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Cannot access any major streaming platform (Prime Video, Netflix, Disney+)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures). Browser version: 137.0.1 (64 bit… (Lesen Sie mehr)

I've freshly reinstalled Windows 11 and after trying to access and watch a movie on any of these sites I get an error (see the pictures).

Browser version: 137.0.1 (64 bit) Widevine version: 4.10.2891.0

Already tried to disable/enable DRM. Already reinstalled firefox. Already manually installed widevine. No clue what could be causing this issue.

Gefragt von REAL 2PAC vor 11 Monaten

Beantwortet von jscher2000 - Support Volunteer vor 10 Monaten

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YouTube videos in Firefox are choppy, even after clearing the cache and disabling hardware acceleration.

"I’ve been having trouble with choppy YouTube videos in Firefox. It happens on both Wi-Fi and Ethernet connections. My system is running Windows 10, and I’ve already trie… (Lesen Sie mehr)

"I’ve been having trouble with choppy YouTube videos in Firefox. It happens on both Wi-Fi and Ethernet connections. My system is running Windows 10, and I’ve already tried disabling hardware acceleration and clearing my browser cache. The issue persists even when I’m in Safe Mode. I’m using the latest version of Firefox (XX.XX). Any suggestions on how to fix this?"

Gefragt von PatrickRZayas vor 3 Wochen

Beantwortet von PatrickRZayas vor 3 Wochen

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Firefox browser - HW acceleration issues

So, my problem is with HW acceleration in FF. Basically: If its enabled: It causes graphical artifacts in videos [See screenshot]. If its disabled: It brings screen tear … (Lesen Sie mehr)

So, my problem is with HW acceleration in FF. Basically:

If its enabled: It causes graphical artifacts in videos [See screenshot]. If its disabled: It brings screen tear in to videos and autoscroll [Like if Vsync is disabled in games].

I tried safe mode, I tried reinstall of FF, I tried disabling and enabling extensions. I tried to set Vsync on in Nvidia control panel... the only thing that impact those bugs is HW acceleration in FF.

My drivers are up to date, my browser is up to date, yet there is such trouble.

Any ideas or solutions?

Gefragt von m.jablonicky2710 vor 9 Monaten

Beantwortet von m.jablonicky2710 vor 8 Monaten

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Media not supported

Hi, How can I force Nightly to play a media type ? Per instance, the top main video here : https://www.lapresse.ca/international/asie-et-oceanie/2025-12-23/coree-du-nord/… (Lesen Sie mehr)

Hi,

How can I force Nightly to play a media type ? Per instance, the top main video here : https://www.lapresse.ca/international/asie-et-oceanie/2025-12-23/coree-du-nord/kim-jong-un-inaugure-un-complexe-hotelier-dans-une-station-de-montagne.php

Best regards iBenny

Gefragt von iBenny vor 2 Monaten

Beantwortet von Agent virtuel vor 2 Monaten

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no sound from url videos

I have Win 11 dell computer that does not play or pick up sound from web sites videos .I checked and tested my sound using the Microsoft platform & buy playing a dis… (Lesen Sie mehr)

I have Win 11 dell computer that does not play or pick up sound from web sites videos .I checked and tested my sound using the Microsoft platform & buy playing a disc. It works OK

Gefragt von woodust vor 1 Jahr

Beantwortet von woodust vor 1 Jahr

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browser set up and Youtube issues...suspect update

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window 2. Typing into search bar for Duck Duck Go in new… (Lesen Sie mehr)

!. link to youtube only flashes then plays only audio. Full video requires opening link in a new private browser window

2. Typing into search bar for Duck Duck Go in new tab page types directly into active bar...

3. Active bar is no longer at the top but is in Bookmarks toolbar...

I suspect some update problem.

Gefragt von Susie vor 5 Monaten

Beantwortet von Denys vor 5 Monaten

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Linux / Plasma 6.4/Wayland (amd gpu) After enabling HDR in firefox - all non HDR (youtube) content just shows green sceen

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland) I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks ama… (Lesen Sie mehr)

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland)

I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks amazing!) however.. I have an issue in that all non HDR content doesn’t show any video (I have sound) just a green sceen (see screen shot) including all ads.

Any idea how to work round this ?

I have AMD 7800 GPU .

Cheers

Gefragt von morgan cox vor 7 Monaten

Beantwortet von morgan cox vor 7 Monaten

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Video playback on Firefox for Linux Fedora

Hi. There is a problem with video playback when skipping through the video using a playback bar. The video (but not audio) freezes at the spot when one skippes to another… (Lesen Sie mehr)

Hi. There is a problem with video playback when skipping through the video using a playback bar. The video (but not audio) freezes at the spot when one skippes to another part of the video and re-establishes after a while (not so short while) to the part of the video that is currently played. I'm using Linux Fedora.

Gefragt von Jure vor 10 Monaten

Beantwortet von mjb vor 10 Monaten

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This video does not load in FireFox but works fine in Edge / Chrome / Safari

This is the link to the video that will not play in FireFox. https://www.swingtechnologies.com/UploadVideos/clarkj@pobox.com/S200629_019 B.mp4 … (Lesen Sie mehr)

This is the link to the video that will not play in FireFox. https://www.swingtechnologies.com/UploadVideos/clarkj@pobox.com/S200629_019 B.mp4

Gefragt von John Clark vor 8 Monaten

Beantwortet von John Clark vor 8 Monaten

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Live stream and videos no longer work

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last… (Lesen Sie mehr)

For years I have been able to watch a foreign TV website, despite having only a DSL connection (I allow only the scripts essential to make it work). Since I did the last update, to 137.0, I cannot watch either the live stream ("General source error") or old programs ("There is something wrong with your internet connection"). This is absolutely consistent; I've lost count of the times I've tried.

I never had problems like this before. At worst, if Windows was running a background process I might have to stop it to keep from having pauses in the program. All I can think of is that you did something in the new version of Firefox that has made video impossible on DSL.

Gefragt von krylaarsdam vor 11 Monaten

Beantwortet von krylaarsdam vor 10 Monaten

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Trouble with streaming services(like youtube(only streams ), twitch, music streaming) on nightly

Trouble with streaming services(like youtube(only streams ), twitch, music streaming) on nightly Firefox Nightly 145.0a1 (2025-10-11) (x64) Cachy OS Binary from firefox.c… (Lesen Sie mehr)

Trouble with streaming services(like youtube(only streams ), twitch, music streaming) on nightly Firefox Nightly 145.0a1 (2025-10-11) (x64) Cachy OS Binary from firefox.com

Gefragt von levkinam10 vor 5 Monaten

Beantwortet von levkinam10 vor 5 Monaten

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Youtube volume slider visual issue

So I'm having a small issue with the volume slider on youtube. The gray bar that indicates volume is about 1% of the size it should be (Please see attached image). It fun… (Lesen Sie mehr)

So I'm having a small issue with the volume slider on youtube. The gray bar that indicates volume is about 1% of the size it should be (Please see attached image). It functions fine but bothers me enough that I've contacted support. I've opened it in safe/troubleshooting mode and the issue persists, and there in no issue on chrome. Any help would be appreciated, thanks ^_^.

Gefragt von Sean challen vor 10 Monaten

Beantwortet von Sean challen vor 10 Monaten

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Lost my audio on Firefox

Lost my audio on Firefox. All movies and web site videos SILENT Strange exceptions: e.g., can't ear video on youtube.com; BUT, CAN hear it if web page has LINK to YouTub… (Lesen Sie mehr)

Lost my audio on Firefox. All movies and web site videos SILENT

Strange exceptions: e.g., can't ear video on youtube.com; BUT, CAN hear it if web page has LINK to YouTube!?!? SOME Twitter videous have audio; others are silent

How do I turn Firefox audio back ON?

Gefragt von YanksFan vor 3 Monaten

Beantwortet von YanksFan vor 3 Monaten

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My firefox browser has no sound. Google Chrome has sound. Problem appeared after scam attempt.

No audio on Firefox. Google Chrome has sound. Settings at normal audio volumes. Tried computer shut off and re-boot. Tried reload of Firebox.but that didn't help. Had sca… (Lesen Sie mehr)

No audio on Firefox. Google Chrome has sound. Settings at normal audio volumes. Tried computer shut off and re-boot. Tried reload of Firebox.but that didn't help. Had scam attempt just before no audio issue...not sure if that problem.

Gefragt von Linda Hills vor 1 Monat

Beantwortet von jonzn4SUSE vor 1 Monat

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Extreme frame judder on YouTube

YouTube videos encoded at 60 frames per second are extremely choppy in Firefox only. Microsoft Edge plays the same videos perfectly. I have deleted my profile and reinsta… (Lesen Sie mehr)

YouTube videos encoded at 60 frames per second are extremely choppy in Firefox only. Microsoft Edge plays the same videos perfectly.

I have deleted my profile and reinstalled Firefox, updated graphics driver to the latest version, and toggled hardware acceleration on and off. Nothing helps.

Gefragt von Jens Lyn IV vor 8 Monaten

Beantwortet von Jens Lyn IV vor 6 Monaten

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This video is either unavailable or not supported in this browser. (Error #4000)

hi for some reason twitch.tv or some other websites will no longer play videos on my pc and i have no idea why, firefox works fine on my laptop … (Lesen Sie mehr)

hi for some reason twitch.tv or some other websites will no longer play videos on my pc and i have no idea why, firefox works fine on my laptop

Gefragt von andrewp28 vor 8 Monaten

Beantwortet von andrewp28 vor 8 Monaten

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Firefox having problems with streams: This video is either unavailable or not supported in this browser. (Error #4000)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox,… (Lesen Sie mehr)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox, private windows, no add ons, trouble shoot mod. Nothing helped. The problem seems to be with live stream, either on twitch.tv or youtube.

Gefragt von probableUser vor 6 Monaten

Beantwortet von jscher2000 - Support Volunteer vor 6 Monaten