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Firefox unexpectedly exits

In the last couple of days, Firefox has started unexpectedly exiting. It doesn't show an error message on screen or create a Firefox crash report - it just vanishes - bu… (Lesen Sie mehr)

In the last couple of days, Firefox has started unexpectedly exiting.

It doesn't show an error message on screen or create a Firefox crash report - it just vanishes - but it does create a WER log and entry in the Windows Application error log. It doesn't necessarily exit when it has the focus in response to user interaction - some times I'll be doing something else, and try to tab back to Firefox, and it's just gone. Mean time between crashes is about 30 minutes - not "instantly" or "on startup" but enough to be unlivable with.

I have reinstalled Firefox, checked that it is up to date (73.0.1 (64-bit)), and disabled all my plugins except 1Password (I can't really use a browser without the 1Password plugin so if it doesn't work with it on, it's the same as it not working at all)

Some WER log files for example:

https://pastebin.com/hCYpgRnJ https://pastebin.com/GczJg6xV https://pastebin.com/65xDaCrU

and here's a windows application log entry:

Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 73.0.1.7352 P3: 5e4abc33 P4: ntdll.dll P5: 10.0.18362.657 P6: 64d10ee0 P7: c0000005 P8: 000000000003c900 P9: P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF67.tmp.WERInternalMetadata.xml

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_5842855acf56b951933ad221b8aefc848d0bf9_fd4a202a_cfe131be-ac4c-4c84-aaf1-565f6edc013e

Analysis symbol: Rechecking for solution: 0 Report Id: a6d3bb6e-585f-4a9e-bf89-80d4b12d5fc0 Report Status: 131172 Hashed bucket: Cab Guid: 0

and here's the systme metadata file

<WERReportMetadata> <OSVersionInformation> <WindowsNTVersion>10.0</WindowsNTVersion> <Build>18362</Build> <Product>(0x31): Windows 10 Pro N</Product> <Edition>ProfessionalN</Edition> <BuildString>18362.657.amd64fre.19h1_release.190318-1202</BuildString> <Revision>657</Revision> <Flavor>Multiprocessor Free</Flavor> <Architecture>X64</Architecture> <LCID>2057</LCID> </OSVersionInformation> <ProblemSignatures> <EventType>APPCRASH</EventType> <Parameter0>firefox.exe</Parameter0> <Parameter1>73.0.1.7352</Parameter1> <Parameter2>5e4abc33</Parameter2> <Parameter3>ntdll.dll</Parameter3> <Parameter4>10.0.18362.657</Parameter4> <Parameter5>64d10ee0</Parameter5> <Parameter6>c0000005</Parameter6> <Parameter7>000000000003c900</Parameter7> </ProblemSignatures> <DynamicSignatures> <Parameter1>10.0.18362.2.0.0.256.49</Parameter1> <Parameter2>2057</Parameter2> <Parameter22>0000</Parameter22> <Parameter23>00000000000000000000000000000000</Parameter23> <Parameter24>0000</Parameter24> <Parameter25>00000000000000000000000000000000</Parameter25> </DynamicSignatures> <SystemInformation> <MID>85361BF0-48E9-4BB8-A01E-1DFE00E50316</MID> <SystemManufacturer>Gigabyte Technology Co., Ltd.</SystemManufacturer> <SystemProductName>Z97N-WIFI</SystemProductName> <BIOSVersion>F7</BIOSVersion> <OSInstallDate>1571139164</OSInstallDate> <OSInstallTime>2019-10-15T11:32:43Z</OSInstallTime> <TimeZoneBias>00:00</TimeZoneBias> </SystemInformation> <SecureBootState> <UEFISecureBootEnabled>0</UEFISecureBootEnabled> </SecureBootState> <ReportInformation> <Guid>cfe131be-ac4c-4c84-aaf1-565f6edc013e</Guid> <CreationTime>2020-02-26T10:20:20Z</CreationTime> </ReportInformation> </WERReportMetadata>

Gefragt von Ben Curthoys vor 4 Monaten

Letzte Antwort von Roland Tanglao vor 3 Monaten

Why does the wpt (world poker tour) web site repeatedly cause my firefox browser to (i) operate slowly, then, (ii) crash?

I log in to the wpt web site. Then, I begin to play games there. Then, eventually, my browser functionality starts to slow down appreciably. Then, eventually, my firefox … (Lesen Sie mehr)

I log in to the wpt web site. Then, I begin to play games there. Then, eventually, my browser functionality starts to slow down appreciably. Then, eventually, my firefox browser crashes completely. Then, I need to re-start my entire computer system. Then, when I re-start my entire system, I get a report that my firefox browser crashed. Then, I repeat the same process, again and again ... with no improvement from my firefox browser. It is an extremely frustrating situation. Any help you can provide for me would be highly appreciated.

Gefragt von gcarlse vor 3 Monaten

Letzte Antwort von FredMcD vor 3 Monaten

Firefox crashes

While browsing Firefox crashed, a pop up crash report box appeared with the option to quit or restart- restart didn’t work and I haven’t been able to open Firefox since … (Lesen Sie mehr)

While browsing Firefox crashed, a pop up crash report box appeared with the option to quit or restart- restart didn’t work and I haven’t been able to open Firefox since

Gefragt von IVR4 vor 3 Monaten

Letzte Antwort von FredMcD vor 3 Monaten

Firefox crashes systematically when I visit specific web sites

Firefox systematically crashes when I open specific web pages like for instance (but not only): www.farmae.it www.banggood.com … (Lesen Sie mehr)

Firefox systematically crashes when I open specific web pages like for instance (but not only): www.farmae.it www.banggood.com

Gefragt von clericis vor 4 Monaten

Letzte Antwort von FredMcD vor 4 Monaten

Runescape crashing on Firefox. What's the issue?

Hi Friends, I'm a big Runescape fan and recently switched from Chrome to Firefox. However, each time I'm into the game for at least 10 minutes, Firefox crashes and I get … (Lesen Sie mehr)

Hi Friends, I'm a big Runescape fan and recently switched from Chrome to Firefox. However, each time I'm into the game for at least 10 minutes, Firefox crashes and I get the "trying to recover message." Not just Runescape, I've tried all these PC games: https://epicgamedeals.com/top-5-free-co-op-games-for-pc/ with Firefox and I'm sick of the crashing scenario. Can you please advise if the following games are not compatible with Firefox or is this a system error?

Gefragt von siyagandhi89 vor 4 Monaten

Letzte Antwort von Seburo vor 4 Monaten

  • Archiviert

Crashing crashing crashing. Tried all instructions. Deleted all folders. Uninstalled. Rebooted and then reinstalled. NADA.

Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 71.0.0.7275 Application Timestamp: 5de4f320 Fault Module Name: fir… (Lesen Sie mehr)

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	71.0.0.7275
 Application Timestamp:	5de4f320
 Fault Module Name:	firefox.exe
 Fault Module Version:	71.0.0.7275
 Fault Module Timestamp:	5de4f320
 Exception Code:	c0000005
 Exception Offset:	0000000000011579
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	2544
 Additional Information 2:	25449d3bb174a5a3235cd4834357e789
 Additional Information 3:	20d4
 Additional Information 4:	20d46540fac115652f26a3af0f46a187

Gefragt von Deeeee vor 7 Monaten

Letzte Antwort von rjt69 vor 7 Monaten

  • Archiviert

Version 71.0 crashes. Older versions working.

After update firefox 71.0 crashes. I try with 72.0b2, it also falls. Version 70.0 started with no errors. Windows message after crash: Сигнатура проблемы: Имя события… (Lesen Sie mehr)

After update firefox 71.0 crashes. I try with 72.0b2, it also falls. Version 70.0 started with no errors.


Windows message after crash: Сигнатура проблемы:

 Имя события проблемы:	APPCRASH
 Имя приложения:	firefox.exe
 Версия приложения:	72.0.0.7276
 Отметка времени приложения:	5de6846d
 Имя модуля с ошибкой:	StackHash_312e
 Версия модуля с ошибкой:	0.0.0.0
 Отметка времени модуля с ошибкой:	00000000
 Код исключения:	c0000005
 Смещение исключения:	000000006fff150a
 Версия ОС:	6.1.7601.2.1.0.768.2
 Код языка:	1049
 Дополнительные сведения 1:	312e
 Дополнительные сведения 2:	312e0f649e68df8b8010198c924de691
 Дополнительные сведения 3:	869b
 Дополнительные сведения 4:	869b2a0d94a3dc98cd01b46adf84db4c

Gefragt von ksvs82 vor 7 Monaten

Letzte Antwort von philipp vor 7 Monaten

  • Archiviert

[Mac OS Mojave] Firefox crashes suddenly every time i use the keyboard

Firefox crashes suddenly every time i use the keyboard to copy, paste, close a tab, ecc. Removed software + related data, reinstalled from scratch, but same! Tested also… (Lesen Sie mehr)

Firefox crashes suddenly every time i use the keyboard to copy, paste, close a tab, ecc. Removed software + related data, reinstalled from scratch, but same! Tested also in safe mode, but same. Please, anybody have faced/solved a similar issue?

Gefragt von z vor 7 Monaten

Letzte Antwort von FredMcD vor 7 Monaten

  • Archiviert

Firefox crashes

bp-c5f05dab-f4d8-4ae3-9043-15fba0191118 bp-5db264f9-3dda-4063-956c-a97e30191119 (edited to add crash report posted in [another thread] - c) … (Lesen Sie mehr)

bp-c5f05dab-f4d8-4ae3-9043-15fba0191118 bp-5db264f9-3dda-4063-956c-a97e30191119

(edited to add crash report posted in [another thread] - c)

Gefragt von sabasmartos vor 7 Monaten

Letzte Antwort von FredMcD vor 7 Monaten

  • Archiviert

Firefox crashes

Hi There, I keep getting this error message: Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page. I updated Firefox and used the safe mode… (Lesen Sie mehr)

Hi There,

I keep getting this error message:

Gah. Your tab just crashed. We can help!

Choose Restore This Tab to reload the page.

I updated Firefox and used the safe mode but the error keeps on happening.

Here are my crash Report IDs:

Report ID Date Submitted bp-5a9031c2-67a8-470d-90d9-0a5110191022 22/10/2019, 21:00

bp-4d32bffc-38a0-458d-94de-f0b1c0191022 22/10/2019, 21:00

bp-52c28813-d2f3-4d8b-bd15-8213d0191022 22/10/2019, 21:00

bp-bebe514b-5897-4421-8a30-88cfd0191022 22/10/2019, 21:00

bp-e9707a74-2691-49a9-8136-6117d0191022 22/10/2019, 21:00

bp-82a40cae-6230-488e-a9fa-d79f00191022 22/10/2019, 21:00

bp-4ad0aa4f-6705-45ee-857c-b0c0c0191022 22/10/2019, 21:00

bp-db47b2eb-8bf2-43ad-b3fa-917f20191022 22/10/2019, 21:00

bp-8c9bc8f9-9fe1-41a7-b9dc-2dfed0191022 22/10/2019, 21:00

bp-c5387681-5385-41fb-b310-fb7070191022 22/10/2019, 20:59

bp-43188693-7d98-4561-a215-bd4910191022 22/10/2019, 20:59

bp-f5a4e4ac-587e-4b2a-bdc9-bc9820191022 22/10/2019, 20:59

Please help! Thanks.

Gefragt von lea.zidi vor 8 Monaten

Letzte Antwort von cor-el vor 8 Monaten

  • Archiviert

why Firefox crashes and make my whole laptop freeze?

it the third time that i have experienced this issue. simply on random occasions when i open a website Firefox freezes and then, the whole system freezes and all i can do… (Lesen Sie mehr)

it the third time that i have experienced this issue. simply on random occasions when i open a website Firefox freezes and then, the whole system freezes and all i can do is to reset my laptop with power button.

Gefragt von amirhosseinf35 vor 1 Jahr

Letzte Antwort von olafsue vor 9 Monaten

  • Archiviert

Firefox crashes

Hello experts, Hope you are all doing well. On a corporate Thinkpad T480 running Windows 10 Version 1803 OS Build 17134.1006 Firefox is crashing daily. Chrome or IE doesn… (Lesen Sie mehr)

Hello experts,

Hope you are all doing well.

On a corporate Thinkpad T480 running Windows 10 Version 1803 OS Build 17134.1006 Firefox is crashing daily. Chrome or IE doesn't have the same problem. Troubleshooting performed so far: 1. Tried running Firefox for a full day in Safe Mode: Still crashes - bp-d9e945ed-e475-4b92-a449-e3b620191002 2. Tried ESR version of Firefox - no improvement. 3. Re-installed Firefox a few times - no improvement. 4. Chrome, IE, Edge do not have the same problem but they are not Firefox : ) 5. Reviewed the Firefox crashes knowledge base and tried everything listed there. Last test was to use Firefox for a day in Safe Mode (wasn't easy but I coped with it)

Something i've noticed (not 100% sure about it) is that if I leave a private window open the crash is somehow more likely to occur.

So far my observations are that this is some sort of a memory leak-like problem as just before the crash tabs on the browser and some content on pages becomes blank when I hover over with the mouse. Task Manager shows very high Memory usage 1,5-2 GBs.

Any and all advises are welcomed. Thank you!

Regards, Dimitar

Gefragt von dimitrof.dimitar vor 9 Monaten

Letzte Antwort von FredMcD vor 9 Monaten

  • Archiviert

firefox restarts comp while watching twitch streams with hardware acceleration on

only with firefox while watching twitch streams will restart my comp. no other streaming site does it, no other browser...ive tried a lot of different drivers. ive uninst… (Lesen Sie mehr)

only with firefox while watching twitch streams will restart my comp. no other streaming site does it, no other browser...ive tried a lot of different drivers. ive uninstalled the windows update thats known to be bugged. also while the twitch stream is playing im watching the gpu jump up to 100%. its not overheating floating at 50c. ive diagnosed everything i can think of but it all comes down to firefox and twitch this is the weirdest problem i have seen no bluescreen, no warning and nothing in event viewer....it can happen in 5 min or 2 hours..but it will restart the computer

Gefragt von circeseye1 vor 9 Monaten

Letzte Antwort von FredMcD vor 9 Monaten

  • Archiviert

Crashes Mac, OK in Safe Mode

FF 69.0.1, OSX 10.12.6, everything browser is updated. Frequent crashes in normal mode, even with all addons disabled. Stable in Safe Mode. I've been through the entire t… (Lesen Sie mehr)

FF 69.0.1, OSX 10.12.6, everything browser is updated. Frequent crashes in normal mode, even with all addons disabled. Stable in Safe Mode. I've been through the entire troubleshooting article and handled everything except the OS, which I can't do because of other software requirements. Crashes are hard OS crashes & reboots, not FF Crash Reporter. Most often is 'plugin_container' and less often 'kernel_task'. System is completely stable without FF running and with FF in Safe Mode. Is there anything else I can do? I deeply depend on my browser, have used FF since inception and would like to not switch to "that which is not evil" (which I'm having to use here because moz.org wouldn't let me log in in Safe Mode in FF).

Gefragt von andrewm1 vor 9 Monaten

Letzte Antwort von FredMcD vor 9 Monaten

  • Archiviert

Firefox for mac has crashed 15 times in the last 24 hours- how do I make it stop?

No extensions added, nothing different with the computer, not visiting new sites. Just came out of nowhere. Only been using firefox for about 2 weeks and don't know wh… (Lesen Sie mehr)

No extensions added, nothing different with the computer, not visiting new sites. Just came out of nowhere. Only been using firefox for about 2 weeks and don't know what the problem can be.

Gefragt von Kcl vor 10 Monaten

Letzte Antwort von FredMcD vor 10 Monaten

  • Archiviert

Recurrent and apparently random firefox crashes after 1903 windows update

Hello everyone. Since the forced windows 1903 update I have a big problem with Mozilla Firefox. Firefox is randomly freezing and closing. (I guess it's crashing). I have … (Lesen Sie mehr)

Hello everyone.

Since the forced windows 1903 update I have a big problem with Mozilla Firefox.

Firefox is randomly freezing and closing. (I guess it's crashing). I have no idea why and I am totally lost. No crashes are detected in 'about:crashes' and I tried to reinstall Firefox completely but the problem is still here.

I have the feeling the crash occur when I open new tabs..

Thanks a lot for your help !

Gefragt von Moudubou vor 10 Monaten

Letzte Antwort von cor-el vor 10 Monaten

  • Archiviert

firefox crashing when downloading a file

We are using blue prism to automate a process. Part of the process is downloading a file from a web site. We are using firefox 67 with the BP extension. This problem star… (Lesen Sie mehr)

We are using blue prism to automate a process. Part of the process is downloading a file from a web site. We are using firefox 67 with the BP extension. This problem started happening recently and i cant seems to find the solution.

Gefragt von galimirganchev vor 11 Monaten

Letzte Antwort von FredMcD vor 11 Monaten