DRM, rather than say to users that - hay because of DRM, we are unable to supply you with DRM content. we do not believe is forcing a flawed system onto you, which leaves you scratching your head as to why your unable to view content or impose DRM that deliberately breaks your hardware without informing you of the fact the DRM just broke your hardware.

your enabling bad behavior and awarding bad behavior by the content provider.

your actively screwing the end-user, because most end user has NO IDEA that its the DRM that is breaking their computer or wrecking their internet experience . Most if not all instances that DRM engages it fails to inform the end user that that is the reason that what they are tempting to do is being blocked by DRM.

I am actively using no-script blocker, ABP, and ghostery, private browsing, grease monkey

Gefragt von frugal vor 5 Jahren

Letzte Antwort von user633449 vor 5 Jahren

  • Archiviert

Firefox stops loading pages and won't close

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After … (Lesen Sie mehr)

This started to happen two days ago. I'm using Firefox 36.0.1 on my brother's laptop, always using private browsing, and things seem to work fine for 5-10 minutes. After that, the browser won't load or refresh any website at all, it just shows the spinning wheel and/or a white page, with no error messages.

After trying to close and open process again, I receive a dialog saying that Firefox is running already. I can see the process running but I can't close it with task manager. Have to reboot and manually delete the parent.lock file on my profile folder.

Once I can open it, after 5 minutes, it happens again.

What I've tried: Deleted cache, cookies and history. Disabled extensions. Disabled Javascript. Went to normal browsing. Went Into safe mode. Made a new profile. Refreshed Firefox. Uninstalled and reinstalled.

Last seemed to work, installed Adblock and managed to recover my bookmarks. Worked for 1 hour, then it happened again.

Checked for my firewall, there was an exception already. Checked my antivirus, my brother's laptop uses Avast, disabled webshield. No need to check for proxys, don't use them. Everything was working fine till two days ago.


Posting from my desktop computer. My current browser has more plugins and extensions installed. This one works fine. So I'm putting my brother's specs.

Version: 36.0.1 Extensions: only Adblock Plus and Download Helper Plugins: Shockwave Flash and Java all up-to-date. OS: Win 8 64bit Sys Specs (don't know if this is relevant): Intel I7 3,5GHz 8GB RAM

Gefragt von Cubito vor 5 Jahren

Letzte Antwort von guigs vor 5 Jahren

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web page music loads in IE but not Firefox. Have downloaded Windows Media Player Firefox plug in but still nothing. Any other suggestions?

Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plu… (Lesen Sie mehr)

Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plug in installed and set to always activiate. Also have Quicktime & Shockwave activated. Any suggestions. Operating system is Windows 7. Thanks

Gefragt von rmrail vor 5 Jahren

Letzte Antwort von cor-el vor 5 Jahren

  • Archiviert

dead slow loading pages. 12 packets/sec; CPU utilization cycles from 20% to well over 100% . 5-15 seconds to close a tab.

This is happening since the last software update. On sites whitelisted by NoScript. And when I adjust NoScript to allow the whole site. DSLReports test apps say my DSL … (Lesen Sie mehr)

This is happening since the last software update. On sites whitelisted by NoScript. And when I adjust NoScript to allow the whole site.

DSLReports test apps say my DSL download speed is fine, and the Tweak says my settings are at 97% efficiency.

And I have not changed any AddOns etc since the new FF update, so things should still work fine.

I think this is an issue mishandling the cache, since when I re-open the page, SOMETIMES it fixes the problem. But clearing the cache does not seem to fix the problem until I close the tap

Problem on this Mozilla site, as well as Amazon.com

Gefragt von VerizonSucks vor 5 Jahren

Letzte Antwort von FredMcD vor 5 Jahren

  • Archiviert

its great you all decided to update to a new system but my bookmarks are still stored under the .json file and i would like them back

my computer crashed and i need to restore my bookmarks but it wont recognize the json bookmark file. it is real nice of firefox to update how bookmarks are saved and not … (Lesen Sie mehr)

my computer crashed and i need to restore my bookmarks but it wont recognize the json bookmark file. it is real nice of firefox to update how bookmarks are saved and not tell people so they know to change their backups WTF

Gefragt von emeralddragon vor 5 Jahren

Letzte Antwort von cor-el vor 5 Jahren

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Firefox crashes

hi, i have been crashing regularly but cannot work out why or what i am doing to cause it. Have reset to safe mode and re-added some extensions with Mozbackup. now i am g… (Lesen Sie mehr)

hi, i have been crashing regularly but cannot work out why or what i am doing to cause it. Have reset to safe mode and re-added some extensions with Mozbackup. now i am getting plugincontainer has stopped working rather than firefox crashes but would really like to pin this down and fix it. I have submitted several recent crash reports for analysis. Thank you very much, if you can advise me I would be very happy. Chris

Gefragt von chip358 vor 5 Jahren

Letzte Antwort von ideato vor 5 Jahren

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after emptying cache and cookies firefox mac won't load, then new install of firefox won't load.

On my mac mavericks, after emptying cache and cookies, firefox mac won't load, then new install of firefox won't load either. All I get is a spinning circle and cannot cl… (Lesen Sie mehr)

On my mac mavericks, after emptying cache and cookies, firefox mac won't load, then new install of firefox won't load either. All I get is a spinning circle and cannot click on Firefox in the menu bar.

Gefragt von bjlc vor 5 Jahren

Letzte Antwort von cor-el vor 5 Jahren

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display problem after last update

After the most recent update from Firefox my windows version has a white bar that partially hides the firefox tabs and the menu bar will not display (it is checked). No … (Lesen Sie mehr)

After the most recent update from Firefox my windows version has a white bar that partially hides the firefox tabs and the menu bar will not display (it is checked). No clue how to fix this but if I click on the white bar it goes to another application (like word) and nothing I do will change that including going full screen

Kevin Meagher

Gefragt von Kpmeagher vor 5 Jahren

Letzte Antwort von cor-el vor 5 Jahren

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Flash player skipping audio when full screening

Hi, whenever I full screen or go out of fullscreen using flash player, youtube or twitch.tv, the audio stops for like 1 second, and then resumes. This is extremely irrita… (Lesen Sie mehr)

Hi, whenever I full screen or go out of fullscreen using flash player, youtube or twitch.tv, the audio stops for like 1 second, and then resumes. This is extremely irritating and has caused me to use Chrome for the last few years, even though I like Firefox better. Is this something that is fixable?

Gefragt von Bearpaws vor 5 Jahren

Letzte Antwort von Saurav vor 5 Jahren

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Firefox crashes

my firefox is crashing everytime i open any page. i did all the steps from crashing trobleshoot and nothing worked.i even installed a new firefox. i have to mention that… (Lesen Sie mehr)

my firefox is crashing everytime i open any page. i did all the steps from crashing trobleshoot and nothing worked.i even installed a new firefox. i have to mention that in safe mode i dont have any crashes.


bp-c8786cf8-0a5b-4951-bc6a-6926b2150316

Gefragt von alllina vor 5 Jahren

Letzte Antwort von FredMcD vor 5 Jahren

  • Archiviert

Flash Keeps Crashing Within Firefox

Suddenly I am finding that when playing Youtube videos within Firefox I get a message saying the Adobe flash plugin has crashed. Everything was fine yesterday although I … (Lesen Sie mehr)

Suddenly I am finding that when playing Youtube videos within Firefox I get a message saying the Adobe flash plugin has crashed.

Everything was fine yesterday although I noticed that it is when I am playing lower resolution and poor quality videos on Youtube.

I have the latest version of Firefox on a Mac Retina and have disabled the hardware acceleration but still the problem occurs.

I have also rebooted my Mac several times as well as closed and opened Firefox each time I make a change. I have also uninstalled flash and reinstalled but to no avail.

As I said above this appears to crash when playing older lower quality videos. Newer, higher resolution videos seem OK.

I have tried playing the videos causing the issue in Safari and they play fine. It just seems to be Firefox.

Anyone else experienced this and can provide an answer to resolve?

Thanks for your help.

Gefragt von BF1 vor 5 Jahren

Letzte Antwort von FredMcD vor 5 Jahren

  • Archiviert

After updating to 36.0.1 this morning my online banking website for Intelligent Finance is no longer secure: https://my.if.com/Security/Auth/Logon

Always had the green padlock until this update. When I click on the orange triangle it tells me: “Connection partially encrypted. Parts of the page you are viewing are no… (Lesen Sie mehr)

Always had the green padlock until this update. When I click on the orange triangle it tells me: “Connection partially encrypted. Parts of the page you are viewing are not encrypted or the encryption is not strong enough before being transmitted over the internet. Information sent over the internet without encryption can be seen by other people while it is in transit.” Yet when I open the same page in Internet Explorer there’s a gold padlock which states “ fully encrypted” when clicked and certificate issued by VeriSign. Can others please confirm that that they also cannot access the fully encrypted page on https://my.if.com/Security/Auth/Logon via Firefox 36.0.1 so that I can be sure the problem solely relates to this latest Firefox version? If so, is there any solution other than to use I.E. and hope the next update fixes the bug?

Gefragt von Cnick vor 5 Jahren

Letzte Antwort von philipp vor 5 Jahren

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Latest update (around 6 Mar 2015) has increased startup time from about 5 seconds to 55 seconds - why???

This is terrible. Such a delay. I am not interested in "refreshing" Firefox because I would have to make a list - LONG - of all the changes I made over the years to it… (Lesen Sie mehr)

This is terrible. Such a delay. I am not interested in "refreshing" Firefox because I would have to make a list - LONG - of all the changes I made over the years to it, in order to put it back the way it was. So, why release a version that has caused such a negative performance?

Gefragt von FlyBoy vor 5 Jahren

Letzte Antwort von the-edmeister vor 5 Jahren

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Audio clips on my website download instead of stream. Does not happen in Explorer.

I have audio clips on my personal artist website which I have just discovered are downloading instead of streaming. This has never happened in all the years I've had the… (Lesen Sie mehr)

I have audio clips on my personal artist website which I have just discovered are downloading instead of streaming. This has never happened in all the years I've had the site until now. In Explorer the clips stream as normal.

Gefragt von poodledog1 vor 5 Jahren

Letzte Antwort von jscher2000 vor 5 Jahren

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Firefox can't terminate process, profile would be missed when network disconnect

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7. After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), … (Lesen Sie mehr)

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7.

After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), I can't use Firefox so that I must close it. But after closing, firefox process still remain and I can't terminate it by Task Manager. if I try to open application again, I will report that "Your firefox profile cannot be loaded. It may be missing or inaccessible".

So that I must restart the computer to kill firefox process. When I open Firefox again, the report is the same. I did clean reinstall once, but can't solve the problem. I'm very tired when syncing my profile again and again ( It's lucky for me because I signed an account for syncing).

Please answer me soon. Thanks for your help.

Gefragt von bangrobe vor 5 Jahren

Letzte Antwort von FredMcD vor 5 Jahren

  • Archiviert

Crash at start

Dear all, I encounter alway the same problem while starting Firefox. The Problem is quite simple: Firefox just crashes. I deleted all my profiles, reinstalled Firefox tr… (Lesen Sie mehr)

Dear all,

I encounter alway the same problem while starting Firefox. The Problem is quite simple: Firefox just crashes.

I deleted all my profiles, reinstalled Firefox tried it with the "save start" etc. Nothing helps.

Could you please check my Crash Report?

Maybe you can find a solution.

Best regards Can Bora

bp-696c0975-55b8-4b78-a333-344a72150312

Gefragt von Geeko vor 5 Jahren

Letzte Antwort von guigs vor 5 Jahren

  • Archiviert

With the latest FF update I can't load the New York Times

I updated FF and Flash Player today and now I can't load the New York Times - all I get is a page with links. Other sites are loading OK. I've tried changing the security… (Lesen Sie mehr)

I updated FF and Flash Player today and now I can't load the New York Times - all I get is a page with links. Other sites are loading OK. I've tried changing the security.mixed_content.block_active_content to false and that didn't help.

I've got FF 36:0 and I use Windows. Does anybody know whether this is a FF problem and if there's a solution?

I don't think it's my plug-ins because other sites load easily but these are the ones I've got:

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Citrix Online App Detector Plugin
  • Version 5.40.2.0
  • Google Update
  • Musicnotes Viewer plugin 1.21.0 For more information visit www.musicnotes.com
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • NPWLPG
  • iTunes Detector Plug-in

Gefragt von JRuby vor 5 Jahren

Letzte Antwort von FredMcD vor 5 Jahren