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How to get settings back? Suddenly EVERYTHING (bookmarks, passwords, addons,..) is gone!

Hi everyone, Recently I was cleaning some malware/viruses/spyware/worms and all other nasty files located on hard drive of computer. Actually I still have them but this i… (Lesen Sie mehr)

Hi everyone,

Recently I was cleaning some malware/viruses/spyware/worms and all other nasty files located on hard drive of computer. Actually I still have them but this is NOT the purpose of my message. The problem is that I lost everything in Firefox. All my bookmarks that I cannot live without are gone. ALL. Each and every bookmark is gone. Saved passwords are gone. Addons are gone. Online banking certificate is gone. Also when I click CTRL T to add new tab in same window I get extremely annoying squares (3 lines and each line with 5 squares) which are graphically showing websites I have visited. Please if someone could help me to get everything back, particularly bookmarks are extremely important.

I tried to do three possible tasks but neither of them worked.

TASK ONE:

Usage of about:<wbr>profiles command in address bar but it is reporting error message saying The address isn't valid.

TASK TWO (consisting of multiple steps):

step 1: finding old firefox profiles I could manage to find. I hope they are NOT all otherwise I am in huge trouble. Hopefully something was overlooked and you will see why in upcoming steps.

step 2: clicking Open menu icon on the left hand side of firefox consisting of three horizontal lines and click Open Help Menu icon and then click Troubleshooting Information

step 3: clicking about:profiles in section Application Basics. Here I then added every single profile I am aware of via button Create A New Profile

step 4: for each of profile I got listed, I clicked on Launch profile in new browser and my bookmarks, together with other settings (online banking certificate, saved passwords, addons,...) were NOT ( !!! ) there. In neither of profile. I pray that I overlooked some saved profile...

TASK THREE:

Bookmarks menu\Show All Bookmarks\Import And Backup\Restore. However, In this submenu Restore there is nothing to be restored.

Someone please help me as I really need to get, particularly but not only bookmarks, back.

Waiting extremely anxiously for your reply...

Thank you in advance a billion times!

Gefragt von SadPerson0 vor 3 Jahren

Beantwortet von FredMcD vor 3 Jahren

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"New" Firefox Search Result Hijacker

Hi, I recently downloaded and installed some Android emulator named "Andy". Unfortunately, the .exe also installed all kinds of other Software on my Windows 7 system. I … (Lesen Sie mehr)

Hi,

I recently downloaded and installed some Android emulator named "Andy". Unfortunately, the .exe also installed all kinds of other Software on my Windows 7 system.

I removed most of the unwanted Software but one problem remained: A search result hijacker was part of the package. It replaces the top 4 results with some cryptic redirect links that are luckily displayed in a different font, otherwise I wouldn't have noticed at all.

I tracked the issue down to a addon in Firefox (see attached screenshot) that I cannot remove, no matter what I try.

What I tried to remove it: - I tried to remove the addon via about:config - I tried to run Firefox in safe mode and uninstall it - I tried to factory reset Firefox - I Installed Avira and made a system scan - I installed MalwareBytes and made a system scan - I check all the extension folders for addons that I do not know but can't find anything - I checked my whole system for any xpi-files but couldn't find any.

I am out of ideas. I can disable the addon but thats about it. After a while Firefox will shut itself down and the next time I start it, the addon is on again. When I resinstall FIrefox, the same thing happens. The addon is always back.

When I inspect the element it loads some invisible icon file that is supposedly located in "src="jar:file:///C:/Windows/Installer/%7BB28AF4A4-C997-4A5B-A111-FD1E65138A8D%7D/%7B02E337C0-4D70-452D-AA64-92D0A8C5D953%7D.xpi!/icon48.png"", if that helps. But the location doesn't exist on my system.

Can anyone here help me? I alread sent a problem report via the official tool.

Sincerely Florian

Gefragt von flau vor 2 Wochen

Beantwortet von flau vor 1 Woche

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How to !!completely!! uninstall corrupt installation? It keeps crashing!

Firefox 58.02 64 bit keeps crashing! I believe the installation is somehow corrupted. Apparently firefox was doing an update in the background when my computer lost power… (Lesen Sie mehr)

Firefox 58.02 64 bit keeps crashing! I believe the installation is somehow corrupted. Apparently firefox was doing an update in the background when my computer lost power.

I can't type barely a word or two into any search box, or data field of any web site and it CRASHES! I tried changing the search engine to Bing, Google, Duckduckgo It will crash even any data field of any web site. I had to type this entry into Notepad and paste it in because it Firefox kept crashing ON FIREFOX'S OWN SURVEY WEB PAGE! I have tried REFRESH. I have restarted in Safe Mode and started a new session. I have updated Firefox to 58.02 (64 bit) I have turned off "check spelling as you type, just in case it was that. No difference. I have done an uninstall, reboot, and reinstall. Updated my graphics driver per one forum sugestion

This is repeatable, every time. I have sent dozens of crash report with my email address and "allow mozilla to contact me about this report" checked off and still I have heard nothing.

Crash report from Safe Mode: Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 AdapterSubsysID: 06e51028 AdapterVendorID: 0x8086 AvailablePageFile: 12705669120 AvailablePhysicalMemory: 11655303168 AvailableVirtualMemory: 140735624527872 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 1282415984640 BreakpadReserveSize: 83886080 BuildID: 20180206200532 Comments: Firefox 58 (up to 58.02) keeps crashing when typing in data field or search box. Nothing help. Safe mode, Refresh, complete uninstall and reinstall. Windows 10 Pro 64bit All you have to do to reproduce the problem is open a new tab and start type, quickly, in the search box. ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1518042085 DOMIPCEnabled: 1 EMCheckCompatibility: true Email: timcormier@teradiode.com FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1518040745 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 06e51028, AdapterDriverVersion: 22.20.16.4836 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x13b1, AdapterSubsysID2: 06e51028, AdapterDriverVersion2: 23.21.13.8816FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 297 StartupCrash: 0 StartupTime: 1518042070 SystemMemoryUsePercentage: 31 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180206200532","version":"58.0.2","vendor":"Mozilla","platformVersion":"58.0.2","xpcomAbi":"x86_64-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16224,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2712,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":125,"installYear":2017},"hdd":{"profile":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"binary":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"},"system":{"model":"SanDisk X400 2.5 7MM 256GB","revision":"X4130012"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"06e51028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"22.20.16.4836","driverDate":"10-17-2017","GPUActive":true},{"description":"NVIDIA Quadro M1000M","vendorID":"0x10de","deviceID":"0x13b1","subsysID":"06e51028","RAM":2048,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a74a38776cc5071e\\nvldumd.dll","driverVersion":"23.21.13.8816","driverDate":"10-30-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"blocked"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"support.mozilla.org"},"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17561,"resetDate":17569},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2018.01.04.0062-4997c81d","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17559,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"screenshots@mozilla.org":{"version":"25.0.0","scope":1,"type":"extension","updateDay":17559,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17559},"shield-recipe-client@mozilla.org":{"version":"76.1","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569},"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17569,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17569}},"theme":{},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.183","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/fu

Gefragt von terafox vor 2 Jahren

Beantwortet von terafox vor 2 Jahren

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No response when clicking the 9-square grid Google app button.

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same. One day all those buttons just stopped working.… (Lesen Sie mehr)

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same.

One day all those buttons just stopped working. I thought it was the version of Firefox but I updated it, downgraded it, tried several versions (pre and post quamtun), and all were complete clean setups, uninstalling and removing all the cache and profiles and whatnot. Nothing helped.

Google Keep and Gmail also acts strange. On top of the mentioned problem on the respective page, Keep is completely blank and many of the buttons on Gmail are missing. Despite them being invisible, some can still be clicked, others just don't respond at all.

It's fine on the same version of Firefox on another machine. It's fine on all other browsers on the same machine. So it's only the combination of this computer and Firefox.

I also tried changing proxy settings, safe mode, disabling hardware acceleration, disabling all the add-ons and plugins and extensions of Firefox and windows itself.

Appreciate if anyone have any idea.

Gefragt von jusburself vor 2 Jahren

Beantwortet von jusburself vor 2 Jahren

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Problems with latest Firefox versions

I have used Firefox for many years and am always current, as I am with Windows 10, but the last few updates have caused major problems: 1. At times I get a red screen Fir… (Lesen Sie mehr)

I have used Firefox for many years and am always current, as I am with Windows 10, but the last few updates have caused major problems:

1. At times I get a red screen Firefox Critical Error which usually locks up my PC. Sometimes I can free it up with Cntl/Alt/Del, but sometimes I cannot even shut down, have to physically unplug the PC. The screen says to call a phone number for Microsoft support, but this is a 3rd-party company selling software which has somehow compromised Firefox. I reported this before but no one seems to be doing anything about it.

2.Although I have checked Block pop-up windows under Permissions, I now get suspicious pop-up windows the first time I click on many web pages. If I immediately close these, I can then use the page fine. Is there something else I need to do to block these pop-ups?

Gefragt von Barry Jedrick vor 2 Jahren

Beantwortet von Barry Jedrick vor 1 Jahr

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How do I remove "bestwaytosearch.com"

Hi, Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have c… (Lesen Sie mehr)

Hi,

Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have checked the home page settings and reset it, checked the search engines along with add-in and extensions. I have also cleared the history and browsing cache but just can not get rid of it.

Yes I can exclude it but that would only mask the problem.

Regards Ian

Gefragt von IBulti vor 5 Jahren

Beantwortet von cor-el vor 5 Jahren

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Refresh did not fix startgo123 hijack

Have followed ALL suggestions from the web to remove this hijack with no luck. I then refreshed Firefox (v48.0) and even the default is still hijacked. Newtab always end… (Lesen Sie mehr)

Have followed ALL suggestions from the web to remove this hijack with no luck. I then refreshed Firefox (v48.0) and even the default is still hijacked. Newtab always ends up with startgo123.com.

If I restart FF with all add-ons disabled, it's OK, but there are NO extensions or add-ons installed that I don't know about. All were installed by me some time ago.

Please help. I am going crazy trying to solve this.

No malware scans find this, no supposed programs to fix it can find it. Where can it be hiding?

Gefragt von tomtp vor 4 Jahren

Beantwortet von jscher2000 vor 4 Jahren

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Firefox loads up some page and runs it separately in the background, it continues to run even when I close firefox. Today it loaded by itself before I opened f

Using Windows 7 64bit. Firefox opens and runs a separate page in the background. The extra page does not open and the only way to see it is to open ctrl/alt/delete and … (Lesen Sie mehr)

Using Windows 7 64bit. Firefox opens and runs a separate page in the background. The extra page does not open and the only way to see it is to open ctrl/alt/delete and that is the only way to close it but I have to go to processes to close it, it will not close in applications. Today Firefox a page loaded in the background before I opened my FF browser. I have uninstalled and reinstalled Firefox twice to no avail. I have removed all themes - nothing. Please help me fix this, I have used Firefox for years and love it but this latest mess is causing my computer to overload its ram and loading too many temp files.

Gefragt von Mylosmiles vor 2 Jahren

Beantwortet von Mylosmiles vor 2 Jahren

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How do i get the SecureWebBHO malware out of FIrefox 33.03

I use Firefox (version 33.03 right now) as my main web browser. Recently, a number of regularly visited sites have started acting strange. I am also getting random pop up… (Lesen Sie mehr)

I use Firefox (version 33.03 right now) as my main web browser. Recently, a number of regularly visited sites have started acting strange. I am also getting random pop ups telling me that I need to update my video player, or Java version (my version is current). I checked the "add ons" in the control menu, nothing looks out of place (2 nVidia 3D Vision plugin, one VLC Web plug in, one OpenH264 plug in from Cisco). I fired up IE 11 to see if it had the same issue. It did. When I opened up IE's control menu, and went to "manage add-ons", it showed the SecureWeb BHO from a company called Jelbrus LLC. I disabled it in IE 11, and it is running properly. I have run Windows Defender on a full scan. It says it found 1 item, which it said it deleted. I ran the freeware version of MalwareBytes Anti-Malware. It says it found 2 registry problems, and a PUP (Probably Unwanted Program). Asked it to quarantine the problems. Problem still exists with Firefox, ONLY. My questions are: a) why is it not showing up as an add-on or extension or service? and b) How do I get rid of this?

Kostas

Gefragt von kkritsilas vor 6 Jahren

Beantwortet von kkritsilas vor 6 Jahren

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When Inputting URLs, Firefox Keeps Adding Foreign URL to the Beginning

Okay, this has happened before in the past but now it's happening consistently to the point that there were websites I can't access at all. When I type a URL into Firefox… (Lesen Sie mehr)

Okay, this has happened before in the past but now it's happening consistently to the point that there were websites I can't access at all.

When I type a URL into Firefox and try to go to that website, Firefox keeps adding an entirely different URL to the front of it so that I can't access the site. For instance. I keep trying to go to http://nanowrimo.org. I type that into the bar but when I hit enter Firefox changes it to http://www.dell.comhttp//nanowrimo.org/.

Obviously that site doesn't exist. Then, if by some miracle I DO get to the site I'm trying to get to, if I hit refresh or try to go to another page on the site the dell url appears at the start and I get the Server Not Found error. I am not using bookmarks. I'm typing these things in by hand. My bookmarks work without any trouble. I tried disabling the fixup that adds www to the front of URLs but that didn't have any effect.

What's going on and how do I stop it?

Gefragt von Magpie vor 4 Jahren

Beantwortet von jscher2000 vor 4 Jahren

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Crash while syncing in Firefox 55 (Firefox is not responding)

Hello. Since Firefox 55 there is an issue with syncing using Mozilla Sync. It still persists and leads to a frozen Firefox "not responding" in Windows. Also with 55.0.3 -… (Lesen Sie mehr)

Hello.

Since Firefox 55 there is an issue with syncing using Mozilla Sync.

It still persists and leads to a frozen Firefox "not responding" in Windows.

Also with 55.0.3 - no matter if x86 or x64, this problems exists. The browser gets stuck within the sync process and has to be shut down using task manager. If you are lucky the next try of syncing will work correctly and then FF works fine.

This has never been an issue with 54.0.1 - I cross checked by reinstalling and testing FF 54.

This is approved in my environment with 3 different machines and 4 different Windows installations.

It even happens with no add-ons at all and checking the date of "last sync" you can easily see, that syncing didn't complete and this stalls Firefox and renders it useless.

If the syncing works, FF 55 also works as normal. Unfortunately, in this event NO error reports are generated. On none of the machines. Which means I cannot create a crash log of the problem.

I am not syncing everything, only history, password and bookmarks. No open tabs, add-ons or settings.

Is there a fix for this problem? Thanks in advance.

Gefragt von Chockity vor 3 Jahren

Beantwortet von Chockity vor 3 Jahren

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When opening email an automatic download starts "sugar.swf from https://sdk.vindi.cosuite.com".

It asks what shall Firefox do with this? open? No choice to NOT to open. Do you know what this is? Is it Malware? How do I get it to stop. My email is via Comcast b… (Lesen Sie mehr)

It asks what shall Firefox do with this? open? No choice to NOT to open. Do you know what this is? Is it Malware? How do I get it to stop.

My email is via Comcast but since the phraseology in the box asks for Firefox, I thought maybe this was on you.

Thank you.

Kathy B

edited email from public and spambots view.

Gefragt von refkat vor 5 Jahren

Beantwortet von prashant vor 5 Jahren

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Firefox crashes

I open Firefox, it crashes, been doing it for weeks. Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 … (Lesen Sie mehr)

I open Firefox, it crashes, been doing it for weeks.

Accessibility: Active AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x191b AdapterDriverVersion: 22.20.16.4836 AdapterSubsysID: 07061028 AdapterVendorID: 0x8086 Add-ons: pioneer-opt-in%40mozilla.org:1.0,jid1-NIfFY2CA8fy1tg%40jetpack:3.14.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.1,tls13-version-fallback-rollout-bug1462099%40mozilla.org:2.0,activity-stream%40mozilla.org:2018.04.20.1103-b3b95672,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:30.1.0,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.0.1 AvailablePageFile: 10313932800 AvailablePhysicalMemory: 10246074368 AvailableVirtualMemory: 138536506261504 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 1999346008064 BreakpadReserveSize: 83886080 BuildID: 20180516032328 CPUMicrocodeVersion: 0xc2 ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1527717157 DOMIPCEnabled: 1 Email: ljnovak@firstcommand.com FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1526747939 ModuleSignatureInfo: {"Cylance, Inc.":["CyMemDef64.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["ws2_32.dll","crypt32.dll","tiptsf.dll","wscapi.dll","AudioSes.dll","srvcli.dll","iertutil.dll","MMDevAPI.dll","propsys.dll","mpr.dll","avrt.dll","d3d11.dll","version.dll","WinTypes.dll","winnsi.dll","dcomp.dll","wtsapi32.dll","dwmapi.dll","WINMMBASE.dll","winmm.dll","twinapi.appcore.dll","devobj.dll","ntmarta.dll","dxgi.dll","winsta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","userenv.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","sspicli.dll","sxs.dll","bcrypt.dll","msasn1.dll","profapi.dll","powrprof.dll","kernel.appcore.dll","ucrtbase.dll","SHCore.dll","KERNELBASE.dll","gdi32full.dll","win32u.dll","cfgmgr32.dll","windows.storage.dll","msvcp_win.dll","bcryptPrimitives.dll","wintrust.dll","nsi.dll","psapi.dll","gdi32.dll","combase.dll","shlwapi.dll","msctf.dll","msvcrt.dll","rpcrt4.dll","shell32.dll","oleaut32.dll","ole32.dll","kernel32.dll","user32.dll","setupapi.dll","imm32.dll","advapi32.dll","sechost.dll","clbcatq.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","lgpllibs.dll","freebl3.dll","nss3.dll","nssckbi.dll","AccessibleHandler.dll","mozglue.dll","softokn3.dll","ia2marshal.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x191b, AdapterSubsysID: 07061028, AdapterDriverVersion: 22.20.16.4836 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x139b, AdapterSubsysID2: 07061028, AdapterDriverVersion2: 21.21.13.7674FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 211 StartupCrash: 0 StartupTime: 1527716957 SystemMemoryUsePercentage: 39 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180516032328","version":"60.0.1","vendor":"Mozilla","platformVersion":"60.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16251,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2592,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":2248,"installYear":2017},"hdd":{"profile":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"},"binary":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"},"system":{"model":"SAMSUNG SSD CM871 M.2 2280 128GB","revision":"FXT21D1Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 530","vendorID":"0x8086","deviceID":"0x191b","subsysID":"07061028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"22.20.16.4836","driverDate":"10-17-2017","GPUActive":true},{"description":"NVIDIA GeForce GTX 960M","vendorID":"0x10de","deviceID":"0x139b","subsysID":"07061028","RAM":4096,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvd3dumx,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2umx,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2umx,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2umx C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvd3dum,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2um,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2um,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_a02cb0165fe1dabb\\nvwgf2um","driverVersion":"21.21.13.7674","driverDate":"1-23-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["CylancePROTECT"],"antispyware":["CylancePROTECT"],"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"Firefox-Brand-US-GGL-Exact","content":"A144_A203_A006336","medium":"cpc","source":"google"},"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":17353,"resetDate":17681},"addons":{"activeAddons":{"pioneer-opt-in@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17681,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Pioneer is an opt-in program that allows collection of richer data from Firefox. \n\nPioneers are will","name":"Firefox Pioneer","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17681,"signedState":2},"jid1-NIfFY2CA8fy1tg@jetpack":{"version":"3.14.0","scope":1,"type":"extension","updateDay":17681,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"The most popular Chrome extension, with over 40 million users! Blocks ads all over the web.","name":"AdBlock","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17681,"signedState":2},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"version":"3.1","scope":1,"type":"extension","updateDay":17681,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"With over 500 million downloads, Adblock Plus is one of the world's most popular ad blockers.","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17681,"signedState":2},"activity-stream@mozilla.org":{"version":"2018.04.20.1103-b3b95672","scope":1,"type":"extension","updateDay":17667,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17670},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17667,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17670},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17667,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled"

Gefragt von LenNovak vor 2 Jahren

Beantwortet von LenNovak vor 2 Jahren

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Malware/Adware popup every time I go to new URL

Firefox 63.0.3 on Windows 10 The popup claims to be a Mozilla extension, but there is no such thing in the list of Add Ons. It seems to be a redirect which opens the requ… (Lesen Sie mehr)

Firefox 63.0.3 on Windows 10

The popup claims to be a Mozilla extension, but there is no such thing in the list of Add Ons. It seems to be a redirect which opens the requested webpage and the popup at the same time. It goes away when I click the X. But every time I change pages, I have to shoo the popup way like a fly.

The only identification within the popup is " r.svrtrack.com ". It requests permission for a "monetization" feature. Avast antivirus and MalwareBytes found nothing wrong.

I tried to upload a screenshot, but the wheel just keeps spinning.

Gefragt von johnearthlink vor 2 Jahren

Beantwortet von johnearthlink vor 1 Jahr

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My browser won't come up after hitting the firefox icon

Hello, Been on my computer doing my normal web channeling and all of a sudden I get this guy screaming his off with a bunch of authentic looking pages from Microsoft sayi… (Lesen Sie mehr)

Hello, Been on my computer doing my normal web channeling and all of a sudden I get this guy screaming his off with a bunch of authentic looking pages from Microsoft saying that they had block my system and I need to call this number. I knew it was a scam and was told sometime back to shut your system down and come back later on. I did exactly that and I can get Edge and Chrome but when I hit on the icon for Firefox ,desktop,nothing happens.

I thought uninstall Firefox and reinstall but it gives me a message to close Firefox first. Cannot even do that.

Would appreciate any help you can provide, Thanx and have a great day.:0) Regards, MCG


PS. I'm not even sure how I got to this. If any of you have a solution this will help: x :0)


edited email address from public and search/spam bots view as this is a public forum.

Gefragt von Ptrrbbt vor 1 Jahr

Beantwortet von Ptrrbbt vor 1 Jahr

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Firefox will not run

I removed some adware-trojan with Windows Defender and Comodo firewall that had geekbuddy a program that malewarebytes found 254 adware entries from. So deleted the thing… (Lesen Sie mehr)

I removed some adware-trojan with Windows Defender and Comodo firewall that had geekbuddy a program that malewarebytes found 254 adware entries from. So deleted the things and then could no longer connect to the internet. After fidling around and think the old xp winsock fix internet started working again. With explorer i can get online in 2 seconds.

Ones i try to start firefox then it wont run. I see it lower in the taskmanager between the processes firefox32bit, but it wont start to be on the top of task manager. 15-30 minutes after clicking open out of the blue it pops up if i'm lucky. And ones it started and i click open on my desktop icon then it immediately opens a new window with fox running fine.

Working on Win10 16 gb ram 8064p, so not an ancient slow computer fox ran like a ferarri before the trouble.

Taken actions: I uninstalled firefox, tried the reset and even tried to rename my profile to old 2. I also see a load of files in my firefox main folder. Tried to run Firefox portable but that wont run eighter. Yet that folder does not have all these api files in the main folder.

These are some of them, there are 40 of these api dll's in my folder api-ms-win-core-console-l1-1-0 api-ms-win-core-interlocked-l1-1-0 api-ms-win-core-processenvironment-l1-1-0

Install log shows win 8 while i am on win 10

Mozilla Firefox Installation Started: 2016-11-30 18:26:18



Installation Details


 Install Dir: C:\Program Files (x86)\Mozilla Firefox
 Locale     : nl
 App Version: 50.0.1
 GRE Version: 50.0.1
 OS Name    : Windows 8.1 (I have Win 10 Pro 64bit) = Firefox Setup Stub 50.0.1 (2)
 Target CPU : x86

Maybe this helps to locate the problem; Some Dutch info in there, am Dutch

  1. LOCALIZATION NOTE (CrashID): The %s is replaced with the Crash ID from the server, which is a string like abc12345-6789-0abc-def1-23456abcdef1

CrashID=Crash-ID: %s

  1. LOCALIZATION NOTE (CrashDetailsURL): The %s is replaced with a URL that the user can visit to view the crash details.

CrashDetailsURL=U kunt details over deze crash bekijken op %s ErrorBadArguments=De toepassing gaf een ongeldig argument mee. ErrorExtraFileExists=De toepassing heeft geen toepassingsgegevensbestand aangemaakt. ErrorExtraFileRead=Kan toepassingsgegevensbestand niet lezen. ErrorExtraFileMove=Kan toepassingsgegevensbestand niet verplaatsen. ErrorDumpFileExists=De toepassing heeft geen crashdumpbestand aangemaakt. ErrorDumpFileMove=Kan crashdump niet verplaatsen. ErrorNoProductName=De toepassing heeft zich niet geïdentificeerd. ErrorNoServerURL=De toepassing heeft geen crashrapportageserver gespecificeerd. ErrorNoSettingsPath=Kan instellingen van de crashreporter niet vinden. ErrorCreateDumpDir=Kan geen map voor dumps in wachtrij maken.

  1. LOCALIZATION NOTE (ErrorEndOfLife): The %s is replaced with the product name.

ErrorEndOfLife=De versie van %s die u gebruikt, wordt niet meer ondersteund. Crashrapporten voor deze versie worden niet meer geaccepteerd. Overweeg bij te werken naar een ondersteunde versie.

Before i reinstalled firefox i updated it, did not work, uninstalled Java then installed jre-8u111-windows-x64 Don't see Java between plugins or extentions eighter after reinstall.

I copied my Morzilla folder that is inside roaming about a month ago when all worked fine. So as last try i can remove firefox again, go into roaming folder and delete the Morzilla folder in there and replace it with the one i backed up 1 month ago. That is what i always do if i get a new computer. This computer has been working fine incl firefox for over a year. And as i explained IExplorer still works fine. So i fear that the trojan messed up firefox. Or the trojan makes firefox think that i am on Win 8 instead of win 10 and that is why i have this trouble. Right click on my computer still shows that i work on Win 10 Pro 64 bit. So if i try to download firefox then it should recognise my used version since i can not chose which version to download Firefox Setup Stub 50.0.1 is what i get, and again FirefoxPortableLegacy36 also will not start. So in some way firefox seems to be blocked.

But figure that wont change anything cos if that would work then firefox portable should be able to run as well since that is 2 or more years old not including recent extentions or plugins. So i wont do that for now, hope someone here knows a solution. And yep i did close the non starting firefox32bit in my taskmanager before trying to run the portable version

Before i reinstalled firefox i saw a warning that there was a pref.js file in firefox that was not made by firefox. Guess that was because then i did not have java installed and that pref file had a java icon so bet it belonged to java. After re install of fox and java i don't see that in the error text file

Hope this is enough info to get it fixed

Gefragt von Passie vor 3 Jahren

Beantwortet von FredMcD vor 3 Jahren